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RxAdvance

Consumer Services Representative I

Tampa, FL

$14 - $18.25/hr

We invest in our employees at every stage of life. Success radiates across all levels of our ... The Consumer Services Representative I works in a high-volume call center environment. Job ...

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As of May 29, 2026, the average hourly pay for in consumer services in the United States is $12.02, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $12.02 per hour, depending on experience, location, and employer.
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Infographic showing various In Consumer Services job openings in the United States as of May 2026, with employment types broken down into 8% As Needed, 15% Full Time, 62% Part Time, and 15% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $25,000 per year, or $12 per hour.

Consumer Services Representative

Car Seats, Strollers, & Baby Essentials | Evenflo® Official Site

Charlotte, NC

$14.50 - $18.75/hr

Full-time

Posted 9 days ago

Job description

Your areas of responsibilities: 

  • Ensure a first-class customer service experience by handling the response to customer inquiries with care and attention to detail. 
  • Work with and engage with consumers across multiple channels (phone, email, social media, and Car seat installation instruction via Video Appointments). 
  • Provide answers consumer inquiries on the entire product portfolio and the brands under Goodbaby Intl. with expert care. 
  • Document information and order replacement parts/products to facilitate consumer inquires. 
  • Become a product knowledge expert through continuous learning by way of training sessions, reviewing instructions, etc. 
  • Direct inquiries and unresolved issues to the specialized department and collect the relevant. 

Your profile of qualification: 
 

  • Excellent typing, written, verbal and communication skills. Must be able to communicate with consumers on phone, email, and video services in English, French proficiency is an added bonus
  • Friendly, enthusiastic attitude, positive team player, punctual, open to constructive feedback and taking direction. 
  • Ability to demonstrate a high degree of courtesy, empathy and professionalism while resolving customer issues. 
  • Must be able to communicate with consumers on phone, email, and video services in English
  • High school diploma or equivalent; related experience and/or training. 
  • Previous Customer service experience or call center experience is a plus. 
  • Prior experience working with social media or Community Management is a plus. 
  • Prior experience with Salesforce Service Cloud or SAP is a plus. 
  • Must be able to sit and/or stand for extended periods of time. 
  • Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day 

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