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Inbound Associate Jobs in Rochester, NY (NOW HIRING)

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Business Development Associate

Hilton, NY · On-site

$38K - $52K/yr

Receiving inbound sales phone calls and leads * Identifying the client's needs and scheduling ... Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision ...

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Warehouse Associate

Rochester, NY · On-site

$15.75 - $18.75/hr

Warehouse Associate DEPARTMENT: Asset Recovery REPORTS TO: Operations Manager SUMMARY: Tri Tower ... Receive inbound shipments and verify products against purchase orders, packing slips, manifests ...

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Warehouse Associate

Rochester, NY · On-site

$18 - $22/hr

Warehouse Associate DEPARTMENT: Asset Recovery REPORTS TO: Operations Manager SUMMARY: Tri Tower ... Receive inbound shipments and verify products against purchase orders, packing slips, manifests ...

Brothers International

Warehouse Associate

Rochester, NY · On-site

$16 - $19/hr

Position Summary We are looking for a proactive, team-oriented Warehouse Associate to join our ... Inbound Logistics & Receiving * Receive and process inbound shipments, and verify quantities ...

Imperial Dade

Warehouse Associate

Rochester, NY · On-site

$20 - $22/hr

Warehouse Associates select and locate the merchandise, ensure warehouse cleanliness, loading and unloading, inbound/outbound. Fulfills customer orders by using pick tickets or an RF Scanner ...

Parksite

Warehouse Associate

Rochester, NY · On-site

$20 - $25/hr

Warehouse Associate Join Our Dynamic Distribution TeamOverview Parksite and Atlantic plywood, a 100 ... Unload and inspect inbound merchandise for accuracy and quality * Check in products against ...

Wesco

Warehouse Associate

Rochester, NY · On-site

$15.75 - $18.75/hr

A Day in The Life of a Warehouse Associate As a Warehouse Associate you will be responsible for ... Complete log sheets and handle inbound shipments * Verify supplier returns and enter order receipts

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Inbound Associate information

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How much do inbound associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for inbound associate in Rochester, NY is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.99 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Rochester, NY are hiring for Inbound Associate jobs?

Cities near Rochester, NY with the most Inbound Associate job openings:

Inbound Associate jobs near you

Warehouse Associate (Inbound Department)

NESCO Inc

West Henrietta, NY • On-site

$18/hr

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Position: Warehouse Associate (Inbound Department)
Location: West Henrietta, NY
Summary: Nesco Resource is partnered with a well-known distribution and logistics company in West Henrietta, NY seeking motivated and dependable individuals to join their warehouse team as Inbound Associates. This temp-to-perm opportunity offers candidates the chance to demonstrate their skills and transition into a permanent position based on performance and business needs. Associates will play a critical role in receiving, unloading, organizing, and replenishing inventory while ensuring products are accurately stored and readily available for operations. This position is ideal for individuals who enjoy staying active throughout the workday, working in a fast-paced warehouse environment, and operating material handling equipment. Candidates with strong attendance, attention to detail, and a commitment to safety are encouraged to apply.
Pay Rate:
  • $18.00/Hour
    • 10% Shift Differential on 2nd Shift
    • 15% Shift Differential on 3rd Shift
Shift(s):
  • 1st Shift: 6:00 AM - 2:00 PM | Monday - Friday
  • 2nd Shift: 2:00 PM - 10:00 PM | Monday - Friday
  • 3rd Shift: 10:00 PM - 6:00 AM | Sunday - Thursday
Job Duties:
  • Participate in cycle counts of finished goods inventory
  • Replenish stock to maintain product availability throughout the warehouse
  • Organize and maintain picking locations while ensuring proper FIFO (First In, First Out) inventory practices
  • Perform material handling activities throughout the facility
  • Receive and process incoming shipments, U.S. mail, and packages from various carriers
  • Operate man-up equipment and safely load/unload trailers and containers
  • Assist with inventory accuracy initiatives and warehouse organization efforts
  • Maintain a clean, safe, and efficient work environment
  • Follow all company safety procedures and warehouse policies
Requirements:
  • Comfortable working at heights while operating track-mounted man-up equipment
  • Ability to work holidays as required to maintain service levels
  • Ability to work overtime when needed
  • Reliable attendance and punctuality
  • Strong verbal and written communication skills, including English comprehension
  • Basic computer proficiency
  • Basic math skills
  • Minimum of 6 months of experience with physical inventories and/or cycle counting preferred
  • Experience utilizing RF scanning technology preferred
  • Industrial lift certification or operating experience preferred
  • High School Diploma or GED required
Physical Requirements:
  • Ability to stand, walk, bend, reach, and move throughout the shift
  • Ability to lift, carry, and move materials as required
  • Comfortable working in a warehouse environment and operating material handling equipment
  • Ability to safely work at elevated heights

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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