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Inbound Outbound Sales Representative Jobs in Utah

Purple

Inside Sales Representative

Lehi, UT · On-site

$16 - $19/hr

Reporting to the Inside Sales Team Leader, the Inside Sales Representative provides a consultative ... Drive incremental sales through inbound (and some outbound) channels. * Engage with customer ...

Purple

Inside Sales Representative

Lehi, UT · On-site

$16 - $19/hr

Reporting to the Inside Sales Team Leader, the Inside Sales Representative provides a consultative ... Drive incremental sales through inbound (and some outbound) channels. * Engage with customer ...

Charter College

Admission Sales Representative

Sandy, UT · On-site

$28.85/hr

Admissions Representative (AR) The Admissions Representative (AR) is responsible for responding to ... Managing a high volume of inbound and outbound calls in a fast-paced environment. * Building ...

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Inbound Outbound Sales Representative information

What does an inbound outbound sales representative do?

An Inbound Outbound Sales Representative is responsible for handling both incoming and outgoing sales calls. Inbound sales involve responding to inquiries from potential customers, providing information, and closing sales. Outbound sales focus on proactively reaching out to leads or existing clients to promote products or services, follow up on previous communications, and generate new business opportunities. This role requires excellent communication skills, the ability to build relationships, and strong sales acumen.

What are the key skills and qualifications needed to thrive as an inbound outbound sales representative?

To excel as an Inbound Outbound Sales Representative, you need strong communication skills, persuasive selling techniques, and a high school diploma or equivalent. Familiarity with CRM software, sales tracking tools, and call center systems is typically required. Resilience, active listening, and a customer-focused attitude are vital soft skills that set top performers apart. These abilities are crucial for consistently meeting sales targets, building strong client relationships, and efficiently managing multiple leads in a competitive environment.

How do inbound outbound sales representatives typically balance handling incoming inquiries with pursuing outbound leads throughout the day?

Inbound Outbound Sales Representatives usually split their time between responding to incoming customer inquiries and proactively reaching out to potential clients. This balance requires strong time management skills and the ability to quickly switch between reactive and proactive selling techniques. Most teams use CRM systems to organize daily tasks, track leads, and schedule follow-ups, ensuring no opportunity is missed. Collaboration with marketing and customer support teams is common to ensure consistent messaging and a smooth customer experience.

What is the difference between Inbound Outbound Sales Representative vs Customer Service Representative?

FeatureInbound Outbound Sales RepresentativeCustomer Service Representative
Primary RoleGenerating sales through inbound and outbound callsAssisting customers with inquiries and support
Required SkillsSales techniques, communication, persuasionProblem-solving, communication, patience
Work EnvironmentCall centers, sales officesCustomer support centers, retail
CertificationsSales certifications, product knowledgeCustomer service training, communication skills

While both roles involve communication with customers, Inbound Outbound Sales Representatives focus on sales activities, whereas Customer Service Representatives primarily handle support and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Inbound Outbound Sales Representative jobs in Utah?

For Inbound Outbound Sales Representative jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Inbound Outbound Sales Representative jobs in Utah look for?

The top searched job categories for Inbound Outbound Sales Representative jobs in Utah are:

What cities in Utah are hiring for Inbound Outbound Sales Representative jobs?

Cities in Utah with the most Inbound Outbound Sales Representative job openings:

Inbound Outbound Sales Representative jobs near you
Infographic showing various Inbound Outbound Sales Representative job openings in Utah as of August 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Inside Sales Representative

Purple

Lehi, UT • On-site

$16 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Purple Innovation rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

25th of 52 rated furniture manufacturers

Job description

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.

Compensation

The compensation target for this role is: $16.00 - $19.00

Job Summary

The Inside Sales Representative is a pivotal role, responsible for driving sales and ensuring an exceptional customer experience. Reporting to the Inside Sales Team Leader, the Inside Sales Representative provides a consultative sales approach on inbound and outbound sales channels. Achieving and maintaining key performance metrics, applying our Sales Methodology, and engaging in emotional storytelling, the Inside Sales Representative contributes significantly to the organization's success.Job Description

Essential Duties & Responsibilities:

  • Drive incremental sales through inbound (and some outbound) channels.

  • Engage with customer inquiries via phone, chat, and other communication channels.

  • Build excitement and brand value by applying our Sales Methodology framework.

  • Ability to walk customers up the buying ladder and provide an optimal Purple experience.

  • Provide detailed notes and documentation for each customer interaction.

  • Maintain acceptable sales KPI's (Sales/Hr, Avg. Order Value, Engagements, CSAT, and Discount Rates).

  • Maintains acceptable schedule adherence and productivity levels.

  • Meet all other individual performance metrics.

  • Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.

  • Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed.

Required Skills, Education, Experience:

  • High School Diploma or GED (some college preferred)

  • One to two years of sales experience (Contact Center experience a plus)

  • Experience with sales CRM's, order processing systems, and customer engagement tools.

  • Knowledge of mattress/sleep products industry helpful

  • Top-notch sales skills with familiarity in various sales methodologies

  • Strong work ethic and mental fortitude

  • Ability to thrive in a fast-paced, high-energy, competitive environment

  • Excellent verbal and written communication skills

  • Superior computer literacy, typing, and multi-tasking skills

  • Remote work experience helpful

Physical Requirements

Physical activities may occasionally include:

  • Remaining in stationary position, often standing, or sitting for prolonged periods of time.

  • Adjusting or moving objects up to 15 pounds in all directions.

Physical activities may constantly include:

  • Communicating with others to exchange information.

  • Repetitive motions that may include the wrists, hands and/or fingers.

  • Assessing the accuracy, neatness and thoroughness of work assigned.

Environmental Conditions may occasionally include:

  • Noisy open office environment

Work Hours (Good Faith Estimate):

This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.

BENEFITS AND PERKS

  • Medical, Dental, Vision

  • 401(k) Match

  • Paid Time Off

  • Earn a Mattress

  • Purple Swag

  • Amazing Purple Products

WHY WORK AT PURPLE?

  • Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.

  • Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

  • Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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