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In Room Dining Coordinator Jobs (NOW HIRING)

The Boca Raton

In-Room Dining Server

Boca Raton, FL · On-site

$12.50/hr

Position Summary The In-Room Dining Server is responsible for delivering attentive, polished, and professional dining service to guests in the privacy of their guest rooms. This role represents The ...

Rosewood Hotel Group

In Room Dining - Server

Montecito, CA · On-site

$15 - $19/hr

The In-Room Dining (IRD) Server will be responsible for giving the correct and Forbes 5 Star rated ... Ability to maintain good coordination; ability to transport cases of received goods to the ...

The Boca Raton

In-Room Dining Order Taker

Boca Raton, FL · On-site

$12.25 - $15.75/hr

In-Room Dining Order Taker The In-Room Dining Order Taker is responsible for providing courteous ... Service Coordination & Support * Communicate effectively with culinary, stewarding, and service ...

SH Hotels and Resorts

In Room Dining Server

Austin, TX

$13.50 - $16.75/hr

One of the best parts of In Room Dining is that if you're doing it right, guests are always happy to see you, whether they're craving a good meal after a long flight, or surprising their person with ...

The Setai

In Room Dining Supervisor

Miami Beach, FL

In Room Dining Supervisor Department: Food & Beverage Position Summary The In Room Dining Supervisor oversees the daily operations of the In Room Dining department, ensuring exceptional guest service ...

SH Hotels and Resorts

In Room Dining Server

Nashville, TN · On-site

$13 - $16.50/hr

One of the best parts of In Room Dining is that if you're doing it right, guests are always happy to see you, whether they're craving a good meal after a long flight, or surprising their person with ...

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In Room Dining Coordinator information

What are the key skills and qualifications needed to thrive as an in room dining coordinator?

To thrive as an In Room Dining Coordinator, you need strong organizational skills, attention to detail, and experience in hospitality or food service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order management software, and basic food safety protocols is typically required. Excellent communication, multitasking, and customer service skills help you stand out in this role. These abilities are crucial for ensuring seamless guest experiences, accurate order delivery, and maintaining high service standards in a fast-paced hotel environment.

What is an in room dining coordinator?

In Room Dining Coordinators are hospitality professionals responsible for managing and facilitating the delivery of food and beverages to guests' rooms in hotels or resorts. They coordinate orders between guests, kitchen staff, and service teams to ensure timely and accurate delivery, while maintaining high standards of customer service. Their duties often include taking orders, organizing schedules, addressing guest requests, and ensuring the presentation and quality of delivered items meet the hotel's standards. In Room Dining Coordinators play a key role in enhancing the guest experience by providing personalized and efficient service.

What are some common challenges faced by in room dining coordinators and how can they be managed effectively?

In Room Dining Coordinators often manage multiple orders simultaneously, ensuring accuracy and timeliness while maintaining high service standards. Challenges can include last-minute requests, special dietary needs, and coordinating with kitchen and housekeeping staff to guarantee a seamless guest experience. Effective communication, strong organizational skills, and adaptability are key to overcoming these challenges. Proactively confirming orders and maintaining a positive rapport with both guests and team members help ensure smooth operations and guest satisfaction.

What is the difference between In Room Dining Coordinator vs Room Service Attendant?

AspectIn Room Dining CoordinatorRoom Service Attendant
CredentialsHigh school diploma or equivalent; hospitality experienceHigh school diploma or equivalent; hospitality experience
Work EnvironmentOversees dining service, manages staff, coordinates ordersDelivers food to guests' rooms, interacts directly with guests
Job RoleSupervises in-room dining operations, ensures guest satisfactionProvides food and beverage service at guest rooms, maintains service standards

The In Room Dining Coordinator typically manages the overall in-room dining service, overseeing staff and ensuring smooth operations. In contrast, the Room Service Attendant directly interacts with guests by delivering food and beverages to their rooms. Both roles require hospitality experience and focus on guest satisfaction, but their responsibilities differ in scope and daily tasks.

