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Inbound Call Center Jobs in Boca Raton, FL (NOW HIRING)

Wide World BMW

BDC Call Center Agent

West Palm Beach, FL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits * $16 base per hour, plus bonus! * Family Owned ...

The Dental Care Group

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Receive inbound and outbound calls * Scheduling appointments * Calling to confirm appointments and ... Call Center Team member is expected to have previous experience in a customer support role ...

Delray Eye Associates P.A

Call Center Representative

Delray Beach, FL · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will be responsible for handling a wide range of inbound and outbound calls, addressing ... Follow established call center protocols and procedures to maintain the highest quality standards ...

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Showing results 21-40

All JobsInbound Call Center JobsInbound Call Center Jobs in Boca Raton, FL

Inbound Call Center information

See Boca Raton, FL salary details

$12

$16

$22

How much do inbound call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for inbound call center in Boca Raton, FL is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $17.50 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Boca Raton, FL? The most popular types of Inbound Call Center jobs in Boca Raton, FL are:
What are popular job titles related to Inbound Call Center jobs in Boca Raton, FL? For Inbound Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Boca Raton, FL look for? The top searched job categories for Inbound Call Center jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Inbound Call Center jobs? Cities near Boca Raton, FL with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $34,519 per year, or $16.6 per hour.

BDC Call Center Agent

Mercedes-Benz of Palm Beach

West Palm Beach, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

BDC Call Center Agent

New Country Motor Car Group is hiring for important positions in our West Palm Beach, FL Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. 

BDC Call Center Agent - Benefits

  • $16 base per hour, plus bonus!
  • Family Owned and Operated
  • Medical, Dental, and Vision Insurance
  • 401K and additional benefits
  • Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Work closely with the BDC Manager to schedule service appointments
  • Complete outbound phone calls as assigned by the BDC Manager
  • Answer inbound phone calls
  • Stay informed about service updates, recalls and service requirements
  • Maintain a business casual appearance

BDC Customer Care Specialist - Requirements

  • 5-day work week, only one Saturday every three weeks!
  • Mathematical skills to calculate figures and amounts such as discounts and pricing
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
  • Clean driving record & valid driver’s license
  • Great customer service skills & motivation to be successful
  • Able to multitask
  • Able to communicate persuasively with customers to set appointments
  • Excellent computer skills required
  • Excellent phone presence
  • Automotive experience helpful but not required
  • Great communication skills
  • 18+ years of age or older

Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country’s success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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