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Inbound Call Center Jobs in Boca Raton, FL (NOW HIRING)

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$14.75 - $18.50/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Must be able to handle high volume inbound and/or outbound calls * Listen to potential new or ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$15.25 - $19/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Must be able to handle high volume inbound and/or outbound calls * Listen to potential new or ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$15.25 - $19/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Must be able to handle high volume inbound and/or outbound calls * Listen to potential new or ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$15 - $18.75/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Must be able to handle high volume inbound and/or outbound calls * Listen to potential new or ...

Sage Dental

Dental Call Center Representative

Lake Worth, FL · On-site

$14.25 - $17.75/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Must be able to handle high volume inbound and/or outbound calls * Listen to potential new or ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$15.25 - $19.25/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental ... Must be able to handle high volume inbound and/or outbound calls * Listen to potential new or ...

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How much do inbound call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for inbound call center in Boca Raton, FL is $16.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.36 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Boca Raton, FL?

The most popular types of Inbound Call Center jobs in Boca Raton, FL are:

What are popular job titles related to Inbound Call Center jobs in Boca Raton, FL?

For Inbound Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Inbound Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Inbound Call Center jobs?

Cities near Boca Raton, FL with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $34,211 per year, or $16.4 per hour.

Dental Call Center Representative

Sage Dental

Boca Raton, FL • On-site

$14.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Sage Dental rating

6.2

Company rating: 6.2 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

698th of 898 rated healthcare providers

Job description

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.
Overview
The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus!
Position Details:
  • Full-Time Patient Service Support Coordinator (Call Center)
  • Sage Dental Support Center is located in Boca Raton, FL
  • 2-week training program provided
  • Benefits such as Medical Insurance, 401(k), Vision, PTO, and more!
  • Growth opportunity
  • Competitive base pay

Responsibilities
Essential Duties and Responsibilities include the following but are not limited to:
  • Must be able to handle high volume inbound and/or outbound calls
  • Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
  • Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
  • Utilize scripts and tools appropriately
  • Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
  • Diffuse difficult calls or seek assistance when necessary
  • Offer marketing promotions and educate the appropriate calls on our in-house discount program
  • Receive and promptly respond to real-time customer queries via webchat
  • Ability to document issues and resolutions
  • Provide exceptional customer service
  • Meet daily, weekly, and monthly department goals set forth by management
  • Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
  • Adhere to all company policies and procedures, and abide by HIPAA regulations

Qualifications
  • Ability to successfully relate to and communicate with team members and patients
  • Strong team player willing to take direction, initiate business activities and work with management staff and peers
  • Self-starter able to work with minimal supervision/direction and ability to multitask
  • Professional demeanor and presentation
  • Strong and effective written communication skills
  • Creative thinker using sound judgment in workload coordination and technical matters
  • Ability to organize work effectively and establish priorities
  • Candidates who are fluent in Spanish is a plus

What Sage Dental employees say

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