What are the duties of an in room dining coordinator?

An in-room dining coordinator is responsible for managing guest orders, ensuring timely delivery, and coordinating with kitchen and service staff to provide a seamless dining experience. They often handle guest inquiries, resolve issues, and maintain communication between departments to ensure guest satisfaction.
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In Room Dining Coordinator jobs near you
Infographic showing various In Room Dining Coordinator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 23% Part Time, 1% Temporary, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Lead In Room Dining Coordinator

Cliff House Maine

Cape Neddick, ME • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Job Overview:
The In-Room Dining Lead/Coordinator is responsible to co-ordinate all service requirements addressed to IRD department, primarily responsible for taking guests orders from IRD or Tiller area via phone.
Also enters the food and beverage orders on to the Point of Sales systems like IG POS. He / she should also coordinate guest amenities and organizes guest order pick-ups on completion of meals in a timely manner. Additionally assisting the Tiller/IRD manager with achieving high scores on guest satisfaction surveys, recognizing repeat guests and following standard procedures. As well as assisting Tiller restaurant with calls for daily or holiday reservations in OpenTable.
Pay Range: $20 - $22 per hour
Benefits for the Room Attendant:
  • Health, Dental, Vision Insurance
  • Life and AD&D Insurance
  • Long-Term Disability Insurance
  • Voluntary Accident and Critical Illness Plans
  • Optional Supplemental Life Insurance
  • 401k match of 100% for 5%
  • Referral Bonuses
  • Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
  • Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year

Rate: $16/hr + Gratuities
Duties and Responsibilities:
  • Responsible for answering all telephone calls and prioritizing said calls.
  • Should have very good telephone etiquettes.
  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
  • Should have good knowledge of the In Room Dining menu's and ongoing promotions in other F&B outlet.
  • Should be able to provide recommendations and suggestions to guests upon request.
  • Be knowledgeable of all services, facilities and products offered by the hotel.
  • Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
  • Display excellent conversation skills and selling techniques at all times.
  • Pay attention to guest orders, and know the menu thoroughly.
  • Write down all information's clearly. Highlight special requests.
  • Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
  • Approximate delivery time is given to the guest according to this time evaluation system established by the Tiller/IRD Manager and the Sous Chef.
  • If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
  • Ensure correct posting in POS system for communication to the service and kitchen department.
  • Able to perform all duties and tasks per the tasks required at the outlet.
  • Assist the department to drive guest satisfaction by providing consistent guest experiences.
  • Coordinate with IRD Service with server.
  • Report positive and constructive guest feedback to the manager.
  • Promptly handle guest queries, complaints and all issues in a professional manner.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
  • Ensure proper handover is given to the next shift and also to the Tiller/IRD manager.
  • Report cleanliness and maintenance issues to the immediate supervisor
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Ensure proper appearance and grooming while on duty.
  • Perform any other assigned reasonable duties and responsibilities as assigned.

Prerequisites:
Ability to communicate with the guests and anticipate their needs.
Ability to smile and diffuse anger naturally.
Have an enthusiastic and positive personality.
Profound knowledge of customer service and of all beverage products and services.
Education:
Hotel Management diploma holder or similar qualification.
Qualifications:
  • Experience. Two years' previous experience providing customer service preferably in a similar setting with a working knowledge of food and beverage service. Must meet the legal age requirement to serve alcohol.
  • Flexible. Must be able to work varied shifts, including Weekday Evenings, weekends and holidays.
  • Friendly. Must be able to deliver a fun and friendly environment during each guest exchange.
  • Energetic. Must be able to work within an empowered and fast paced environment that services the bar and servers within the restaurant.
  • Knowledge. County Specific Food Handlers Certification, State specific alcohol certification and/or TIPs certification required.

A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
NEEDED ATTRIBUTES
Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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