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Import Representative Jobs (NOW HIRING)

DHL

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Import Location: Edison, NJ Job Purpose: As a Customer Service Rep - Import at Hillebrand Gori, you will play a role in providing exceptional support to customers by handling ...

DHL

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Import Location: Edison, NJ Job Purpose: As a Customer Service Rep - Import at Hillebrand Gori, you will play a role in providing exceptional support to customers by handling ...

Dachser USA

Air Import Specialist

Elk Grove Village, IL · On-site

The Air Import Specialist is responsible for coordinating all aspects of air import shipments ... These physical demands are representative of the physical requirements necessary for an employee to ...

Hillebrand Gori USA LLC

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Import Location: Edison, NJ Job Purpose: As a Customer Service Rep - Import at Hillebrand Gori, you will play a role in providing exceptional support to customers by handling ...

ABB

Import/Export Specialist

Fort Smith, AR

The Import/Export Specialist ensures that the local businesses conduct all activities in line with ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...

Hillebrand Gori USA LLC

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Import Location: Edison, NJ Job Purpose: As a Customer Service Rep - Import at Hillebrand Gori, you will play a role in providing exceptional support to customers by handling ...

DHL Global Forwarding

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Import Location: Edison, NJ Job Purpose: As a Customer Service Rep - Import at Hillebrand Gori, you will play a role in providing exceptional support to customers by handling ...

GEODIS

Air Import Agent

Edison, NJ · On-site

$26.71/hr

AIR IMPORT REPRESENTATIVE Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com ! GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement ...

ABB

Import/Export Specialist

Fort Smith, AR · On-site

The Import/Export Specialist ensures that the local businesses conduct all activities in line with ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...

ABB

Import/Export Specialist

Memphis, TN

The Import/Export Specialist ensures that the local businesses conduct all activities in line with ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...

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Import Representative information

See salary details

$24.5K

$44.2K

$77K

How much do import representative jobs pay per year?

As of Jun 5, 2026, the average yearly pay for import representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Import Representatives when managing international shipments?

Import Representatives often encounter challenges such as navigating complex customs regulations, handling unexpected shipping delays, and coordinating with multiple international vendors. Staying updated on changing import laws and documentation requirements is crucial to avoid costly mistakes or shipment holds. Effective communication and problem-solving skills are essential, as the role frequently requires quick responses to issues that can arise at any point in the supply chain.

What is the difference between Import Representative vs Export Coordinator?

AspectImport RepresentativeExport Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require import/export certificationsSimilar credentials; certifications like FMC or export compliance training are common
Work EnvironmentOffice-based, interacting with customs, freight forwarders, and clientsOffice-based, coordinating shipments with international partners and customs
Employer & Industry UsageLogistics, shipping, import/export companiesLogistics, shipping, international trade firms
Search & Comparison IntentPeople comparing import roles with export rolesPeople interested in export roles similar to import positions

While both roles involve international trade and require knowledge of customs procedures, the Import Representative focuses on managing incoming shipments and compliance, whereas the Export Coordinator handles outgoing shipments and export documentation. Both positions often require similar certifications and work environments, but their primary responsibilities differ based on the direction of trade.

What are the key skills and qualifications needed to thrive as an Import Representative, and why are they important?

To thrive as an Import Representative, you need a solid understanding of international trade regulations, customs procedures, and logistics, typically supported by relevant coursework or experience in supply chain management. Familiarity with import/export software, ERP systems, and compliance documentation is often necessary. Strong attention to detail, problem-solving abilities, and effective communication skills help you navigate complex regulations and coordinate with stakeholders. These skills are crucial to ensure timely, compliant, and cost-effective movement of goods across borders.

What does an Import Representative do?

An Import Representative is responsible for managing and coordinating the process of bringing goods and products into a country. Their duties typically include handling documentation, ensuring compliance with customs regulations, liaising with freight forwarders and suppliers, and resolving any issues related to shipments. They play a crucial role in ensuring that imported goods arrive on time and meet all legal and quality requirements. This position often requires strong organizational skills, attention to detail, and knowledge of international trade laws.
More about Import Representative jobs
What job categories do people searching Import Representative jobs look for? The top searched job categories for Import Representative jobs are:
Import Representative jobs near you
Infographic showing various Import Representative job openings in the United States as of May 2026, with employment types broken down into 13% As Needed, 79% Full Time, 4% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.
CSR - Import

CSR - Import

DHL

Edison, NJ • Hybrid

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 312 frontline employees who took The Breakroom Quiz

33rd of 61 rated delivery companies

Job description

Job Title: Customer Service Rep - Import Location: Edison, NJ Job Purpose: As a Customer Service Rep - Import at Hillebrand Gori, you will play a role in providing exceptional support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. You will work closely with internal teams (operations, sales, and procurement) and external partners (customers) across phone, email, and digital channels, representing the company with professionalism, empathy, and efficiency. You will also support the development and administration of Ocean Freight (OFR) Operations / Customer Service (Ops/CS) plans and processes to ensure the efficient flow of goods and information throughout the customer's global supply chain via ocean transportation, maximizing both service quality and profitability. If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers. Key Responsibilities:
  • Resolve product or service issues by clarifying the customer's concern, determining the root cause, selecting and explaining the best solution, and following up to ensure resolution.
  • Process orders and requests accurately and efficiently.
  • Provide product and service information and guide customers through available options.
  • Follow communication procedures and guidelines to deliver consistent service quality.
  • Upsell local services to optimize gross profit.
  • Contribute to team goals by achieving individual performance metrics such as response and data entry time, customer satisfaction, and meeting gross profit targets.
  • Support administration of OFR Ops/CS plans and processes to provide ocean freight forwarding for internal and external customers
  • Respond to queries, gather information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
  • Collate, record information, and handle day-to-day shipment documentation for freight forwarding
  • Identify and resolve recurring issues, and suggest modifications to OFR Ops/CS work methods focusing on increasing effectiveness and efficiency
  • May provide functional guidance, advice or training to less experienced positions.
  • Manage transport orders in collaboration with export offices and agents
  • Prepare, control, and distribute all required Import documents
  • Identify performance issues of internal / external stakeholders and propose solutions to improve performance
Qualifications :
  • Minimum of 2 years of experience in import / freight forwarding
  • Bachelor's degree or equivalent experience/qualification
  • Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
  • Strong analytical and problem-solving skills, with a strategic mindset
  • Proficiency in MS Office applications, particularly PowerPoint and Excel
Personal attributes:
  • Empathetic and patient
  • Positive, professional attitude
  • Team-oriented
  • Adaptable and quick to learn
  • Comfortable in a fast-paced environment
You'll be rewarded in many ways, such as:
  • Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
  • Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
  • Enjoy a hybrid work environment
Pay range : $50,000-65,000 total compensation, based on experience. To learn more about Hillebrand Gori, please click HERE .

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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