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Inbound Chat Representative Jobs in Ohio (NOW HIRING)

Sharecare

Lead Customer Service Rep

Columbus, OH · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and shifts.

Guardian Alarm

Inside Sales Consultant

Toledo, OH · On-site

The Inside Sales Representative generates revenue by obtaining sales orders, understanding ... via inbound phone calls, web leads, customer referrals, marketing leads and online Chat ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

Handle approximately 55-60 inbound calls per day * Assist members with legal plan questions and ... Support email and chat communications when assigned * Deliver exceptional customer service with ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

Handle approximately 55-60 inbound calls per day * Assist members with legal plan questions and ... Support email and chat communications when assigned * Deliver exceptional customer service with ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

Handle approximately 55-60 inbound calls per day * Assist members with legal plan questions and ... Support email and chat communications when assigned * Deliver exceptional customer service with ...

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All JobsInbound Chat Representative JobsInbound Chat Representative Jobs in Ohio

Inbound Chat Representative information

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$24

How much do inbound chat representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for inbound chat representative in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are popular job titles related to Inbound Chat Representative jobs in Ohio?

For Inbound Chat Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Inbound Chat Representative jobs in Ohio look for?

The top searched job categories for Inbound Chat Representative jobs in Ohio are:

What cities in Ohio are hiring for Inbound Chat Representative jobs?

Cities in Ohio with the most Inbound Chat Representative job openings:

Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Accounts Receivable Representative II

AmTrust Financial Services, Inc.

Cleveland, OH • Hybrid

$19 - $24/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Are you intrigued by exploring the ways that insurance can help business’ flourish? As an Accounts Receivable Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential.

The successful candidate will be responsible for processing accounting policy functions, answering incoming questions via phone or chat, and supporting both internal and external customers. Provide resolutions by utilizing company policies and product knowledge while making quick and accurate decisions.


  • Master product expertise to deliver on customer asks
  • Drive inclusive team culture and success
  • Manage premium accounting functions such as receivables, reconciliations, payment plans, and disputes
  • Manage inbound and outbound communication promptly
  • Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives
  • Meet personal/team qualitative and quantitative targets
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Responsible for effective oral communication on inbound and outbound calls. 
  • Subject to change at any point 

Required:

  • 2+ years of experience in a payment receivable role
  • Excellent attention to detail, accuracy, and communication
  • Time management skills
  • Able to effectively tailor communication and style to differing audiences
  • Resourcefulness and flexibility
  • Able to self-manage and work independently in a dynamic, constantly changing environment

Preferred:

  • Insurance industry experience.

The expected salary range for this role is $19.00-$24.00/hour. 

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.


This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

#LI-EF1

#LI-HYBRID


AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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