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Inbound Chat Representative Jobs in Atlanta, GA (NOW HIRING)

World Emblem Internatio

Client Success Agent

Norcross, GA · On-site

$19 - $21/hr

Our culture is represented by our Core Values: Stay positive, Get the Job Done, Keep Smart, 100 ... Handle inbound and outbound customer calls, email, and chat inquiries, and guide customers on ...

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All JobsInbound Chat Representative JobsInbound Chat Representative Jobs in Atlanta, GA

Inbound Chat Representative information

See Atlanta, GA salary details

$9

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$25

How much do inbound chat representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound chat representative in Atlanta, GA is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are popular job titles related to Inbound Chat Representative jobs in Atlanta, GA?

For Inbound Chat Representative jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Inbound Chat Representative jobs in Atlanta, GA look for?

The top searched job categories for Inbound Chat Representative jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Inbound Chat Representative jobs?

Cities near Atlanta, GA with the most Inbound Chat Representative job openings:

Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in Atlanta, GA as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $33,140 per year, or $15.9 per hour.

Automotive Business Development Representative

Krause Toyota South Atlanta

Morrow, GA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer’s Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

  • Fast-paced, team-oriented environment
  • Career advancement opportunities—we promote from within
  • Great opportunity to grow into sales or management roles
  • Family-owned and operated culture
  • Long-term career stability
  • Employee discounts on vehicles, parts & service
  • Paid training and ongoing support

Benefits We Offer

  • Free health insurance option available
  • 401(k) with company match
  • HSA company contributions
  • Dental & vision insurance available
  • Paid vacation, PTO, and holidays
  • Employee discounts on products and services
  • Supportive leadership and team environment

What You’ll Do

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

  • Answer inbound customer calls, internet inquiries, and live chat requests
  • Schedule and confirm sales appointments for the dealership team
  • Respond quickly and professionally using phone, email, text, and CRM communication tools
  • Provide customers with initial vehicle and dealership information
  • Assist customers with basic financing information and next steps
  • Follow up consistently with leads that are not yet ready to purchase or missed appointments
  • Maintain accurate customer records and daily activity within the CRM system
  • Work closely with sales teams and dealership leadership to improve customer experience and appointment success
  • Participate in team meetings, training, and process improvement sessions

What You Bring

  • Previous customer service, call center, retail, hospitality, or sales experience preferred
  • Strong communication and relationship-building skills
  • Positive attitude and team-oriented mindset
  • Professional, friendly, and confident demeanor
  • Comfortable working with computers, CRM systems, email, and texting platforms
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong work ethic and willingness to learn and grow

Requirements:

  • Valid driver’s license
  • High school diploma or equivalent preferred

Why Krause Auto Group?

  • Over 30 years of automotive success
  • Family-owned and operated organization
  • Promote-from-within culture with real career advancement opportunities
  • Leadership team committed to employee development and success
  • Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

  • Customer service
  • Hospitality
  • Retail sales
  • Call centers
  • Appointment setting
  • Banking or phone support roles
  • Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.