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Inbound Telemarketing Jobs in California (NOW HIRING)

Mercedes-Benz of El Cajon

Service Coordinator

El Cajon, CA · On-site

$20.50 - $26/hr

Receive all inbound service calls and coordinate schedules of service advisors and service ... Inside Sales, Telemarketing, etc.) a PLUS! * Excellent telephone, writing and typing skills.

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How much do inbound telemarketing jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for inbound telemarketing in California is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an inbound telemarketing representative?

To thrive as an Inbound Telemarketing Representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is typically required. Outstanding interpersonal skills, patience, and resilience help agents build rapport and handle challenging calls effectively. These skills are crucial for delivering excellent customer service, achieving sales targets, and maintaining customer satisfaction.

What are some common challenges faced by inbound telemarketing professionals, and how can they be addressed?

Inbound telemarketing professionals often encounter challenges such as handling high call volumes, managing difficult or dissatisfied customers, and meeting sales or service targets. To address these challenges, it’s important to develop strong communication and active listening skills, maintain a positive attitude, and stay adaptable to different customer needs. Many organizations provide regular training, coaching sessions, and scripts to support their teams, and encourage collaboration with supervisors and peers to share successful strategies. Utilizing CRM systems and time management techniques can also help improve efficiency and job satisfaction.

What is the difference between Inbound Telemarketing vs Outbound Telemarketing?

AspectInbound TelemarketingOutbound Telemarketing
Primary RoleHandling incoming customer calls, providing information, and taking ordersMaking outgoing calls to potential or existing customers for sales or surveys
Work EnvironmentCall centers, customer service departmentsSales teams, telemarketing firms
Skills NeededCustomer service, communication, product knowledgeSales techniques, persuasion, communication
Common CertificationsCustomer service certifications, communication skillsSales certifications, telemarketing training

Inbound telemarketing focuses on responding to customer inquiries and processing orders, while outbound telemarketing involves proactively reaching out to potential customers for sales or surveys. Both roles require strong communication skills, but their primary functions differ significantly within the sales and customer service industries.

Is it hard to get an inbound telemarketing job?

Getting an inbound telemarketing job generally requires good communication skills, a friendly attitude, and sometimes prior customer service experience. Many positions do not require advanced certifications and may have flexible schedules, making entry relatively accessible for motivated candidates.

What does an inbound telemarketing agent do?

An inbound telemarketing agent handles incoming calls from customers, providing information, answering questions, and resolving issues related to products or services. They often use customer relationship management (CRM) tools and require good communication skills to assist clients effectively.

What is inbound telemarketing?

Inbound telemarketing is a customer service role where agents handle incoming calls from customers, often to provide information, support, or to process orders. It requires good communication skills and familiarity with customer relationship management (CRM) tools. The job typically involves responding to customer inquiries and resolving issues efficiently.

What are popular job titles related to Inbound Telemarketing jobs in California?

For Inbound Telemarketing jobs in California, the most frequently searched job titles are:

What job categories do people searching Inbound Telemarketing jobs in California look for?

The top searched job categories for Inbound Telemarketing jobs in California are:

Inbound Telemarketing jobs near you
Infographic showing various Inbound Telemarketing job openings in California as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $45,422 per year, or $21.8 per hour.

Service Business Development Center (BDC) Representative

Mercedes Benz of El Cajon

El Cajon, CA • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

The Service Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner.  He or she receives, processes, and coordinates all incoming service inquiries and internet queries.  In addition, he or she performs clerical and administrative duties for the Service department.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service.  He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

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n addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.


  • Follow up with prospective customers in response to their email on our website.
  • Coordinates questions and issues with the appropriate department personnel.
  • Provides administrative assistance as needed.
  • Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
  • Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
  • Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
  • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
  • Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
  • Provide service management information by completion reports.
  • Attend service meetings and training sessions as required.
  • Follow all company policies and procedures.
  • Performs other duties as assigned.

  • No experience required (Automotive BDC Service experience preferred).
  • 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
  • High school diploma or GED required; some post high school education or training preferred.
  • Excellent telephone, writing and typing skills.
  • Strong computer and internet skills, including Microsoft Office suite.
  • Must be able to work weekends.
  • Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
  • Internet Sales experience a PLUS!
  • Must have the drive, passion and confidence to be successful.
  • A desire and ability to work in a performance and process driven environment.
  • Excellent customer satisfaction skills.
  • Strong organizational and time management.
  • Professional appearance and work ethic.
  • Self-starter and self-motivator.
  • Bilingual a PLUS!!

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