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Inbound Associate Jobs in Springfield, MA (NOW HIRING)

SS&C

Associate Sales Development Representative

Windsor, CT · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate Sales Development Representative Location: Boston, MA or Windsor, CT About the Role You ... You will be responsible for servicing inbound and outbound sales and other related inquiries with a ...

The MH Group LLC

Operations Support Associate

East Longmeadow, MA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inbound external customer service training preferred. * Experience: 1 to 3 years of inbound external customer service experience interfacing/triage with customers; billing and accounts receivable ...

Parksite

Warehouse Associate

South Windsor, CT · On-site

$20.90 - $25.29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warehouse Associate Join Our Dynamic Distribution TeamOverview Parksite and Atlantic plywood, a 100 ... Unload and inspect inbound merchandise for accuracy and quality * Check in products against ...

Parksite

Warehouse Associate

East Windsor, CT · On-site

$20.90 - $25.29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Unload and inspect inbound merchandise for accuracy and quality * Check in products against ... Lead Warehouse Associate - mentor new team members and coordinate daily operations * Inventory ...

Aldi

Full-Time Warehouse Associate (Outbound)

South Windsor, CT · On-site

$26 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A thorough and comprehensive training and safety program provide the skills our associates need to ... Receives (Inbound) or selects (outbound) stock efficiently to effectively fulfill orders received ...

Simos

Airport Warehouse Controller

Windsor Locks, CT · On-site

$17.75 - $22.75/hr

  • Medical

  • Dental

  • Life

Upkeep of inbound and Outbound Trucks Activity Logs. * Professionally handle Inbound calls and ... Associate Requirements * HS Diploma or GED * Background Check * Able to Lift 50 pounds * Drug Test

Mattress Firm, Inc.

Warehouse Associate

Windsor, CT · On-site

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Warehouse Associate Is your current job a nightmare? Make it a dream job at Mattress Firm! Benefits ... Participate in inbound and outbound quality assurance processes. * Operate and maintain order ...

Mattress Firm, Inc.

Warehouse Associate

East Windsor, CT · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Warehouse Associate Is your current job a nightmare? Make it a dream job at Mattress Firm ® ... Participate in inbound and outbound quality assurance processes. * Operate and maintain order ...

MMC Group

Customer Experience Associate II

East Hartford, CT · On-site

$19.94/hr

  • Medical

  • Dental

  • Vision

  • Life

Answer inbound customer calls regarding application status, eligibility, and program information ... Associate degree preferred, OR * Minimum of six months of call center or customer service ...

Niagara Bottling

Warehouse Associate

Bloomfield, CT · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Receives all inbound orders into WMS: spring water, resin, corrugated materials, film, labels, UPS deliveries, Federal Express deliveries, water transfer as needed * Rebuilds damaged pallets prior to ...

Niagara Bottling, LLC

Warehouse Associate

Bloomfield, CT · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Receives all inbound orders into WMS: spring water, resin, corrugated materials, film, labels, UPS deliveries, Federal Express deliveries, water transfer as needed * Rebuilds damaged pallets prior to ...

Niagara Bottling LLC

Warehouse Associate

Bloomfield, CT

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Receives all inbound orders into WMS: spring water, resin, corrugated materials, film, labels, UPS deliveries, Federal Express deliveries, water transfer as needed * Rebuilds damaged pallets prior to ...

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All JobsInbound Associate JobsInbound Associate Jobs in Springfield, MA

Inbound Associate information

See Springfield, MA salary details

$8

$17

$27

How much do inbound associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for inbound associate in Springfield, MA is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.18 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What cities near Springfield, MA are hiring for Inbound Associate jobs?

Cities near Springfield, MA with the most Inbound Associate job openings:

Inbound Associate jobs near you

Associate Sales Development Representative

SS&C

Windsor, CT • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Sales Development Representative

Location: Boston, MA or Windsor, CT

About the Role

You will have the opportunity to work in a collaborative team environment alongside seasoned sales professionals.Sales Development Representativeswill play a key role in generating new business opportunities for SS&C. You will be responsible for servicing inbound and outbound sales and other related inquiries with a focus on engaging and qualifying all prospective customers. This role is one of the first touch points for prospects and should set the tone for the sales cycle.

In this position, you'll manage the lead lifecycle from initial inquiry to qualification. The ideal candidate is highly driven, results-oriented, enthusiastic to learn about the financial industry, coachable, and ambitious.

How You Will Make an Impact

  • Qualify and pass inbound leads by responding to phone calls and web-form submissions in a timely manner
  • Make daily outbound calls to identify new prospects and generate high-quality opportunities for SS&C's larger sales organization
  • Understand and record the technological challenges and business needs of our clients and prospects through active listening and effective questioning
  • Provide qualified opportunities to field/client sales organizations to further account development
  • Research pertinent prospect information using multiple sources and input data into CRM, making updates as new interactions occur and more information is gathered
  • Understand the products and services offered by SS&C's larger portfolio of services and platforms; and regularly enhance said knowledge through self-study and scheduled internal trainings
  • Comply with established SalesDevelopment processes and procedures and quickly adopt new ones as required
  • Maintain strong working relationships across multiple teams, across different departments, and across different regions; both internal and external
  • Shadow calls and product demos with Sales team to better understand SS&C's full sales lifecycle

Required Experience

  • A strong curiosity and passion to learn more about the financial services industry
  • Self-motivated, team player that has a positive can-do attitude
  • Ability to receive and implement coaching and feedback to apply best practices
  • Enthusiasm and interest in pursuing a career in sales
  • Ability to form relationships with colleagues, prospects and customers through strong interpersonal skills
  • Detailed-oriented and has excellent written and verbal communication skills as well strong organizational skills with the ability to handle multiple ongoing projects
  • Skilled and active listener who can understand and empathize with customer and prospect needs and respond accordingly

Join SS&C, where innovation meets global opportunities. Click here to apply.

#LI-JP1

#CA-JP

    Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

    SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.Massachusetts: The expected base salary for the position is between $70,000 USD to $80,000 USD.

    Applications will be accepted on an ongoing basis until the position is filled.

    SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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