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Inbound Associate Jobs in Troy, NY (NOW HIRING)

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Inbound Associate information

See Troy, NY salary details

$8

$16

$26

How much do inbound associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for inbound associate in Troy, NY is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.89 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Troy, NY are hiring for Inbound Associate jobs?

Cities near Troy, NY with the most Inbound Associate job openings:

Inbound Associate jobs near you

Receiver/Inbound Dock Associate (4 - 10 Hour Day Shifts. $22.50/hr)

FERGUSON

Coxsackie, NY • On-site

$22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Ferguson Waterworks rating

9.1

Company rating: 9.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

26th of 421 rated retail wholesalers

Job description

Weekend Shift Receiver/Inbound Dock Associate

Ferguson is currently seeking Weekend Shift Receiver/Inbound Dock Associate for our Coxsackie, NY regional Distribution Center. This role is ideal for individuals with warehouse, shipping, or receiving experience who take pride in safe, accurate, and dependable work.

Schedule

Monday, Tuesday, Friday, Saturday - 6:30am-5:00pm

Pay and Benefits
  • Starting Pay: $22.50 per hour
  • Powered Industrial Truck (PIT) Certification (training provided)
  • Medical, Dental and Vision Insurance, plus FSA/HSA, Disability, and Life insurance (eligible after 30 days)
  • 401(K) Retirement Savings Plan with company match
  • Paid Time Off, including Vacation, Sick Time, Holidays, Parental Leave, and Wellness
  • Product Discounts, and more
Qualifications
  • Ability to work overtime including extended hours as needed based on business demands
  • Prior warehouse, distribution, shipping, or receiving experience preferred
  • Experience operating powered industrial equipment (stand-up forklifts, reach trucks, order selectors, dock stockers) preferred
  • Ability to safely perform physically demanding work in a warehouse environment, including lifting up to 50 lbs, standing/walking for extended periods, working at heights up to 30 feet, and performing repetitive movements (bending, twisting, reaching)
  • Experience with, or readiness to learn, warehouse technology such as RF scanners or voice systems
  • Regular and reliable attendance and ability to work in a fast-paced environment
  • Commitment to following all safety policies and PPE requirements
Responsibilities
  • Safely operate powered industrial equipment in accordance with OSHA guidelines and Ferguson safety procedures
  • Ensure inbound shipments are received and registered correctly.
  • Accurately sort, stage, store, and transport product to assigned locations
  • Perform daily tasks using RF scanners, voice systems, and/or labor management systems
  • Build, wrap, label, and organize pallets, containers, and materials to maintain inventory integrity
  • Maintain product accuracy, quality, and safety at all times while following all established standard operating procedures for assigned task areas
  • Communicate effectively with team members and support a team-oriented work environment
  • Maintain a clean, organized, and safe workspace, participating in ongoing housekeeping efforts
  • Adhere to all safety requirements, including proper use of PPE and fall-protection equipment when required
  • Participate in team meetings and communicate concerns or improvement opportunities to management
  • Comply with all company policies, procedures, and regulatory requirements
  • Perform other duties as assigned to support operational needs

Employment is contingent upon successful completion of a pre-employment drug screening and background check.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

What Ferguson Waterworks employees say

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