ZipRecruiter

Log In

1

Inbound Chat Representative Jobs in Atlanta, GA (NOW HIRING)

RemX

Inbound Customer Support Representative

Atlanta, GA · On-site

$19/hr

Deliver outstanding customer support through phone, email, chat, SMS, and social media channels ... Turn inbound customer interactions into sales opportunities when appropriate and conduct follow-up ...

WIVERSE

Client Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally ... Ability to handle a high volume of inbound and outbound calls. * Tremendous customer service skills.

Ampcus

Client Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally ... Ability to handle a high volume of inbound and outbound calls. * Tremendous customer service skills.

Sharecare

Lead Customer Service Rep

Atlanta, GA · On-site

... chat, email, or fax. * Provide support for the customer service team through the manning and ... inbound calls, assisting with outbound campaigns. * Ability to work flexible hours and shifts.

Sharecare

Lead Customer Service Rep

Atlanta, GA · Remote

... chat, email, or fax. * Provide support for the customer service team through the manning and ... inbound calls, assisting with outbound campaigns. * Ability to work flexible hours and shifts.

Sharecare

Lead Customer Service Rep

Atlanta, GA · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and shifts.

next page

Showing results 1-20

All JobsInbound Chat Representative JobsInbound Chat Representative Jobs in Atlanta, GA

Inbound Chat Representative information

See Atlanta, GA salary details

$9

$15

$25

How much do inbound chat representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound chat representative in Atlanta, GA is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.
What are popular job titles related to Inbound Chat Representative jobs in Atlanta, GA? For Inbound Chat Representative jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Inbound Chat Representative jobs in Atlanta, GA look for? The top searched job categories for Inbound Chat Representative jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Inbound Chat Representative jobs? Cities near Atlanta, GA with the most Inbound Chat Representative job openings:
Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in Atlanta, GA as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $33,140 per year, or $15.9 per hour.

Inbound Customer Support Representative

RemX

Atlanta, GA • On-site

$19/hr

Temporary

Posted 7 days ago

Job description

Job description
Pay Rate: $19.00/hour
Location: Jacksonville, FL
Hours: Monday-Friday 8am-4:30pm
Responsibilities
  • Deliver outstanding customer support through phone, email, chat, SMS, and social media channels.
  • Respond to inquiries regarding products, brand information, website navigation, and customer concerns.
  • Assist customers with online order placement, payment processing, returns, exchanges, and order-related issues.
  • Educate customers on warranty coverage, repair options, and company policies.
  • Turn inbound customer interactions into sales opportunities when appropriate and conduct follow-up outreach as needed.
  • Accurately record customer interactions and case details within CRM systems.

Required Qualifications
  • Minimum of 1 year of inbound call center or customer service experience.
  • Excellent verbal and written communication skills.
  • Strong active listening skills and the ability to remain calm and professional when handling challenging customer situations.
  • High attention to detail and accuracy.
  • Strong organizational and multitasking abilities.
  • Professional, friendly, and customer-focused approach.
  • Critical thinking and problem-solving capabilities.
  • Proficiency with computers, CRM systems, and call center technology.

Preferred Qualifications
  • Experience supporting consumer products or retail brands in a call center environment.
  • Familiarity with KPI-driven environments and performance metrics.
  • Experience providing omnichannel customer support.
  • Bilingual (Spanish or French) preferred

Minimum of 1 year of inbound call center or customer service experience. Excellent verbal and written communication skills.
RemX logo

About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

Social media

FacebookTwitter

View All RemX Jobs

Apply