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Inbound Technical Support Specialist Jobs (NOW HIRING)

ALLO Fiber

Technical Support Specialist

Lincoln, NE · On-site

As a Technical Support Specialist, you'll be a trusted guide, helping customers resolve technical ... with inbound technical support inquiries related to ALLO internet, voice and video products.

ALLO Fiber

Technical Support Specialist

Lincoln, NE · On-site

As a Technical Support Specialist, you'll be a trusted guide, helping customers resolve technical ... with inbound technical support inquiries related to ALLO internet, voice and video products.

ALLO Fiber

Technical Support Specialist

Gering, NE · On-site

As a Technical Support Specialist, you'll be a trusted guide, helping customers resolve technical ... with inbound technical support inquiries related to ALLO internet, voice and video products.

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Manage inbound and outbound technical support calls and oversee support ticket resolution

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Manage inbound and outbound technical support calls and oversee support ticket resolution

Mindlance

Technical Support Specialist 3

Birmingham, AL · On-site

Mindlance is a company providing IT support services, and they are seeking a Technical Support Specialist 3 to manage inbound IT incidents. The role involves logging incidents into a ticketing system ...

Astra

API Support Specialist

$70K - $90K/yr

Own and resolve inbound technical support tickets across our full client base - API errors ... specialist) * Client satisfaction on resolved tickets * Contribution to knowledge base growth and ...

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Inbound Technical Support Specialist information

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How much do inbound technical support specialist jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for inbound technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is an inbound technical support specialist?

An Inbound Technical Support Specialist is a professional who assists customers with technical issues related to a company's products or services, typically via phone, email, or chat. Their main role is to diagnose problems, provide solutions, and guide users through troubleshooting steps. They often work in call centers or support departments, handling incoming requests rather than making outbound calls. Strong communication skills and technical knowledge are essential for this position. Inbound Technical Support Specialists play a key role in customer satisfaction and retention by resolving issues efficiently.

What are the key skills and qualifications needed to thrive as an inbound technical support specialist?

Inbound Technical Support Specialists require strong troubleshooting abilities, technical knowledge of relevant products or services, and often at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and remote diagnostic tools is typically necessary, and certifications like CompTIA A+ can be advantageous. Excellent communication, patience, and active listening are crucial soft skills for effectively resolving customer issues. These competencies ensure prompt, accurate technical support and enhance customer satisfaction, which is vital for company reputation and retention.

What are the most common challenges faced by inbound technical support specialists, and how can new hires prepare for them?

Inbound Technical Support Specialists often face challenges such as managing high call volumes, quickly diagnosing a wide variety of technical issues, and communicating complex solutions to customers with varying technical backgrounds. New hires can prepare by developing strong listening skills, practicing patience, and becoming familiar with the products and common troubleshooting techniques before starting. Additionally, leveraging internal knowledge bases and collaborating with more experienced team members can help new specialists efficiently resolve customer issues and build confidence in their role.

What is the difference between Inbound Technical Support Specialist vs Customer Support Representative?

AspectInbound Technical Support SpecialistCustomer Support Representative
Primary RoleProvides technical assistance for products or services, troubleshooting technical issuesHandles general customer inquiries, account issues, and product information
Required SkillsTechnical knowledge, troubleshooting skills, product expertiseCommunication skills, customer service, problem-solving
Work EnvironmentCall centers, technical support teams, IT departmentsCall centers, customer service departments, retail or online support
Common CertificationsCompTIA A+, Network+, technical certificationsCustomer service certifications, soft skills training

While both roles involve assisting customers via inbound calls, the Inbound Technical Support Specialist focuses on resolving technical issues and troubleshooting, often requiring technical certifications. In contrast, the Customer Support Representative handles general inquiries and customer service tasks, emphasizing communication and customer relationship skills.

What cities are hiring for Inbound Technical Support Specialist jobs?

Cities with the most Inbound Technical Support Specialist job openings:

What states have the most Inbound Technical Support Specialist jobs?

States with the most job openings for Inbound Technical Support Specialist jobs include:

What are popular job titles related to Inbound Technical Support Specialist jobs?

For Inbound Technical Support Specialist jobs, the most frequently searched job titles are:

Inbound Technical Support Specialist jobs near you

Technical support specialist

Boise, ID • On-site

Progressive Technology Solutions
51 - 200 employees
Learn more about Progressive Technology Solutionsexternal

Contractor

Re-posted 11 days ago

Job description

Job Description
  • We are seeking a technical support specialist with a proven track record of delivering excellent customer service.
  • This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email).
  • You will be supporting HP commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products).
  • This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
  • We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
    Qualifications

    Skills Required:

    • Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
    • We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.
    • This is not an entry level position and requires 2+ years of applicable experience.
    • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
    • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
    • Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
    • Prior experience within a care center / remote support center managing service events via a ticketing system.
    • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
    • Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.

    Desired Skills:

    • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
    • Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
    • Exposure to different media / substrate types, car wraps, banners, commercial prints
    • Previous Designjet, Latex or UV product experience Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered.
    • Professionalism is that the root of our success and therefore, we are looking for well qualified candidates that have exemplary statuses in current or previous job roles.
    • Product specific training will be provided to those with the appropriate background to excel in this role.
    • This position for the right candidate has potential for advancement and longevity.
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Apply