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Inbound Outbound Sales Representative Jobs (NOW HIRING)

MCI Careers

Outbound Sales Representative

Killeen, TX · On-site

$14/hr

... Sales Representatives to support a variety of exciting projects for some of the world's most ... Make outbound and receive inbound calls in a professional and courteous manner * Educate customers ...

Turtle Peak

Outbound Sales Representative

Las Vegas, NV · On-site

Salary: $50,000 - $70,000 Outbound Sales Representative High-Earning | Warm Leads | Uncapped Commission Compensation: $50,000$70,000+ annually Top Performers: $8K$10K per month in commission If you ...

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How much do inbound outbound sales representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for inbound outbound sales representative in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

How do Inbound Outbound Sales Representatives typically balance handling incoming inquiries with pursuing outbound leads throughout the day?

Inbound Outbound Sales Representatives usually split their time between responding to incoming customer inquiries and proactively reaching out to potential clients. This balance requires strong time management skills and the ability to quickly switch between reactive and proactive selling techniques. Most teams use CRM systems to organize daily tasks, track leads, and schedule follow-ups, ensuring no opportunity is missed. Collaboration with marketing and customer support teams is common to ensure consistent messaging and a smooth customer experience.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Sales Representative, and why are they important?

To excel as an Inbound Outbound Sales Representative, you need strong communication skills, persuasive selling techniques, and a high school diploma or equivalent. Familiarity with CRM software, sales tracking tools, and call center systems is typically required. Resilience, active listening, and a customer-focused attitude are vital soft skills that set top performers apart. These abilities are crucial for consistently meeting sales targets, building strong client relationships, and efficiently managing multiple leads in a competitive environment.

What is the difference between Inbound Outbound Sales Representative vs Customer Service Representative?

FeatureInbound Outbound Sales RepresentativeCustomer Service Representative
Primary RoleGenerating sales through inbound and outbound callsAssisting customers with inquiries and support
Required SkillsSales techniques, communication, persuasionProblem-solving, communication, patience
Work EnvironmentCall centers, sales officesCustomer support centers, retail
CertificationsSales certifications, product knowledgeCustomer service training, communication skills

While both roles involve communication with customers, Inbound Outbound Sales Representatives focus on sales activities, whereas Customer Service Representatives primarily handle support and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does an Inbound Outbound Sales Representative do?

An Inbound Outbound Sales Representative is responsible for handling both incoming and outgoing sales calls. Inbound sales involve responding to inquiries from potential customers, providing information, and closing sales. Outbound sales focus on proactively reaching out to leads or existing clients to promote products or services, follow up on previous communications, and generate new business opportunities. This role requires excellent communication skills, the ability to build relationships, and strong sales acumen.
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What cities are hiring for Inbound Outbound Sales Representative jobs? Cities with the most Inbound Outbound Sales Representative job openings:
What states have the most Inbound Outbound Sales Representative jobs? States with the most job openings for Inbound Outbound Sales Representative jobs include:
What job categories do people searching Inbound Outbound Sales Representative jobs look for? The top searched job categories for Inbound Outbound Sales Representative jobs are:
Inbound Outbound Sales Representative jobs near you
Infographic showing various Inbound Outbound Sales Representative job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 6% Part Time, and 18% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,488 per year, or $20.4 per hour.

Outbound Sales Representative

MOON VALLEY GROUP

Scottsdale, AZ • On-site

$20 - $25/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Job Summary
The Outbound Customer Service Representative - Protection+ Renewals is responsible for proactively contacting existing customers to review, renew, and extend Protection+ service plans. This role focuses on strengthening customer relationships, ensuring continued plant protection coverage, and supporting revenue retention through professional outbound engagement.
This position is based at the Corporate Office and requires consistent outbound calling, accurate documentation, and a customer-focused approach aligned with company service standards. During periods of increased customer demand, this role will also assist with inbound chat support to help manage customer service volume.
The work schedule for this role is Monday through Friday.
Key Duties and Responsibilities
  • Make outbound calls to customers regarding upcoming or expired Protection+ plan renewals.
  • Educate customers on the benefits, coverage details, and renewal options of Protection+ plans.
  • Process renewals accurately within internal systems.
  • Maintain detailed call notes and customer records in CRM systems.
  • Follow structured call scripts while maintaining natural and professional customer conversations.
  • Meet established daily call volume and renewal conversion goals.
  • Respond to customer questions regarding coverage, service timelines, and account details.
  • Assist with inbound customer chat support during peak service periods to help manage customer inquiries.
  • Coordinate with retail locations and service teams regarding customer accounts when necessary.
  • Resolve customer concerns professionally and escalate issues when appropriate.
  • Maintain confidentiality of customer information.
  • Support additional outbound campaigns, renewal initiatives, or retention programs as assigned.

Qualifications: Knowledge, Skills & Abilities
  • Minimum 1-2 years of customer service or call center experience preferred.
  • Experience with outbound calling or customer retention roles strongly preferred.
  • Strong verbal communication and active listening skills.
  • Ability to handle objections and maintain professionalism in customer conversations.
  • Basic computer proficiency and experience working within CRM systems.
  • Strong organizational and documentation skills.
  • Goal-oriented with the ability to meet established performance metrics.

Education
Highschool Diploma or equivalent
Physical requirements/Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 15 pounds. Able to work outdoors for extended periods of time in possibly extreme conditions, including rain, heat, sun, and wind.
OTHER
Subject to MVR and criminal background check (In accordance with applicable fair chance laws, rules, and regulations)
About Us
Moon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees. We are an equal employment opportunity employer. We are a drug free workplace.
#MVNOTHER

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