Inbound Operations Manager Jobs in Austin, TX (NOW HIRING)

About Us 

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. 
As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world's most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing.  

Role Description  

Graphcore is seeking a highly organized and technically knowledgeable Program Manager to lead asset, material, inventory, and logistics operations supporting our global R&D infrastructure. This individual will build and operate the end-to-end material lifecycle that enables our engineering labs and data centers - ensuring that hardware, from custom accelerators and AI systems to networking equipment and spares, is received, tracked, inventoried, deployed, transferred, and retired with accuracy and efficiency.
In this role, you will lead the operational integration and execution of asset management, inventory control, and inbound/outbound logistics processes across Graphcore's global engineering labs and data centers. Working closely with Supply Chain, Engineering, Facilities, IT, Trade Compliance, and logistics partners, you will drive inventory accuracy, material traceability, regulatory compliance, and operational readiness while ensuring enterprise asset management processes are effectively adopted and continuously improved to support Graphcore's rapidly evolving engineering environment.

Key Responsibilities 

• Own the end-to-end lifecycle of hardware assets and materials - from procurement and receiving through inventory management, deployment, inter-site transfers, retirement, and secure disposal.
  
• Own the operational integration and adoption of enterprise asset management, inventory control, and material tracking processes and tools within Graphcore's engineering labs and data centers, ensuring alignment with corporate standards and operational requirements.
  
• Partner with Supply Chain, Engineering, Facilities, IT, Trade Compliance, and external logistics providers to ensure seamless material flow, inventory accuracy, and operational readiness across global engineering sites.
  
• Lead inventory planning, asset tracking, reconciliation, cycle counts, and on-site spares programs to maintain inventory integrity and support uninterrupted engineering operations.
  
• Oversee inbound and outbound domestic and international logistics, including receiving, unloading, processing, staging, shipping, and inter-site asset transfers.
  
• Ensure compliance with US Customs and Border Protection (CBP) import requirements, HTS classifications, Incoterms, customs documentation, and applicable import/export regulations while coordinating with customs brokers and logistics providers.
  
• Serve as the primary US point of contact for logistics providers, freight forwarders, customs brokers, and carriers (e.g., UPS, FedEx, DHL, Expeditors) to ensure the timely, secure, and compliant movement of hardware assets.
  
• Develop and maintain standard operating procedures (SOPs) for asset management, inventory control, and domestic and international logistics operations to drive consistency, compliance, and operational excellence.
  
• Monitor asset utilization, inventory health, logistics performance, and audit readiness through dashboards, reporting, and operational metrics.

Required Skills and Experience: 

• Bachelor's degree in: Engineering, Supply Chain Management, Operations, Business, Information Systems, or a related discipline; equivalent experience will also be considered.
  
• 7+ years of experience in hardware operations, asset management, inventory management, logistics, or supply chain within a technology or engineering environment.
  
• Proven experience managing the end-to-end lifecycle of technical hardware assets in R&D labs, data centers, AI/ML, HPC, or similar engineering environments.
  
• Experience integrating and operationalizing enterprise asset management (EAM) and inventory control processes using platforms such as ServiceNow, Odoo, NetBox, or similar asset management systems.
  
• Strong knowledge of inventory management, asset tracking, material flow, shipping and receiving, warehouse operations, and inbound/outbound domestic and international logistics.
  
• Working knowledge of US Customs and Border Protection (CBP) import requirements, HTS classifications, Incoterms, customs documentation, and coordination with customs brokers and logistics providers.
  
• Demonstrated ability to lead cross-functional programs and collaborate effectively with Engineering, Supply Chain, IT, Facilities, Trade Compliance, and external partners.
  
• Strong analytical, communication, and problem-solving skills, with experience developing operational metrics and dashboards, driving process improvements, and implementing scalable operational workflows.
  

Preferred Qualifications 

• Experience supporting AI/ML infrastructure, HPC environments, or large-scale engineering labs.
  
• Experience coordinating domestic and international logistics, inter-site asset transfers, and reverse logistics (RMA).
  
• Familiarity with export controls, ITAR/EAR compliance, and hardware chain-of-custody requirements.
  
• Experience supporting global R&D, engineering infrastructure, or data center operations.
  
• PMP, Lean Six Sigma, APICS/CSCP, or equivalent certification.

USA Benefits
In addition to a competitive salary, Graphcore offers flexible working and a comprehensive benefits package designed to support your health, wellbeing and financial future. Our benefits include medical, dental and vision coverage, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), disability and life insurance, a 401(k) retirement plan, commuter benefits, wellness services and an Employee Assistance Programme (EAP). We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.