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Inbound Outbound Queue Associate Jobs in Tennessee

DHL

Tasker

Memphis, TN · On-site

$14 - $17/hr

Taskers provide information and resolve issues with customers, carriers, and warehouse associates. The role may support the outbound, inbound or parcel functions. Key Accountabilities : * Plan ...

DPDHL

Tasker

Memphis, TN · On-site

$16.50 - $19.25/hr

Taskers provide information and resolve issues with customers, carriers, and warehouse associates. The role may support the outbound, inbound or parcel functions. Key Accountabilities : * Plan ...

Cardinal Health

2nd Shift Shipping Associate

La Vergne, TN · On-site

$20 - $20.60/hr

Monday through Friday, 12:00pm to 8:30pm (overtime per business needs) Job Summary The Assoc II, ... This job receives products in the Inbound section. As far as the outbound section, this job ships ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Tennessee? For Inbound Outbound Queue Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Tennessee look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Tennessee are:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Tennessee as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Customer Care Specialist (Reimbursement Intake)

Customer Care Specialist (Reimbursement Intake)

AnovoRx

Memphis, TN

$15.25 - $20/hr

Other

Posted 3 days ago

Job description

Customer Care Specialist

Under the general supervision of the Reimbursement Supervisor, the Customer Care Specialist is responsible for various reimbursement and call center functions, including but not limited to manufacturer services ("HUB") intake process, pharmacy clearance, accurate and timely claim submission, collection activity, payment posting, and/or refunds, inbound and outbound calls. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Primary Duties and Responsibilities

1. Handle inbound/outbound reimbursement calls.

2. Responsible for accurate entry of all inbound faxes such as but not limited to new referrals, refill prescriptions, reimbursement documents, and HUB documentation within a timely manner.

3. Ensure confidentiality of all patient accounts by following HIPAA guidelines and adhering to all company HIPAA policies and procedures and completing all company required HIPAA training in a timely manner.

4. Knowledgeable of and trained to document adverse events as they are reported.

5. Responsible for verifying benefits and coverage information for each patient's prescription.

6. Responsible for the accurate delivery/communication of insurance benefits to specialty pharmacy patients.

7. Responsible for obtaining prior authorizations and appeals for patients' prescription.

8. Process specialty pharmacy claims accurately and timely.

9. Post specialty pharmacy cash receipts.

10. Serve as a backup to the Revenue Cycle Management Associate including but not limited to collection activities, claims processing, rejection solution, and phone coverage.

11. Must know acceptable reimbursement ranges for each AnovoRx drug and be able to convert reimbursement rates expressed in WAC and pre-settlement AWP to post-settlement AWP equivalency.

12. Must know and be able to apply the Company's policy of restrictions on and acceptable waiver of co-payments and provision of reduced price or free goods.

13. Adhere to the drug manufacturers business rules during the patient onboarding process and provide any manufacturer assistance available to the patients as needed.

14. Regular and reliable attendance expected.

15. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities, and Skills Required

1. Must have a high school diploma or equivalent. Associate's or Bachelor's degree preferred.

2. At least one year experience in reimbursement/insurance verification.

3. Must be highly motivated, people friendly, organized and detail oriented.

4. Must have excellent computer skills; proficient in Microsoft Office Suite, primarily Word, Excel and PowerPoint.

5. Must have history evidencing reliability and consistency in timeliness, attendance, and quality of work.

6. Must present yourself professionally on the phone and in person.

7. Must articulate thoughts well and communicate them clearly, both verbally and in writing.

This description is intended to be only a general outline of major activities. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment. AnovoRx is an Equal Opportunity Employer.

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