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Inbound Associate Jobs in Springfield, MA (NOW HIRING)

Sysco

Quality Control Associate

Hartford, CT · On-site

$22/hr

  • Medical

  • Retirement

  • PTO

Inspect inbound freight, warehoused product, and/or outbound product and document product condition. * Analyze, identify, and propose action to the solution of problems associated with Quality ...

Tjx

DC-Transportation Coordinator Bloomfield, CT.

Bloomfield, CT

$20.35 - $23.35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Audits yard for inbound and outbound shipments. Essential Job Functions: * Coordinates, completes ... Associates degree preferred, not required. * Excellent written and oral communication skills with ...

Freshpoint

Transportation Manager

Hartford, CT

$80K - $120K/yr

Monitor carrier and system status messages and mitigate any expected inbound and/or outbound ... Responsible for associate performance evaluations of direct reports on an annual basis for the ...

Sysco

Transportation Manager

Hartford, CT · On-site

$77K - $116K/yr

Monitor carrier and system status messages and mitigate any expected inbound and/or outbound ... Responsible for associate performance evaluations of direct reports on an annual basis for the ...

Aldi Inc.

Full-Time Warehouse Associate Outbound

South Windsor, CT · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A thorough and comprehensive training and safety program provide the skills our associates need to ... Receives (Inbound) or selects (outbound) stock efficiently to effectively fulfill orders received ...

Aldi

Full-Time Warehouse Associate Outbound

South Windsor, CT

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A thorough and comprehensive training and safety program provide the skills our associates need to ... Receives (Inbound) or selects (outbound) stock efficiently to effectively fulfill orders received ...

TruGreen

Customer Care Coordinator

Chicopee, MA

$33K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Receives inbound and makes ...

TruGreen

Customer Care Coordinator

Chicopee, MA · On-site

$33K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Receives inbound and makes ...

TruGreen

Customer Care Coordinator

Chicopee, MA

$33K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Receives inbound and makes ...

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All JobsInbound Associate JobsInbound Associate Jobs in Springfield, MA

Inbound Associate information

See Springfield, MA salary details

$8

$17

$27

How much do inbound associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for inbound associate in Springfield, MA is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.18 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What cities near Springfield, MA are hiring for Inbound Associate jobs?

Cities near Springfield, MA with the most Inbound Associate job openings:

Inbound Associate jobs near you

Customer Service Representative in East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$21/hr

Contractor

Re-posted 8 days ago

Job description

Job Title: Customer Service Representative
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
 
Pay Rate: $21.00/- on W2
 
 
Kindly share your most updated resume.
 
 
Roles and Responsibilities:
We are seeking experienced Senior Customer Service Representatives to serve as the first point of contact for program applicants and recipients in a high-volume call center environment. This role requires strong communication skills, empathy, professionalism, and the ability to resolve customer inquiries efficiently while maintaining a high level of accuracy and customer satisfaction.
 
Answer inbound calls from applicants and recipients regarding social service programs.
Provide accurate program and account information while ensuring a positive customer experience.
Document all customer interactions accurately and thoroughly.
Follow established scripts, procedures, and compliance guidelines.
Communicate clearly and professionally while assisting callers with questions or concerns.
Handle sensitive and confidential information appropriately.
Identify trends in caller concerns and communicate feedback to leadership.
Resolve difficult customer situations with empathy, patience, and professionalism.
Meet and exceed performance standards related to call quality, productivity, and customer satisfaction.
 
What You'll Receive
Paid training
Stable Monday–Friday schedule
Weekends off
Supportive team environment
Opportunity to work in a structured and professional call center setting
 
Qualifications
Must be at least 18 years old.
High school diploma or equivalent required.
Minimum of 6 months of call center experience required.
Associate degree or higher may substitute for call center experience.
Must be able to pass a 30 WPM typing test.
Strong verbal and written communication skills.
Excellent attendance, reliability, and work ethic.
Ability to navigate multiple software applications simultaneously.
Strong problem-solving and conflict-resolution skills.
Comfortable handling high-volume inbound calls in a structured environment.
Must be able to successfully pass a criminal background check and drug screen.
 
 

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