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Inbound Associate Jobs in Troy, NY (NOW HIRING)

Warehouse Associate

Guilderland Center, NY · On-site

$20 - $26.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warehouse Associate Join Our Dynamic Distribution TeamOverview Parksite and Atlantic plywood, a 100 ... Unload and inspect inbound merchandise for accuracy and quality * Check in products against ...

Medical Waste Warehouse Associate

NY · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Under direct supervision, the Warehouse Associate role receives inbound materials, segregating and loading paper into paper shredder, performs equipment maintenance, loads and unloads ...

Merchandise Operations Associate

Troy, NY

$17.05 - $21.32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Merchandise handling, transfers, and processing of inbound / outbound freight Fulfillment, packing ... Associates must work a flexible schedule based on business need, which will include evenings ...

Medical Waste Warehouse Associate

Rotterdam, NY · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Under direct supervision, the Warehouse Associate role receives inbound materials, segregating and loading paper into paper shredder, performs equipment maintenance, loads and unloads ...

Medical Waste Warehouse Associate

Rotterdam, NY · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Under direct supervision, the Warehouse Associate role receives inbound materials, segregating and loading paper into paper shredder, performs equipment maintenance, loads and unloads ...

Medical Waste Warehouse Associate

Rotterdam, NY · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Under direct supervision, the Warehouse Associate role receives inbound materials, segregating and loading paper into paper shredder, performs equipment maintenance, loads and unloads ...

Merchandise Operations Associate-PT

Troy, NY · On-site

$17.05 - $21.32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Merchandise handling, transfers, and processing of inbound / outbound freight Fulfillment, packing ... Associates must work a flexible schedule based on business need, which will include evenings ...

Fulfillment Center Warehouse Associate

Albany, NY · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Fulfillment Center Warehouse Associate is responsible for executing a variety of ... Inspects inbound and outbound products for damage, quantity accuracy, and proper documentation

Velocity Sales Associate

Albany, NY · Remote

$14 - $18.75/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... inbound/outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of ...

Fulfillment Center Warehouse Associate

Albany, NY · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Fulfillment Center Warehouse Associate is responsible for executing a variety of ... Inspects inbound and outbound products for damage, quantity accuracy, and proper documentation

Manage inbound and outbound calls with professionalism and empathy, addressing customer inquiries ... Associate's Degree - preferred * 1-2 years of relevant customer service or support experience ...

CSR WAREHOUSE II - SSC

Albany, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

Showing results 21-40

Inbound Associate information

See Troy, NY salary details

$8

$16

$26

How much do inbound associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for inbound associate in Troy, NY is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.89 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Troy, NY are hiring for Inbound Associate jobs?

Cities near Troy, NY with the most Inbound Associate job openings:

Warehouse Associate - Nassau - FT

Hatchet Hardware

Nassau, NY

$18 - $21/hr

Full-time

Posted 19 days ago


Job description

Warehouse Associate

Location: Nassau, NY, 12123

WAREHOUSE ASSOCIATE JOB DESCRIPTION
Warehouse Associate’s play a vital role in supporting the operations of Hatchet Hardware’s
distribution network. They are responsible for receiving, organizing, and preparing products for
shipment between the warehouse and store locations, ensuring accuracy and efficiency at
every step. Warehouse Associate’s handle incoming and outgoing deliveries, maintain clean and
orderly storage areas, and operate equipment such as forklifts and pallet jacks safely. They
work closely with store managers and the inventory team to manage stock levels, process
transfers, and keep the flow of merchandise running smoothly. Reliable, detail-oriented, and
safety-focused, Warehouse Associate’s help ensure that every store has the products it needs
to serve customers effectively.
ESSENTIAL DUTIES AND RESPONSIBILITIES
 Receives and processes incoming shipments for the warehouse and retail locations,
inspecting for shortages, overages, damages, and quality issues.
 Verifies shipment accuracy by comparing packing slips, invoices, and purchase orders.
 Reports any receiving discrepancies, such as damages, shortages, or incorrect products,
to the Warehouse Manager and Buyers for resolution.
 Prepares outgoing transfers and deliveries to stores, ensuring accuracy, timeliness, and
proper documentation.
 Coordinates with store managers and inventory control staff to fulfill stock transfer
requests and special orders.
 Stages and organizes products by department or category for efficient retrieval and
distribution.
 Operates forklifts, pallet jacks, and other material handling equipment safely and
according to company and OSHA standards.
 Maintains a clean, organized, and safe warehouse environment, ensuring aisles are clear
and items are properly labeled and stored.
 Conducts periodic cycle counts and participates in physical inventories to help maintain
accurate stock levels.
 Assists in loading and unloading trucks, ensuring secure placement of goods to prevent
damage during transport.
 Works closely with the inventory team to track product movement between stores and
warehouse locations.
 Keeps accurate and timely records of all inbound and outbound shipments, returns, and
transfers.
 Communicates effectively with store personnel, drivers, and vendors to coordinate
deliveries and resolve logistical issues.
 Adheres to all company policies and safety procedures, including use of PPE and safe
lifting practices.
 Attends required training sessions and maintains any necessary certifications for
warehouse equipment operation.
 Performs other duties as assigned to support overall warehouse and store operations.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
 High school diploma or equivalent; 1–2 years of warehouse, logistics, or receiving
experience (hardware or retail experience preferred).
 Strong organizational skills with the ability to prioritize, multitask, and meet deadlines in
a fast-paced environment.
 Working knowledge of basic inventory control and stock rotation practices.
 Ability to work independently while maintaining strong communication and teamwork
with colleagues and store staff.
 Comfortable using warehouse management systems, inventory software, or point-of sale systems (EPICOR)
 Ability to safely operate forklifts, pallet jacks, and other material handling equipment
(certification a plus).
 Reliable, punctual, and detail-oriented with a focus on accuracy and efficiency.
 Physical ability to lift up to 50 lbs, stand for extended periods, and perform repetitive
tasks.
 Dress according to company policy.
 Possess a valid in-state driver's license with an acceptable driving record.
I understand that responsibilities may evolve as business needs change and agree to perform
additional duties as assigned.
WORK ENVIRONMENT
The work environment characteristics described here represent those a Warehouse Associate
encounters while performing the essential functions of this job. While performing the duties of
this job, the Warehouse Associate occasionally works near moving mechanical parts. In
addition, the Warehouse Associate may work near outside weather conditions. Reasonable
accommodation may enable individuals with disabilities to perform essential functions.
I acknowledge that I have reviewed the job description outlined above and agree that it
identifies the responsibilities that I have agreed to perform. I also understand that additional
duties may be assigned by upper management