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Inbound Chat Representative Jobs in Atlanta, GA (NOW HIRING)

GuruLink

Senior Inbound Sales Advisor

Atlanta, GA · On-site

$60 - $80/hr

Engage with prospective customers by phone, email, chat, video consultation, and other digital ... Proven ability to convert inbound or qualified leads into sales * Experience selling consumer ...

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Inbound Chat Representative information

See Atlanta, GA salary details

$9

$15

$25

How much do inbound chat representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound chat representative in Atlanta, GA is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are popular job titles related to Inbound Chat Representative jobs in Atlanta, GA?

For Inbound Chat Representative jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Inbound Chat Representative jobs in Atlanta, GA look for?

The top searched job categories for Inbound Chat Representative jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Inbound Chat Representative jobs?

Cities near Atlanta, GA with the most Inbound Chat Representative job openings:

Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in Atlanta, GA as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $33,140 per year, or $15.9 per hour.

Senior Inbound Sales Advisor

GuruLink

Atlanta, GA • On-site

$60 - $80/hr

Other

Posted 7 days ago

Job description

Location: atlanta, Georgia

We’re looking for a consultative, customer-focused salesperson who can guide homeowners through the transition to smarter, cleaner home energy.

You’ll work directly with prospective customers, helping them understand the company’s technology, determine whether their home is a good fit, and guide them through the buying process from initial qualification through close.

This is a hands‑on sales role with responsibility for conversion and revenue targets, while delivering a high-quality, white‑glove customer experience.

Responsibilities Include:
  • Own the sales process from qualified lead through closed deal
  • Engage with prospective customers by phone, email, chat, video consultation, and other digital channels
  • Conduct discovery calls to understand customer needs and determine basic home and installation eligibility
  • Explain technical products and concepts in clear, simple, compelling terms
  • Guide customers through product options, pricing, compatibility, installation expectations, deposits, and payments
  • Build trust throughout the buying process and deliver a premium customer experience
  • Meet or exceed lead conversion and revenue targets
  • Coordinate with internal teams to ensure a smooth transition from sale to installation
  • Maintain accurate customer and pipeline information within the CRM
  • Mentor and support junior sales team members
  • Contribute to the continued improvement of the company’s sales processes
Must Have Skills:
  • 4–7 years of experience in customer-facing sales, inside sales, retail advisory, or a similar consultative sales environment
  • Proven ability to convert inbound or qualified leads into sales
  • Experience selling consumer technology, premium products, or home services
  • Experience in solar, HVAC, EV charging, home energy, or related industries is particularly relevant
  • Strong communication skills with the ability to explain new or technical concepts simply
  • Comfortable working with CRM systems and evolving sales processes
  • Strong emotional intelligence, resourcefulness, and an entrepreneurial mindset
  • Comfortable working in a fast‑paced, high‑growth environment
  • Ability to collaborate effectively across sales, operations, and technical teams
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