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Inbound Associate Jobs in New York (NOW HIRING)

FreshDirect

GOP Assistant - Ambient

Bronx, NY · On-site

$17/hr

The Inbound Associate Level 1 is responsible for picking and packing of product for customer orders in the Receiving department. This position provide consistent, accurate handling and recording of ...

FreshDirect

GOP Assistant - Ambient

Bronx, NY

$17/hr

The Inbound Associate Level 1 is responsible for picking and packing of product for customer orders in the Receiving department. This position provide consistent, accurate handling and recording of ...

NJ AUTO HAUS

Sales Associate

Jersey City, NJ · On-site

Sales Associate - NJ Auto Haus Location: New Jersey Job Type: Full-Time Compensation: Base ... Handle inbound internet leads, phone calls, and showroom traffic * Proactively follow up with ...

SPS North America

Mailroom Associate

New York, NY

$17.50 - $20.75/hr

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering ... Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software ...

TEKsystems

Customer Service Associate

Brentwood, NY

$20 - $21/hr

Enter and verify inbound shipment information within the Warehouse Management System (WMS) * Review receiving documentation and compare inbound receipts against packing lists * Update customers ...

TEKsystems

Customer Service Associate

Brentwood, NY

$20 - $21/hr

Enter and verify inbound shipment information within the Warehouse Management System (WMS) * Review receiving documentation and compare inbound receipts against packing lists * Update customers ...

Raspberry AI

GTM Associate

New York, NY · On-site

$44K - $60K/yr

Our GTM Associates run real discovery, break into strategic accounts, partner closely with AEs, and own and close small commercial inbound deals ( . You'll develop true full-cycle muscles early in ...

Warehouse Labor

Front Desk Associate

Ridgefield Park, NJ

$15 - $19.25/hr

We are seeking a full-time, in-office employee for the newly created role of Front Desk Associate ... inbound calls on Customer Service phone line and route accordingly -Handle all Customer Service ...

Dal-Tile

Warehouse Associate (FT)

Bethpage, NY · On-site

$18 - $20/hr

As the Warehouse Associate , we need someone who will own a variety of material handling duties ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

Dal-Tile

Warehouse Associate (FT)

Bethpage, NY · On-site

$18 - $20/hr

As the Warehouse Associate , we need someone who will own a variety of material handling duties ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

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Inbound Associate information

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the most commonly searched types of Inbound jobs in New York?

The most popular types of Inbound jobs in New York are:

What cities in New York are hiring for Inbound Associate jobs?

Cities in New York with the most Inbound Associate job openings:

Inbound Associate jobs near you

GOP Assistant - Ambient

FreshDirect

Bronx, NY • On-site

$17/hr

Full-time

PTO

Re-posted 11 days ago

FreshDirect rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

3rd of 24 rated food delivery companies

Job description

Description
Fresh Direct is currently seeking an GOP Ambient Assistant in the New York area. The Inbound Associate Level 1 is responsible for picking and packing of product for customer orders in the Receiving department. This position provide consistent, accurate handling and recording of products received into the warehouse.
Responsibilities and Working Conditions:
  • Processing all inbound deliveries quickly and accurately, using computers, RF Scanning Guns, and motorized equipment to complete all required transactions
  • Scanning labels on packages, load packaging machines with boats, and label packages with printed labels
  • Spotting labels on packages, load packaging machines with boats, and label packages with printed labels
  • Applying knowledge of processes involved, production methods, and products to the nuances of everyday operation
  • Assisting in shut down procedures and special requirements
  • Must be able to pass motorized equipment certification within 1 month of starting work on dock
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
  • Must be able to lift 50 pounds.
  • In a workday: standing/walking 6-10 hours or more
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting and reaching
  • Exposure to FDA approved cleaning chemicals, loud noises, flashing lights
  • Constant exposure to temperatures: <-10 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators)
  • Ability to work in a wet and cold environment
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
  • Ability to work in other areas of the business as needed

Education and Qualifications:
Note: The hourly range for this role is from $17.00 to $17.00. Specific compensation for the role may vary based on many factors including but not limited to candidate experience, and skills.
Why choose FreshDirect?
We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.
Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:
  • A flexible and generous paid time off plan
  • 20% off at freshdirect.com and significant markdowns at our employee market
  • 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
  • Regular events and barbecues for employees

Click to explore careers and life @ FreshDirect
Learn more @FreshDirect on Twitter, Instagram, Facebook, YouTube!
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.
As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.

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