ZipRecruiter

Log In

1

Inbound Outbound Queue Associate Jobs in Georgia

Hendrick

$14 - $16.25/hr

The associate will perform physical tasks associated with inbound, outbound, and internal movement of materials and packages. The ideal candidate is self-motivated and proactive in performing daily ...

Avacend Inc

Feeder Associate/ Dispatch

Atlanta, GA · On-site

$20.65/hr

* The Feeder Dispatch Admin with driving works in a fast-paced office environment responding to inbound & outbound feeder drivers via phone with great attention to detail. Working outside in all types ...

Construction Resources

Warehouse Associate

Decatur, GA

$15.50 - $18.50/hr

A warehouse Picker/ Receiver is both a receiver and a picker tasked with loading and unloading of inbound/outbound trucks in a timely manner. * Organizing and putting away material in designated ...

Eckart LLC

3rd Shift Warehouse Loader Associate

Braselton, GA · On-site

$14.50 - $17.25/hr

Description: 3rd SHIFT WAREHOUSE LOADER ASSOCIATE Hours: 10pm - 7am Are you an energetic and ... Support Inbound/Outbound Operations * Breakdown and Put Away Duties * Other duties as assigned ...

BGDC Distribution

Wave Planner

Forest Park, GA

$19 - $20/hr

... inbound and outbound optimization tools for each receipt and order. * Review and update base priorities weekly to minimize manual adjustments in the work queue. * Collaborate with the Operations ...

Bgdc Distribution LLC

Wave Planner

Forest Park, GA · On-site

$19 - $20/hr

... inbound and outbound optimization tools for each receipt and order. * Review and update base priorities weekly to minimize manual adjustments in the work queue. * Collaborate with the Operations ...

next page

Showing results 1-20

All JobsInbound Outbound Queue Associate JobsInbound Outbound Queue Associate Jobs in Georgia

Inbound Outbound Queue Associate information

What is the 3 month rule for jobs?

The 3 month rule in the context of an Inbound Outbound Queue Associate typically refers to a probationary period of three months during which employee performance and fit are evaluated. Successful completion of this period may lead to permanent employment, benefits, or advancement opportunities. It is common for employers to set this timeframe to ensure new hires meet job expectations and adapt to the role.

What does a CVS associate do?

An Inbound Outbound Queue Associate is responsible for managing inventory and product movement within a retail or pharmacy environment, often handling incoming and outgoing shipments, organizing stock, and ensuring accurate inventory records. They typically use inventory management systems and work in a team-oriented setting to support store operations.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What's the highest paying job at CVS?

At CVS, the highest paying roles are typically executive positions such as Regional or District Managers, or corporate leadership roles like Vice Presidents. These positions require extensive experience, leadership skills, and often advanced degrees, and they offer the highest salaries within the company. In terms of job categories, specialized roles such as Pharmacists also tend to have high compensation compared to entry-level positions.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient workflow.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Georgia? For Inbound Outbound Queue Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Georgia look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Georgia are:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Georgia as of July 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Nights. Highlights an 100% In-person job distribution.
Service BDC Representative - Group 1 Toyota Rivertown

Service BDC Representative - Group 1 Toyota Rivertown

Group 1 Automotive, Inc.

Columbus, GA

$11.75 - $15.75/hr

Full-time

Re-posted 7 days ago

Group 1 Automotive rating

6.6

Company rating: 6.6 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

83rd of 146 rated car dealerships

Job description

Overview

We are looking for a high-energy, results-driven Service BDC Agent to be the "voice" of our service department. Your primary goal is to turn inbound inquiries and outbound reminders into scheduled service appointments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport over the phone, text, and email. .

In addition to competitive pay, we offer our associates the following benefits:
  • Attractive Commission Structure: Performance-based bonuses for every appointment that is set and "shows".
  • Career Growth: Clear pathways to becoming a Service Advisor, BDC Manager, or Sales Consultant.
  • Full Benefits: Medical, Dental, Vision, 401(k), and Paid Time Off.
  • Perks: Employee discounts on vehicle purchases, parts, and service repairs.

Responsibilities

  • Lead Response: Respond to all service inquiries and website leads within minutes.
  • Appointment Setting: Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls.
  • Outbound Outreach: Conduct 160+ daily outbound touches for service reminders, missed appointments, and declined service follow-ups to keep the service drive full.
  • CRM Management: Log every interaction with 100% accuracy in our CRM/Xtime.
  • Goal Tracking: Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates.
  • Customer Education: Promote current dealership service specials and maintenance packages to maximize upsell opportunities.

Qualifications

  • Experience: Previous automotive industry experience is required.
  • Tech Savvy: Skilled in using CRM software, Microsoft Office, and Xtime.
  • Communication: Elite phone etiquette and the ability to follow professional scripts while remaining personable.
  • Resilience: A "can-do" attitude and the ability to handle customer objections with empathy.
  • Availability: Monday-Friday 9-6, Saturday 9-7, including rotating Saturdays

What Group 1 Automotive employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom