Implementations Manager Jobs in Issaquah, WA (NOW HIRING)

Description

Medbridge is hiring an Implementation Project Manager II to own client implementations across our Care solutions, including RTM, HEP, Pathways, and EMR integrations. This role is at the forefront of digital health innovation, playing a meaningful part in how leading healthcare organizations adopt Medbridge\'s unified OneCare patient care platform and build durable clinical workflows around it.

We hire in the following states: AZ, CO, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

The clients you\'ll work with are navigating real operational complexity: new billing workflows, clinician behavior change, and EMR transitions often happening at the same time. They need a partner who can hold the project, manage the stakeholders, and translate clinical and technical requirements into a plan that actually works. You\'ll be their primary point of contact from kickoff through go-live, and your work will directly shape the long-term value they get from the platform. 

This role sits at the intersection of project management, clinical operations, and cross-functional coordination. You\'ll partner with Product, Engineering, Account Management, and internal clinical SMEs, contributing your implementation experience to how the team continues to improve its processes over time and reports to Director of Implementation.

Responsibilities

• Lead planning, scheduling, and execution of client implementations across RTM, HEP, Pathways, and EMR integrations, managing a concurrent portfolio of clients at varying project stages
• Serve as the primary point of contact for client stakeholders, building trust, managing expectations, and ensuring continuity across the implementation lifecycle
• Develop and track project plans; identify and surface risks early, with clear escalation judgment
• Coordinate cross-functional work with Product, Engineering, and Customer Success, advocating for client needs and translating feedback back to clients
• Conduct training sessions with clinicians and admins tailored to their workflows, clinical context, and product mix
• Support change management planning to drive clinician buy-in and sustain long-term adoption
• Maintain detailed documentation of client requirements, decisions, and project status in CRM and project management tools
• Identify and document expansion and growth opportunities during implementation, building a clear picture for Account Management to carry forward after go-live
• Act as a liaison to internal teams by surfacing client insights and contributing to process improvement

Required Qualifications

• 3-5 years managing the full lifecycle of client-facing healthcare SaaS implementations, with the ability to quickly take ownership of client-facing work streams and ensure continuity and high-quality delivery
• 1-2 years of experience with EMR or EHR integrations, either in a vendor or consulting role supporting the implementation, or on the client side managing an EMR transition
• Strong project management skills, including risk identification, scope management, and task coordination during complex, multi-stakeholder rollouts
• Comfort operating independently with sound judgment on escalation and prioritization
• Strong written and verbal communication across both clinical and administrative audiences
• Experience training clinicians or clinical staff on software or workflow changes in a healthcare setting

Preferred

• Familiarity with RTM (remote therapeutic monitoring), telehealth, rehab, MSK, or PT/OT clinical workflows, or experience in a healthtech segment with meaningful clinical workflow complexity.
• Familiarity with healthcare billing workflows, payer enrollment, or billing-adjacent software implementations
• Experience using tools like Salesforce (or similar CRM), Jira, Pendo, Tableau and project management platforms

Our Values:

Excellence: A job worth doing is a job worth doing RIGHT.

• We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
• We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
• We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
• We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
• We understand the value of time, and we give our best effort everyday because we have a day in which to give it.

Fortitude: Our goals are big. Our dedication is bigger.

• We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
• We are courageous as we venture into the unknown.
• We persevere in the face of difficulties.
• We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
• We take ownership of our mistakes and of our successes, and we learn from both.

Service: We work for something more important than ourselves.

• We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
• We take a multi-disciplinary, data-oriented approach to solving problems.
• We lead with confidence and humility, embracing a servant-leadership mindset as we support and challenge one another to reach our shared goals.
• We know that if we do great work, we help people live healthier lives.

Salary Range: $90K- $110K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate\'s skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we\'d love to work alongside you at Medbridge.

Take the Next Step

If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly. 

Please note: Due to reports of phishing, we\'re requesting that all Medbridge applicants apply through our official careers page at https://www.medbridge.com/careers. All official communication from Medbridge will come from email addresses ending with @medbridge.com.