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Inbound Outbound Customer Care Jobs (NOW HIRING)

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Inbound/Outbound Call Rep

Chicago, IL · On-site

$16 - $20.50/hr

We specialize in providing exceptional customer service and generating sales for our clients through inbound and outbound calls. Our team is dedicated to delivering top-notch services and creating a ...

Virtual Vantage Inc

Customer Service 2.0

Anderson, SC · On-site

$12 - $15/hr

... care for leadingnational brands. If you're tech-savvy, friendly, and reliable,we want to hear from you! Your Day-to-Day: * Answer and resolve inbound/outbound customer service calls * Deliver ...

Virtual Vantage Inc

Customer Service 2.0

Anderson, SC · On-site

$12 - $15/hr

... care for leadingnational brands. If you're tech-savvy, friendly, and reliable,we want to hear from you! Your Day-to-Day: * Answer and resolve inbound/outbound customer service calls * Deliver ...

MiCo2 Group LLC

Customer Service 2.0

$12 - $15/hr

... care for leading national brands. If you're tech-savvy, friendly, and reliable, we want to hear from you! Your Day-to-Day: Answer and resolve inbound/outbound customer service calls Deliver ...

MiCo2 Group LLC

Customer Service 2.0

Spartanburg, SC · On-site

$12 - $15/hr

... care for leadingnational brands. If you're tech-savvy, friendly, and reliable,we want to hear from you! Your Day-to-Day: * Answer and resolve inbound/outbound customer service calls * Deliver ...

MiCo2 Group LLC

Customer Service 2.0

Spartanburg, SC · On-site

$24K - $32K/yr

... care for leadingnational brands. If you're tech-savvy, friendly, and reliable,we want to hear from you! Your Day-to-Day: * Answer and resolve inbound/outbound customer service calls * Deliver ...

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Inbound Outbound Customer Care information

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How much do inbound outbound customer care jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for inbound outbound customer care in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

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Outbound Customer Care Representative

Knoxville, TN • On-site

Air Conditioning Contractor
Non-Profits • 11 - 50 employees
Learn more about Air Conditioning Contractorexternal

$19 - $26/hr

Other

PTO

Re-posted 24 days ago

Job description

Outbound Customer Care Representative

All-Star Heating & Air Conditioning is one of Knoxville's fastest-growing residential HVAC companies, built on a reputation for exceptional service, responsiveness, and doing right by our customers. We are looking for a motivated, organized, and people-first Outbound Customer Care Representative to join our internal customer contact team and help us stay connected with the homeowners we've had the privilege of serving. As our Outbound Customer Care Representative, you will be the proactive voice of All-Star — reaching out to our existing customer base to schedule seasonal tune-ups, renew maintenance agreements, follow up on open service inquiries, and ensure every homeowner feels taken care of between visits. This is not a cold-calling role. Every person you contact is already an All-Star customer. Your job is to strengthen those relationships, keep our schedule full, and surface opportunities for our service team.

What you'll do:

  • Make outbound calls daily to existing customers to schedule maintenance tune-ups and seasonal service visits
  • Reach out to customers with expiring or lapsed maintenance agreements and re-enroll them using a structured, consultative script
  • Contact customers who have aging systems (10+ years) to offer a complimentary diagnostic or priority scheduling opportunity
  • Log every call, outcome, and follow-up action accurately in our service software (SERA) to ensure nothing falls through the cracks
  • Coordinate with the office team to ensure scheduled appointments align with technician availability and routing
  • Track and report your weekly call activity: calls made, contacts reached, appointments set, and agreements enrolled
  • Represent the All-Star brand with professionalism, warmth, and a genuine desire to help homeowners

What we're looking for:

  • Minimum 1 year of outbound call center or telephone-based customer service experience required
  • Calling past customers
  • Exceptional organizational skills — you can manage a call list, track outcomes, prioritize follow-ups, and never let a lead go cold
  • Confident, clear, and friendly phone presence with the ability to build rapport quickly
  • Experience working with CRM or service management software; ability to learn new systems quickly
  • Comfortable working from scripts while also adapting naturally to each conversation
  • Strong attention to detail — accurate data entry and consistent note-taking are non-negotiable in this role
  • Self-motivated with the ability to maintain high call volume and positive energy throughout the day
  • Team-oriented and willing to collaborate closely with office staff, technicians, and the field supervisor
  • Prior experience in a home services, HVAC, or trades-adjacent industry is a plus but not required

What we offer:

  • Competitive hourly pay commensurate with experience
  • Performance bonus tied to appointments set and maintenance agreements enrolled
  • Paid time off and company holidays
  • A supportive, close-knit team environment where your work has a direct and visible impact
  • Opportunities for growth as the company scales — we promote from within

Compensation: $19.00 - $26.00 per hour

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