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How much do inbound outbound jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for inbound outbound in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound vs Customer Service Representative?

AspectInbound OutboundCustomer Service Representative
Primary RoleHandling customer calls, sales, and support via inbound or outbound callsAssisting customers with inquiries, complaints, and support via various channels
Work EnvironmentCall centers, sales offices, or remoteCall centers, retail, or office settings
Required SkillsCommunication, sales techniques, product knowledgeCommunication, problem-solving, empathy
Common CertificationsNone mandatory, but sales or communication courses helpfulCustomer service certifications optional

While both roles involve customer interaction, Inbound Outbound positions focus on sales and support through calls, often with a sales target, whereas Customer Service Representatives primarily assist with inquiries and issue resolution. Both roles require strong communication skills but differ in their primary objectives and work environments.

More about Inbound Outbound jobs
What are the most commonly searched types of Inbound Outbound jobs? The most popular types of Inbound Outbound jobs are:
What states have the most Inbound Outbound jobs? States with the most job openings for Inbound Outbound jobs include:
What job categories do people searching Inbound Outbound jobs look for? The top searched job categories for Inbound Outbound jobs are:
Inbound Outbound jobs near you
Infographic showing various Inbound Outbound job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 4% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.
Full-Time Warehouse Associate (Inbound/Outbound)

Full-Time Warehouse Associate (Inbound/Outbound)

Aldi

Butler, PA

$20.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

ALDI rating

7.7

Company rating: 7.7 out of 10

Based on 877 frontline employees who took The Breakroom Quiz

6th of 120 rated grocery stores

Job description

Our warehouse operations make sure that products are properly received, selected and delivered to our stores for our ever-growing number of customers to enjoy. While not guaranteed, on average our warehouse employees work 32 hours per week. Our teams are comprised of hardworking, dedicated individuals who work in both ambient and temperature-controlled areas. A thorough and comprehensive training and safety program provide the skills our associates need to be successful. 
 

Position Type: Full-Time
Average Hours: 30-35 hours per week

Starting Wage: $20.75 - $26.75 per hour (based shift and schedule differential pay)

Now Hiring:

1st, 2nd and 3rd Shift

Outbound (Shipping)

Inbound (Receiving)


Schedules A/B/C/D

Schedules:

Schedule A1: Working Wednesday, Thursday, Friday, Saturday and Sunday; off on Monday and Tuesday.
Pay Scale: Year 1 - $26.75 | Year 2 - $27.50 | Year 3 - $28.25 | Year 4 - $28.25 | Year 5 - $29.25

Schedule A2: Working Friday, Saturday, Sunday, Monday and Tuesday; off on Wednesday and Thursday.
Pay Scale: Year 1 - $26.75 | Year 2 - $27.50 | Year 3 - $28.25 | Year 4 - $28.25 | Year 5 - $29.25

Schedule B: Three-week rotating schedule working Saturday and Sunday 2 of every 3 weeks. When scheduled to work on Saturday and Sunday, 2 consecutive weekdays will be scheduled off.
Pay Scale: Year 1 - $23.75 | Year 2 - $24.50 | Year 3 - $25.25 | Year 4 - $25.25 | Year 5 - $26.25

Schedule C: Four-week rotating schedule working Saturday and Sunday every other weekend. When scheduled to work on Saturday and Sunday, 2 weekdays will be scheduled off.
Pay Scale: Year 1 - $22.25 | Year 2 - $23.00 | Year 3 - $23.75 | Year 4 - $23.75 | Year 5 - $24.75

Schedule D: Working Monday, Tuesday, Wednesday, Thursday and Friday; off on Saturday and Sunday.
Pay Scale: Year 1 - $20.75 | Year 2 - $21.50 | Year 3 - $22.75 | Year 4 - $22.75 | Year 5 - $23.25

Duties and Responsibilities:  
Must be able to perform duties with or without reasonable accommodation. 

  • Receives (Inbound) or selects (outbound) stock efficiently to effectively fulfill orders received from stores.  
  • Relocates merchandise throughout the warehouse according to product handling guidelines.  
  • Sorts, organizes, and loads merchandise strategically in preparation for shipment and unloads incoming shipment from trucks/back-hauls.  
  • Performs general cleaning duties to achieve warehouse appearance standards and safety requirements.  
  • Participates in taking warehouse inventory counts according to guidelines.  
  • Cooperates and interacts effectively with peers, suppliers and warehouse leadership through ongoing communication and exchange of information.  
  • Provides input to the warehouse management regarding changes to improve processes.  
  • Inspects product, consults with the warehouse management regarding product quality, safety concerns and sanitation issues.  
  • Assists warehouse management in achieving budgeted goals. 
  • Performs all assigned tasks, accurately, efficiently, and within company policy and procedures.  
  • Follows the ergonomic program according to established procedures. 
  • Operates equipment according to safety guidelines in performance of essential job functions. 
  • Notifies management regarding product quality, safety concerns, and sanitation issues. 
  • Other duties as assigned 

Job-specific Competencies:  
Knowledge/Skills/Abilities 

  • Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. 
    • Ability to interpret and apply company policies and procedures. 
    • Excellent verbal and written communication skills. 
    • Skill of performing basic arithmetic equations such as addition, subtraction, multiplication and division. 
    • Gives attention to detail and follows instructions. 
    • Ability to work both independently and within a team environment. 

Education and Experience: 

  • High School Diploma or equivalent preferred.  

Physical Requirements: 

  • Frequently (Outbound) or occasionally (Inbound) required to lift and place product weighing up to 45 pounds on pallets at various heights.  
  • Frequently moves merchandise from warehouse stock and prepare product for store deliveries.  
  • Frequently required to sit, stand, bend, reach, grip, push, pull, lift, carry and walk throughout the warehouse.  
  • Continuously works in varying temperatures, hot and cold including outdoor temperatures and refrigerator/freezer environments.  
  • Ability to safely and properly operate powered industrial equipment. 

ALDI offers competitive wages and benefits, to all employees including:

  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Discount Program

In addition, full-time employees are offered:

  • Medical, Prescription, Dental & Vision Insurance
  • Generous Vacation Time & 7 Paid Holidays
  • Up to 6 Weeks Paid Parental Leave at 100% of pay
  • Up to 2 Weeks Paid Caregiver Leave at 100% of pay
  • Short and Long-Term Disability Insurance
  • Life, Dependent Life and AD&D Insurance
  • Voluntary Term Life Insurance

*Full-time employees average 30 or more hours per week within an annual lookback period

**Benefits offered to full-time and part-time employees may vary by state

Click here to learn more about the benefits ALDI has to offer

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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About ALDI

Sourced by ZipRecruiter

We're ALDI, one of America's favorite grocers. We've grown a lot in the past few years, expanding our reach and customer base all around the country. Whether it's in customer service or our exceptional products, we owe our success to the efficiencies we create in every corner of our company and the people at each level who make that happen.

Industry

Wholesale

Company size

10,000+ Employees

Headquarters location

Batavia, IL, US

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