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Implementations Manager Jobs in Framingham, MA (NOW HIRING)

GCX Corporation

Implementation Project Manager

Franklin, MA · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Bachelor's degree or equivalent combination of education and relevant technical experience. * 3+ years of experience managing customer-facing projects, healthcare technology implementations ...

3E

Director, Customer Implementations

Boston, MA · Remote

$150K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Establish stronger risk management practices to identify project health concerns, customer ... Capture insights from implementations and post-sale project work to support renewals, expansion ...

Doxel

Implementation Operations Specialist

Boston, MA · Remote

$75K - $85K/yr

Experience supporting SaaS implementations or customer onboarding * Familiarity with project coordination, CRM, or customer success tooling * Experience with Planhat or other similar CSPs ​​Pay ...

Linus Health

Project Manager, Connected Care

Boston, MA · Remote

$125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The ideal candidate has experience managing complex customer implementations within digital health or life sciences environments, excels in cross-functional coordination, and is comfortable ...

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Implementations Manager information

See Framingham, MA salary details

$40.1K

$106.5K

$172.8K

How much do implementations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for implementations manager in Framingham, MA is $106,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,700.00 and $124,500.00 per year, depending on experience, location, and employer.

What is an implementations manager?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an implementations manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What are some common challenges faced by an implementations manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What are popular job titles related to Implementations Manager jobs in Framingham, MA?

For Implementations Manager jobs in Framingham, MA, the most frequently searched job titles are:

What job categories do people searching Implementations Manager jobs in Framingham, MA look for?

The top searched job categories for Implementations Manager jobs in Framingham, MA are:

What cities near Framingham, MA are hiring for Implementations Manager jobs?

Cities near Framingham, MA with the most Implementations Manager job openings:

Implementations Manager jobs near you
Infographic showing various Implementations Manager job openings in Framingham, MA as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $106,481 per year, or $51.2 per hour.

Program Manager I - Idea to Implementation (Hybrid)

M&T Bank

Boston, MA • On-site

Full-time

Posted 11 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

80th of 171 rated banks

Job description

Overview:

Aspartof the Customer Experience and The Way We Work Enablement(CXTW3E)organization within Enterprise Platforms,theProgram Manager Iownsthe Idea to Implementation (I2I) readiness frameworkas both a product manager and an engagement manager.

The I2I frameworkenables teams toinvest in readiness early, so theyavoid costly mistakes, build stakeholder trust, and set the stage for smooth execution.It alsoprovides a shared structure for collaboration across the enterprise-with clear purpose, expected outcomes, and the right partners to guide progress- all withThe Way We Workmindsets and behaviorsembedded.

The Program Manager manages the I2I product- mandatory for all opportunities in the SIC pipeline -including ensuring effective alignment with SDLC and TSP processes. They manage assigned staff (on a direct and indirect basis)delivering I2I support to internal clients, manage stakeholders,andmaintainthe product measurement strategy.

Work Model & Office Locations:

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank's regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

  • 345 Main Street, Buffalo, NY

  • 115 Federal Street, Boston, MA

  • 1 Light Street, Baltimore, MD

  • 1350 I Street NW, Washington, DC

  • 1100 North Market Street, Wilmington, DE

  • 277 Park Avenue, New York, NY

  • 850 Main Street, Bridgeport, CT

  • 77 Pine Street, Burlington, VT

Primary Responsibilities:

  • LeadI2I product management

  • Define and communicate a clear product visionand strategyaligned to business objectives

  • Maintain and continuously refine theproduct roadmap, balancingcustomer needs, business priorities, risk, and technical considerations

  • Understandcustomer needs through research, feedback, data, and operational insights

  • Ensure solutions create measurable value for customers and the businesswith a focus on continuous improvement

  • Drive product delivery through vendor management and partner engagement

  • Design andmaintainmeasurement strategy, monitoring adoption,utilization, customer satisfaction, and value realization

  • Lead stakeholder engagement including senior leaders, business partners, and delivery teams communicating tradeoffs, risks, and progress effectively

  • Define and enforce standards, processes, and ways of working that improve consistency and quality

  • Drive adoption through change management, enablement, measurement, and influence

  • Lead I2I customer management and enterprise delivery

  • Build andmaintaincustomer forecast

  • Scopeengagementsusingaconsultative approach

  • Align supporting resources, ensuringfamiliarity with scope and projectobjectivesandestablishingclear roles and responsibilities.Monitorprogress andperformance.Resolve blockers.

  • Measureengagementperformanceand customer satisfactionutilizingappropriate toolsand techniques

  • Addressengagementissues byidentifyingand selecting a course of actionconsideringprogram constraints andobjectivesto enable continued program success

  • Implement approved actions and workaroundsrequiredto mitigate risks

  • Improveengagementperformance by building team cohesiveness, leading, mentoring,trainingand motivating tofacilitatecooperation.

  • Understand and adhere to the Company's risk and regulatory standards,policiesand controlsin accordance withthe Company's Risk Appetite. Design, implement,maintainand enhance internal controls to mitigate risk on an ongoing basis.Identifyrisk-related issues needing escalation to management.

  • Promote an environment that supports belonging and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, includingtimelyimplementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

  • Exerciseusualauthority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performancemanagementand terminations.

Supervisory/ Managerial Responsibilities:

Vendor team

Education and Experience Required:

  • Bachelor's degree and a minimum of 8 years' proven project management experience,

  • OR in lieu of a degree,

  • A combined minimum of 12 years' higher education and/or work experience, including a minimum of 8 years' proven project management experience.

  • Computer and softwareproficiency.

  • Strong knowledge ofproductmanagementmethodology.

  • Strong verbal and written communication skills, particularly an ability to negotiate,influenceand gain consensus.

  • Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.

  • Excellent problem-solving skills.

  • Ability to work individually as well as a member of a team.

  • Self-motivated, results-drivenand well-organized individual.

  • Ability to handle multiple tasks and work under time constraints in support of various assignments.

  • Ability to function professionally at manydifferent levels(clients,leadership,and peers).

  • Strong interpersonal skillsnecessaryfor business partner relationships within and outside the organization.

  • Ability to build mutual trust and encourage respect; open to diverse points of view.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilmington, Delaware, United States of America

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