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Inbound Technical Support Specialist Jobs in Brookfield, WI

Nucor

Technical Support Specialist I

Jackson, WI

The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner. ESSENTIAL ...

Nucor

Technical Support Specialist I

Jackson, WI · On-site

The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner. ESSENTIAL ...

Duravant

Technical Support Specialist 1

Sussex, WI

On the days where there is overlap, the scheduler will attempt to have the Technical Support Specialist support local customers by providing maintenance and troubleshooting assistance. ESSENTIAL ...

Duravant

Technical Support Specialist 1

Sussex, WI · On-site

On the days where there is overlap, the scheduler will attempt to have the Technical Support Specialist support local customers by providing maintenance and troubleshooting assistance. ESSENTIAL ...

DURAVANT LLC

Technical Support Specialist 1

Sussex, WI · On-site

On the days where there is overlap, the scheduler will attempt to have the Technical Support Specialist support local customers by providing maintenance and troubleshooting assistance. ESSENTIAL ...

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Inbound Technical Support Specialist information

See Brookfield, WI salary details

$13

$25

$41

How much do inbound technical support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound technical support specialist in Brookfield, WI is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Technical Support Specialist, and why are they important?

Inbound Technical Support Specialists require strong troubleshooting abilities, technical knowledge of relevant products or services, and often at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and remote diagnostic tools is typically necessary, and certifications like CompTIA A+ can be advantageous. Excellent communication, patience, and active listening are crucial soft skills for effectively resolving customer issues. These competencies ensure prompt, accurate technical support and enhance customer satisfaction, which is vital for company reputation and retention.

What are the most common challenges faced by Inbound Technical Support Specialists, and how can new hires prepare for them?

Inbound Technical Support Specialists often face challenges such as managing high call volumes, quickly diagnosing a wide variety of technical issues, and communicating complex solutions to customers with varying technical backgrounds. New hires can prepare by developing strong listening skills, practicing patience, and becoming familiar with the products and common troubleshooting techniques before starting. Additionally, leveraging internal knowledge bases and collaborating with more experienced team members can help new specialists efficiently resolve customer issues and build confidence in their role.

What is an Inbound Technical Support Specialist?

An Inbound Technical Support Specialist is a professional who assists customers with technical issues related to a company's products or services, typically via phone, email, or chat. Their main role is to diagnose problems, provide solutions, and guide users through troubleshooting steps. They often work in call centers or support departments, handling incoming requests rather than making outbound calls. Strong communication skills and technical knowledge are essential for this position. Inbound Technical Support Specialists play a key role in customer satisfaction and retention by resolving issues efficiently.

What is the difference between Inbound Technical Support Specialist vs Customer Support Representative?

AspectInbound Technical Support SpecialistCustomer Support Representative
Primary RoleProvides technical assistance for products or services, troubleshooting technical issuesHandles general customer inquiries, account issues, and product information
Required SkillsTechnical knowledge, troubleshooting skills, product expertiseCommunication skills, customer service, problem-solving
Work EnvironmentCall centers, technical support teams, IT departmentsCall centers, customer service departments, retail or online support
Common CertificationsCompTIA A+, Network+, technical certificationsCustomer service certifications, soft skills training

While both roles involve assisting customers via inbound calls, the Inbound Technical Support Specialist focuses on resolving technical issues and troubleshooting, often requiring technical certifications. In contrast, the Customer Support Representative handles general inquiries and customer service tasks, emphasizing communication and customer relationship skills.

What are popular job titles related to Inbound Technical Support Specialist jobs in Brookfield, WI? For Inbound Technical Support Specialist jobs in Brookfield, WI, the most frequently searched job titles are:
What cities near Brookfield, WI are hiring for Inbound Technical Support Specialist jobs? Cities near Brookfield, WI with the most Inbound Technical Support Specialist job openings:
Inbound Technical Support Specialist jobs near you
Technical Support Specialist

Technical Support Specialist

TIER4 GROUP

Franklin, WI

Contractor

Posted 6 days ago

Job description

Position: Technical Support Specialist

Location: Franklin, WI (Onsite/Hybrid)

Duration: 18-month contract

Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a Fortune 500 company!


About the Role:

Our Fortune 500 client is seeking multiple Technical Support Specialists to join their growing team in Franklin, WI. This contract role offers the potential to get your foot in the door with a great organization. After completing a paid 7-week onsite training program, you’ll have the flexibility to work hybrid or remotely based on your shift.


Responsibilities:

  • Provide technical support via phone and chat in a contact center environment.
  • Troubleshoot hardware, software, and connectivity issues remotely.
  • Support Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications.
  • Handle approximately 25 customer interactions per day as the single point of contact for technical issues.
  • Maintain high standards in customer service, meeting key performance indicators (KPIs) such as attendance, first-contact resolution, and quality.


Training Period:

  • Duration: 7 weeks (onsite in Franklin, WI)
  • Schedule: Monday–Friday, 8:00 AM – 4:30 PM
  • Candidates must attend the full training period without planned time off.


Shift Details:

Available Shifts: 1st, 2nd, 3rd, and weekends

  • Final schedules will be based on availability forms submitted during the application. Ensure these forms reflect your full availability and planned time off, as incomplete information may impact selection.

Post-Training Hybrid/Remote Options:

  • Day Shifts (6 AM – 6 PM, Mon–Fri): Hybrid work (onsite Mon-Wed, remote Thu-Fri).
  • Evening/Weekend Shifts: Fully remote.


Qualifications:

Education: High School Diploma or GED required; Associate degree or equivalent experience preferred.

Technical Skills:

  • Proficiency with MS Office, Outlook, and troubleshooting hardware/software issues.
  • Experience using remote support tools.

Soft Skills:

  • Strong verbal and written communication with excellent customer service skills.
  • Analytical problem-solving ability and attention to detail.
  • Adaptability in a dynamic technical environment.


Interview Process:

  • One-hour video interview.