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Inbound Technical Support Specialist Jobs (NOW HIRING)

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$23 - $25/hr

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

POSRG

Technical Support Specialist

Wauconda, IL · On-site

$55K - $65K/yr

TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...

Saalex

Technical Support Specialist

San Diego, CA

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

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Inbound Technical Support Specialist information

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How much do inbound technical support specialist jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for inbound technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is an inbound technical support specialist?

An Inbound Technical Support Specialist is a professional who assists customers with technical issues related to a company's products or services, typically via phone, email, or chat. Their main role is to diagnose problems, provide solutions, and guide users through troubleshooting steps. They often work in call centers or support departments, handling incoming requests rather than making outbound calls. Strong communication skills and technical knowledge are essential for this position. Inbound Technical Support Specialists play a key role in customer satisfaction and retention by resolving issues efficiently.

What are the key skills and qualifications needed to thrive as an inbound technical support specialist?

Inbound Technical Support Specialists require strong troubleshooting abilities, technical knowledge of relevant products or services, and often at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and remote diagnostic tools is typically necessary, and certifications like CompTIA A+ can be advantageous. Excellent communication, patience, and active listening are crucial soft skills for effectively resolving customer issues. These competencies ensure prompt, accurate technical support and enhance customer satisfaction, which is vital for company reputation and retention.

What are the most common challenges faced by inbound technical support specialists, and how can new hires prepare for them?

Inbound Technical Support Specialists often face challenges such as managing high call volumes, quickly diagnosing a wide variety of technical issues, and communicating complex solutions to customers with varying technical backgrounds. New hires can prepare by developing strong listening skills, practicing patience, and becoming familiar with the products and common troubleshooting techniques before starting. Additionally, leveraging internal knowledge bases and collaborating with more experienced team members can help new specialists efficiently resolve customer issues and build confidence in their role.

What is the difference between Inbound Technical Support Specialist vs Customer Support Representative?

AspectInbound Technical Support SpecialistCustomer Support Representative
Primary RoleProvides technical assistance for products or services, troubleshooting technical issuesHandles general customer inquiries, account issues, and product information
Required SkillsTechnical knowledge, troubleshooting skills, product expertiseCommunication skills, customer service, problem-solving
Work EnvironmentCall centers, technical support teams, IT departmentsCall centers, customer service departments, retail or online support
Common CertificationsCompTIA A+, Network+, technical certificationsCustomer service certifications, soft skills training

While both roles involve assisting customers via inbound calls, the Inbound Technical Support Specialist focuses on resolving technical issues and troubleshooting, often requiring technical certifications. In contrast, the Customer Support Representative handles general inquiries and customer service tasks, emphasizing communication and customer relationship skills.

What cities are hiring for Inbound Technical Support Specialist jobs?

Cities with the most Inbound Technical Support Specialist job openings:

What states have the most Inbound Technical Support Specialist jobs?

States with the most job openings for Inbound Technical Support Specialist jobs include:

What are popular job titles related to Inbound Technical Support Specialist jobs?

For Inbound Technical Support Specialist jobs, the most frequently searched job titles are:

Inbound Technical Support Specialist jobs near you

Technical Support Specialist

Phoenix, AZ • On-site

OnSite Solutions LLC
11 - 50 employees
Learn more about OnSite Solutions LLCexternal

$45K - $50K/yr

Full-time

Posted 22 days ago

Key responsibilities

  • Provide remote technical support to employees, field staff, and approved external users.

  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.

  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, peripherals, and basic network connectivity.

Job description

IT Technical Support Specialist
Location: Phoenix, Arizona - Remote
Employment Type: Full-time, salaried
Salary Range: $45,000 - $55,000 / Year
Travel: Occasional in-state and out-of-state travel expected
Position Overview
OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.
This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.
The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation.
Responsibilities
  • Provide remote technical support using computer applications and remote-access tools.
  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.
  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.
  • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.
  • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.
  • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.
  • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.
  • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.
  • Communicate clearly and professionally with employees, leadership, customers, and other supported users.
  • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.
  • Help improve support processes, ticket workflows, documentation, and service delivery practices.
  • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities.

Qualifications
  • One to two years of relevant IT support experience.
  • Experience providing remote technical support to end users.
  • Experience using an IT ticketing or service-management system.
  • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Clear verbal and written communication skills.
  • Ability to document technical issues, resolutions, and procedures accurately.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while escalating issues appropriately.
  • Professional judgment and discretion when handling sensitive systems, data, and user concerns.
  • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
  • Entry-level IT certifications are preferred but not required.

Remote Work and Travel
This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.
Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.
The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

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