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Inbound Outbound Sales Representative Jobs in Layton, UT

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Inbound Outbound Sales Representative information

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$8

$18

$32

How much do inbound outbound sales representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for inbound outbound sales representative in Layton, UT is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $21.83 per hour, depending on experience, location, and employer.

What does an inbound outbound sales representative do?

An Inbound Outbound Sales Representative is responsible for handling both incoming and outgoing sales calls. Inbound sales involve responding to inquiries from potential customers, providing information, and closing sales. Outbound sales focus on proactively reaching out to leads or existing clients to promote products or services, follow up on previous communications, and generate new business opportunities. This role requires excellent communication skills, the ability to build relationships, and strong sales acumen.

What are the key skills and qualifications needed to thrive as an inbound outbound sales representative?

To excel as an Inbound Outbound Sales Representative, you need strong communication skills, persuasive selling techniques, and a high school diploma or equivalent. Familiarity with CRM software, sales tracking tools, and call center systems is typically required. Resilience, active listening, and a customer-focused attitude are vital soft skills that set top performers apart. These abilities are crucial for consistently meeting sales targets, building strong client relationships, and efficiently managing multiple leads in a competitive environment.

How do inbound outbound sales representatives typically balance handling incoming inquiries with pursuing outbound leads throughout the day?

Inbound Outbound Sales Representatives usually split their time between responding to incoming customer inquiries and proactively reaching out to potential clients. This balance requires strong time management skills and the ability to quickly switch between reactive and proactive selling techniques. Most teams use CRM systems to organize daily tasks, track leads, and schedule follow-ups, ensuring no opportunity is missed. Collaboration with marketing and customer support teams is common to ensure consistent messaging and a smooth customer experience.

What is the difference between Inbound Outbound Sales Representative vs Customer Service Representative?

FeatureInbound Outbound Sales RepresentativeCustomer Service Representative
Primary RoleGenerating sales through inbound and outbound callsAssisting customers with inquiries and support
Required SkillsSales techniques, communication, persuasionProblem-solving, communication, patience
Work EnvironmentCall centers, sales officesCustomer support centers, retail
CertificationsSales certifications, product knowledgeCustomer service training, communication skills

While both roles involve communication with customers, Inbound Outbound Sales Representatives focus on sales activities, whereas Customer Service Representatives primarily handle support and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Inbound Outbound Sales Representative jobs in Layton, UT?

For Inbound Outbound Sales Representative jobs in Layton, UT, the most frequently searched job titles are:

What cities near Layton, UT are hiring for Inbound Outbound Sales Representative jobs?

Cities near Layton, UT with the most Inbound Outbound Sales Representative job openings:

Inbound Outbound Sales Representative jobs near you

Remote Outbound Sales Representative

MDS Communications

Salt Lake City, UT • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 21 days ago

Job description

Job DetailsLevel: EntryJob Location: Utah Remote - UTEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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