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Inbound Technical Support Specialist Jobs in Columbus, OH

ClifyX

Branch Support Specialist

Columbus, OH

$18 - $23.25/hr

Branch Support Specialist A Branch Support Specialist is responsible for providing technical support for hardware and software issues and requests to end users at branch locations. The Branch Support ...

Gifthealth Inc

IT Support Specialist II

Columbus, OH

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

The IT Support Specialist II provides advanced end-user technical support, handling incoming requests and resolving complex technical issues while maintaining high-quality support experiences.

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

giftHEALTH Inc

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Dawson

Customer Support Specialist

Columbus, OH

$18 - $20/hr

Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional ... Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products ...

giftHEALTH Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Position Summary The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth's user environment, including workstations, applications, access ...

Gifthealth

IT Support Specialist I

Columbus, OH · On-site

Position Summary The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth's user environment, including workstations, applications, access ...

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How much do inbound technical support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound technical support specialist in Columbus, OH is $25.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $29.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Technical Support Specialist, and why are they important?

Inbound Technical Support Specialists require strong troubleshooting abilities, technical knowledge of relevant products or services, and often at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and remote diagnostic tools is typically necessary, and certifications like CompTIA A+ can be advantageous. Excellent communication, patience, and active listening are crucial soft skills for effectively resolving customer issues. These competencies ensure prompt, accurate technical support and enhance customer satisfaction, which is vital for company reputation and retention.

What are the most common challenges faced by Inbound Technical Support Specialists, and how can new hires prepare for them?

Inbound Technical Support Specialists often face challenges such as managing high call volumes, quickly diagnosing a wide variety of technical issues, and communicating complex solutions to customers with varying technical backgrounds. New hires can prepare by developing strong listening skills, practicing patience, and becoming familiar with the products and common troubleshooting techniques before starting. Additionally, leveraging internal knowledge bases and collaborating with more experienced team members can help new specialists efficiently resolve customer issues and build confidence in their role.

What is an Inbound Technical Support Specialist?

An Inbound Technical Support Specialist is a professional who assists customers with technical issues related to a company's products or services, typically via phone, email, or chat. Their main role is to diagnose problems, provide solutions, and guide users through troubleshooting steps. They often work in call centers or support departments, handling incoming requests rather than making outbound calls. Strong communication skills and technical knowledge are essential for this position. Inbound Technical Support Specialists play a key role in customer satisfaction and retention by resolving issues efficiently.

What is the difference between Inbound Technical Support Specialist vs Customer Support Representative?

AspectInbound Technical Support SpecialistCustomer Support Representative
Primary RoleProvides technical assistance for products or services, troubleshooting technical issuesHandles general customer inquiries, account issues, and product information
Required SkillsTechnical knowledge, troubleshooting skills, product expertiseCommunication skills, customer service, problem-solving
Work EnvironmentCall centers, technical support teams, IT departmentsCall centers, customer service departments, retail or online support
Common CertificationsCompTIA A+, Network+, technical certificationsCustomer service certifications, soft skills training

While both roles involve assisting customers via inbound calls, the Inbound Technical Support Specialist focuses on resolving technical issues and troubleshooting, often requiring technical certifications. In contrast, the Customer Support Representative handles general inquiries and customer service tasks, emphasizing communication and customer relationship skills.

What are popular job titles related to Inbound Technical Support Specialist jobs in Columbus, OH? For Inbound Technical Support Specialist jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Inbound Technical Support Specialist jobs in Columbus, OH look for? The top searched job categories for Inbound Technical Support Specialist jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Inbound Technical Support Specialist jobs? Cities near Columbus, OH with the most Inbound Technical Support Specialist job openings:
Inbound Technical Support Specialist jobs near you

Technical Support Specialist

Security 101 Holdings

Dublin, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Job Title: Technical Support Specialist (TSS)

Company: Security 101

Location: OHIO


Job Summary:


Security 101b is now recruiting a commercial electronic security programmer with experience in configuring, testing, and commissioning enterprise access control and video management systems.


Salary:

This is a full-time position with an hourly range from $30.00 to $40.00, non-exempt, and commensurate with skills, product knowledge and experience.

Benefits:

Our benefits include medical, dental, vision, prescription coverage, life & disability, 401(k) match plan, paid holidays, PTO and more. We will provide a vehicle, laptop, and smart phone.

Why join Security 101?

  • Competitive compensation.
  • Industry-leading security solutions and support.
  • Growth opportunities in a dynamic, expanding company.
  • A team-oriented culture that values high performance.

Skills / Abilities:

  • Must have at least 4 years’ career experience installing, servicing, and programming commercial access control, IP-based video systems and intrusion alarm systems.
  • Experience with access control panel programming.
  • The ability to build a video or access control server from ground up.
  • Familiarity/experience with alarm panel configuration and programing.
  • Understanding of SQL and databases a plus.

Current certification in one or more of the following:

  • Access Control: Genetec, Lenel, Software House, Prowatch.
  • VMS: Genetec, Milestone, IPConfigure, , Bosch.
  • Security 101 will invest in training for the right candidate.

Responsibilities:


  • Troubleshoot wide area/segmented networks.
  • Work directly with end users on how to operate systems.
  • Work directly with IT departments to assist with the network topography needed for security equipment.
  • Familiarity with SIP IP phone systems a bonus
  • Managing quality control and providing fanatical customer service
  • Taking responsibility for and tracking project progress.

Education:

  • High School (or GED) minimum requirement
  • Electronics training from a Technical School or Military training in electronics or communications (preferred)




About Security 101:


Security 101 is a provider of integrated electronic security solutions to a diversified set of commercial customers across multiple end markets, including healthcare, education, financial, and government, among others. Security 101 delivers a full-service offering of electronic security services and products including the design, installation, and maintenance of access control, video surveillance, intrusion detection, and visitor management solutions. Founded in 2005 and based in West Palm Beach, FL, Security 101 has 52 locations in the U.S. For more information, please visit www.security101.com.


Security 101 is a DFWP and EOE organization with a team-oriented work environment.