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How much do inbound outbound jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for inbound outbound in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound vs Customer Service Representative?

AspectInbound OutboundCustomer Service Representative
Primary RoleHandling customer calls, sales, and support via inbound or outbound callsAssisting customers with inquiries, complaints, and support via various channels
Work EnvironmentCall centers, sales offices, or remoteCall centers, retail, or office settings
Required SkillsCommunication, sales techniques, product knowledgeCommunication, problem-solving, empathy
Common CertificationsNone mandatory, but sales or communication courses helpfulCustomer service certifications optional

While both roles involve customer interaction, Inbound Outbound positions focus on sales and support through calls, often with a sales target, whereas Customer Service Representatives primarily assist with inquiries and issue resolution. Both roles require strong communication skills but differ in their primary objectives and work environments.

More about Inbound Outbound jobs
What are the most commonly searched types of Inbound Outbound jobs? The most popular types of Inbound Outbound jobs are:
What states have the most Inbound Outbound jobs? States with the most job openings for Inbound Outbound jobs include:
What job categories do people searching Inbound Outbound jobs look for? The top searched job categories for Inbound Outbound jobs are:
Inbound Outbound jobs near you
Infographic showing various Inbound Outbound job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 7% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.
INBOUND/OUTBOUND MANAGER - JACKSON, GA

INBOUND/OUTBOUND MANAGER - JACKSON, GA

Dollar General

Jackson, GA • On-site

Full-time

Posted 14 days ago

Key responsibilities

  • Oversees receiving or shipping functions.

  • Conducts daily status meetings with management team to review prior day's performance and develop action plan for current day.

  • Leads inbound or outbound team in goals and measurement development and implementation.

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,491 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
Oversees receiving or shipping functions. Assists in creating a strong work team and helps resolve employee relations issues.
DUTIES and ESSENTIAL JOB FUNCTIONS:
  • Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings.
  • Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification.
  • Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day.
  • Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement.
  • Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps.
  • Leads inbound or outbound team in goals and measurement development and implementation.
  • Reviews the strategic goals of the inbound or outbound area and sets performance goals.
  • Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions.
  • Conducts weekly staffing reviews with Operations Manager and Human Resources to determine appropriate staffing levels for inbound or outbound departments.
  • Communicates with company carrier regarding store loads and backhauls.

Qualifications
WORK EXPERIENCE and/or EDUCATION:
  • Five years minimum experience in distribution, logistics and management.
  • Experience in warehouse management systems and RTS applications preferred.
  • Experience in automated retail distribution center preferred.
  • College degree in business.

KNOWLEDGE and SKILLS:
  • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
  • Knowledge of cash handling procedures including cashier accountability and deposit control.
  • Ability to perform IBM cash register functions to generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication skills.
  • Effective interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
  • Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
  • Good organization skills with attention to detail.
  • Ability to solve problems and deal with a variety of situations where limited standardization exists.

WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Must be able to physically move throughout the distribution center to monitor the flow of merchandise.
Dollar General Corporation is an equal opportunity employer.

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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