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Implementations Manager Jobs in Graham, NC (NOW HIRING)

Baxter

Implementation Specialist

Raleigh, NC · On-site

$68K - $93K/yr

Complete other tasks as assigned by Clinical Implementation Manager What You'll Bring * High school diploma or equivalent. Bachelor's degree in education, Business, Information Technology, Healthcare ...

BuildOps

Project Manager

Raleigh, NC

Role Overview BuildOps is hiring an experienced Implementation Project Manager to own end-to-end delivery of our most complex customer implementations. You will own the plan, the timeline, the ...

BuildOps

Project Manager

Raleigh, NC · On-site

Role Overview BuildOps is hiring an experienced Implementation Project Manager to own end-to-end delivery of our most complex customer implementations. You will own the plan, the timeline, the ...

Infojini Inc

Project Manager

Raleigh, NC · Remote

Serve as a liaison, implementation manager and advisor between SHP and SAS on a large SAS program focused on developing a robust data warehouse, reporting and advanced analytics capabilities. Through ...

Q2

Sr. Implementation Engineer

Cary, NC · Hybrid

Q2 is seeking a Senior Implementation Engineer to join our Risk & Fraud Management Service Delivery team, responsible for delivering complex financial institution transformation initiatives ...

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Implementations Manager information

See Graham, NC salary details

$31.3K

$83.2K

$135K

How much do implementations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for implementations manager in Graham, NC is $83,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $97,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an Implementations Manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What are Implementations Managers?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an Implementations Manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What job categories do people searching Implementations Manager jobs in Graham, NC look for? The top searched job categories for Implementations Manager jobs in Graham, NC are:
What cities near Graham, NC are hiring for Implementations Manager jobs? Cities near Graham, NC with the most Implementations Manager job openings:
Implementations Manager jobs near you

Manager of Customer Implementations

Studycast

Raleigh, NC • On-site

Full-time

Posted 2 days ago

Job description

Studycast
Studycast, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care.
Studycast seamlessly integrates the entire imaging workflow - from EMR to exam, to report, and back to EMR - within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology
About the role
The Customer Implementation Manager is responsible for leading the implementation experience for all customer implementations. This role oversees the implementation and technical configuration teams ensuring consistent, high-quality delivery that drives rapid customer adoption and optimal time-to-value.
The Customer Implementation Manager is accountable for execution against key operational metrics, including new revenue turn-up velocity, customer time-to-live and time-to-value, customer satisfaction, and team efficiency. This leader will drive continuous process improvement, automation, and scalability across the implementation lifecycle to support increasing customer volume while maintaining service quality.
Success in this role is measured by the ability to deliver predictable, efficient implementations, achieve CSAT targets, and accelerate customer activation and revenue realization.
What You'll Do
Key Responsibilities (Duties are illustrative and not inclusive and may vary.)
Team Leadership & Execution
  • Lead, coach, and develop a team of implementation specialists and technical professionals, fostering a high-performance, accountable culture.
  • Establish clear roles, responsibilities, and capacity models across implementation functions.
  • Actively drive team performance to achieve (or exceed) defined KPIs and provide ongoing feedback, coaching, and performance management.
  • Ensure consistent execution of onboarding processes, from project kickoff through go-live and transition to Customer Success.
  • Build and foster a team culture that encourages and rewards driving increased momentum, creative problem solving and an overall bias towards action.

Implementation Delivery & Operational Excellence
  • Own the end-to-end implementation lifecycle, ensuring projects are delivered on time, within scope, and with high quality.
  • Drive achievement of team goals, including:
    • Target new revenue activation.
    • Target % of implementations completed within 30 days.
    • Target % of implementations achieving target CSAT.
  • Implement standardized project management methodologies, tools, and reporting (e.g., Smartsheets, Asana or equivalent).
  • Ensure accurate forecasting of go-live dates to support revenue recognition and financial planning.

Process Improvement & Automation
  • Identify bottlenecks and inefficiencies across the customer onboarding lifecycle and implement scalable solutions.
  • Lead initiatives to reduce time-to-value through process optimization, automation, and improved customer engagement models.
  • Partner with Product and Engineering to influence feature development that improves onboarding efficiency and customer experience.
  • Continuously refine onboarding playbooks, delivery methods, and customer engagement strategies.

Customer Experience & Outcomes
  • Ensure consistent, high-quality customer onboarding experience aligned with customer expectations and business outcomes.
  • Monitor customer feedback and CSAT data to identify trends and implement corrective actions.
  • Act as an escalation point for customer escalations and complex or at-risk implementations.
  • Ensure customers are fully enabled and prepared for go-live, including completion of training, workflow validation, and system readiness.

Cross-Functional Collaboration
  • Partner with Sales to ensure smooth handoff and alignment of customer expectations and scope.
  • Collaborate with Customer Success to ensure a seamless transition post-go-live and alignment of adoption goals.
  • Work closely with Support and Engineering to resolve implementation-related issues and improve product usability.
  • Provide regular reporting and insights to leadership on implementation performance, risks, and opportunities.

Reporting & Analytics
  • Track and report on key implementation metrics, including cycle time, CSAT, resource utilization, and forecast accuracy.
  • Use data-driven insights to inform staff, process improvements, and strategic decisions.
  • Maintain visibility into project health, risks, and delivery timelines across the portfolio.

Qualifications
Education and Experience
  • Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field required.
  • 3-5+ years of experience managing Implementation, Onboarding, or Professional Services teams within a SaaS or technical services B2B environment.
  • 3-5+ years of hands-on progressive experience in an Implementation/Onboarding role within a SaaS B2B environment.
  • Experience in healthcare technology is strongly preferred.
  • Proven track record of delivering SaaS B2B implementations at scale while improving efficiency and customer satisfaction.
  • Experience with project management tools (e.g., Smartsheets, Monday, Asana), CRM platforms (e.g., Salesforce, HubSpot), and customer engagement tools.
  • Strong analytical and problem-solving skills with a data-driven approach to decision-making.
  • Demonstrated ability to lead process improvement and automation initiatives.

Success Metrics
  • New Revenue Turn-up: Customer implementation revenue vs. target.
  • Speed to Value: % of implementations completed within target interval.
  • Implementation CSAT: % of implementations achieve CSAT ≥ x%.
  • Forecast Accuracy: Accurate and reliable go-live forecasting.
  • Operational Efficiency: Measurable reduction in implementation cycle time and resource waste.
  • Scalability: Ability to support increased implementation volume without degradation in quality.

Core Competencies
  • Operational leadership and team development
  • Process design and continuous improvement
  • Data-driven decision making
  • Customer-centric mindset
  • Cross-functional collaboration
  • Change management and adaptability

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