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Inbound Call Center Jobs in Boca Raton, FL (NOW HIRING)

ISG

Call Center / Sales Representative

Coral Springs, FL · On-site

$44K - $100K/yr

In this role, you will turn inbound callers into new customers using our measured and consultative ... a call center that implements a highly measured approach to converting call orders and completing ...

The Dental Care Group

Call Center

Pembroke Pines, FL

$14.25 - $18.25/hr

Receive inbound and outbound calls * Scheduling appointments * Calling to confirm appointments and ... Call Center Team member is expected to have previous experience in a customer support role ...

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Inbound Call Center information

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How much do inbound call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for inbound call center in Boca Raton, FL is $16.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.36 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are some common challenges faced by inbound call center agents, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are inbound call center jobs?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Boca Raton, FL? The most popular types of Inbound Call Center jobs in Boca Raton, FL are:
What are popular job titles related to Inbound Call Center jobs in Boca Raton, FL? For Inbound Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Boca Raton, FL look for? The top searched job categories for Inbound Call Center jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Inbound Call Center jobs? Cities near Boca Raton, FL with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Boca Raton, FL as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $34,211 per year, or $16.4 per hour.
Call Center / Sales Representative

Call Center / Sales Representative

ISG

Coral Springs, FL • On-site

$44K - $100K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 16 days ago

Job description

No Cold Calling! / Paid Training $17.00/hr!

We are seeking Sales Representatives for our Boca Raton call center! In this role, you will turn inbound callers into new customers using our measured and consultative sales approach.

ISG excels at performance, cultivating it with continuous support, guidance, and comprehensive training. You will become a subject matter expert trained to assess the needs of callers and present solutions that connect them to our products to increase orders.

Responsibilities:

  • Provide customers home services such as internet, wireless services, home security, etc. (i.e, products and services that people need and use every day)
  • Become a subject matter expert on our sales process, product knowledge, and our order entry platform (Paid comprehensive training provided!)
  • As a commissioned sales agent, you will offer, upsell, and cross-sell available promotions based on serviceability
  • Manage numerous inbound and transferred calls promptly from your dual-monitored workstation
  • Assist callers with product availability, pricing, and enrollment
  • Qualify callers on our payment card industries (PCI) compliant production floor

Requirements:

  • Must be at least 18-years
  • High School Diploma or GED equivalent
  • Drug screening & background check
  • Legal right to work in the United States and commute to our onsite location in Boca Raton Florida
  • Strong communication skills (empathic listener & persuasive speaker)
  • Technologically savvy
  • Able to multi-task in a fast-paced environment
  • Sales experience preferred

Where You’ll Work:

  • 5900 Broken Sound Parkway NW in Boca Raton Florida
  • 80,000 sq. ft. modern facility with free parking
  • Engaging break-out rooms
  • Onsite cafeteria with homecooked meals for purchase, open 9am-4:30pm.
  • Shuttle bus from Boca (Yamato Rd.) Tri-Rail

Benefits:

  • Avg agent exceeds $20/hr or $42,000 annually and we have multiple agents earning over $100,000 year over year.
  • $17.00/hr Paid Training!
  • Flexible scheduling - Both Part-time & Full-time shifts available!
  • Health (Medical, Vision, Dental)
  • Employer-Paid Life/AD&D Insurance
  • PTO
  • Employment discounts;
    • Childcare
    • Pet insurance
    • Gym memberships
    • Meal delivery services
    • Travel and more...
  • Unlimited earning potential and growth opportunities through our Emerging Leadership Program
  • Employee Assistance Program

Apply Today!

Company Description

ISG founded in 2008, is a US-based marketing, advertising, customer acquisition, and sales company that operates a call center that implements a highly measured approach to converting call orders and completing the customer acquisition journey.

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