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Implementations Manager Jobs in Hopkinton, MA (NOW HIRING)

Bonfirevc

Implementation Manager

Boston, MA · On-site

$75K - $85K/yr

What You'll Do * Assist with new customer implementations, ensuring timely, successful software ... Experience managing multiple implementations or client projects simultaneously * Ability to build ...

Arcadia

Implementation Manager

Boston, MA

Running product implementations, developing project plan and coordinating kickoff, product ... Managing tasks on a day-to-day basis and reports status * Escalating and leading resolution of ...

Arcadia

Implementation Manager

Boston, MA · On-site

$100K - $135K/yr

Running product implementations, developing project plan and coordinating kickoff, product ... Managing tasks on a day-to-day basis and reports status * Escalating and leading resolution of ...

Atominvest

Implementation Manager

Boston, MA · On-site

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing ... Proactively manage risks and customer health * Partner with Product to manage change and ...

Point32health

Implementation Manager

Canton, MA

... post-sales implementations. To succeed in the role, the incumbent must leverage strong ... Develops and manages completion of client specific implementation timeline/checklist. Coordinates ...

Point32Health

Implementation Manager

Canton, MA · On-site

... post-sales implementations. To succeed in the role, the incumbent must leverage strong ... Develops and manages completion of client specific implementation timeline/checklist. Coordinates ...

Atominvest

Implementation Manager

Boston, MA · Remote

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing ... Proactively manage risks and customer health * Partner with Product to manage change and ...

PatientPoint

Implementation Manager

Boston, MA

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

Benchling

Implementation Manager

Boston, MA · On-site

$92K - $136K/yr

ROLE OVERVIEW Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from ...

Benchling

Implementation Manager

Boston, MA · On-site

ROLE OVERVIEW Benchling is building a world‑class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from ...

Nedap NV

Implementation Manager

Burlington, MA · On-site +1

As an Implementation Manager you will play a key role in implementing some of the world's most iconic retail brands, ensuring a successful start during the most impactful first months of a pilot or ...

Nedap NV

Implementation Manager

Burlington, MA · On-site

$115K - $135K/yr

As an Implementation Manager you will play a key role in implementing some of the world's most iconic retail brands, ensuring a successful start during the most impactful first months of a pilot or ...

PatientPoint

Implementation Manager

Boston, MA · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

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Implementations Manager information

See Hopkinton, MA salary details

$42.9K

$113.7K

$184.6K

How much do implementations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for implementations manager in Hopkinton, MA is $113,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $132,900.00 per year, depending on experience, location, and employer.

What is an implementations manager?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an implementations manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What are some common challenges faced by an implementations manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What job categories do people searching Implementations Manager jobs in Hopkinton, MA look for?

The top searched job categories for Implementations Manager jobs in Hopkinton, MA are:

What cities near Hopkinton, MA are hiring for Implementations Manager jobs?

Cities near Hopkinton, MA with the most Implementations Manager job openings:

Implementations Manager jobs near you
Infographic showing various Implementations Manager job openings in Hopkinton, MA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $113,738 per year, or $54.7 per hour.

Implementation Manager (US)

Boston, MA • On-site

parcelLab
IT Services • 51 - 200 employees
Learn more about parcelLabexternal

Full-time

Posted 19 days ago

Job description

parcelLab, the leading Operations Experience Management platform, is growing in the US! We are looking for a full-time Implementation Manager based remotely within the Eastern or Central Time Zones to join our global Customer Implementation team.
The Implementation Team is parcelLab's powerhouse, playing a vital role in making sure our clients start using parcelLab as quickly and efficiently as possible. Successful implementation is the foundation of long-lasting customer relationships. As a member of the team, you will work with some of our key clients and collaborate across internal departments to ensure complete success.
What You Can Expect
  • Technical Ownership: You'll be the technical owner of the customer's onboarding experience, guiding them to up level their Post-Purchase Operations Experience. You will work with leading brands across various industries in North America.
  • Collaboration: Working alongside Customer Success and Solution Consulting, you'll align on commercial goals and onboarding scope.
  • Discovery & Setup: Gather a deep understanding of customer goals, e-commerce setups, customer service operations, and logistics/fulfillment structures. You'll define how data is transferred and guide customers on best-practice data ingestion.
  • Configuration & AI Integration: Configure our solution to fit defined outcomes. You will define rules using parcelLab's infinitely flexible trigger engine, advise on communication flows, review/adapt templates to high standards, and enable customers on built-in AI tools.
  • Troubleshooting & Technical Triage: Occasionally perform light technical triage. You will jump into Graylog to search error logs, navigate GitHub to reference code or track issues, and reference API documentation to understand how our services communicate.
  • Advocacy & Product Growth: Proactively recommend best practices and identify product improvements, communicating technical business value effectively to our Product and Engineering teams.
What You Need to Succeed
  • 3-5 years of experience in Implementation, Onboarding, or Technical Project Management specifically within SaaS businesses.
  • Outstanding project, stakeholder, and expectation management skills.
  • AI- and tech-savvy, with a strong interest in learning new technical skills.
  • Log & Technical Literacy: Familiarity with log management tools (such as Graylog, Kibana, or Splunk) to search, filter, and interpret system/application logs during basic troubleshooting. Comfort navigating GitHub and reading API documentation.
  • Basic understanding of a scripting language (like JavaScript, Python, or Bash) and ideally HTML. (Note: Our Customer Engineering team is always there to support the heavy technical lifting!)
  • Understanding of how e-commerce and last-mile logistics work (or a strong eagerness to master it quickly).
  • Data-driven mindset in supporting customer decisions and tracking your own impact.
Perks & Benefits
  • Plenty of room for your own ideas-space to try, fail, and learn!
  • Comprehensive 30-60-90 day onboarding plan from day one.
  • Fully remote flexibility within the US (Eastern or Central Time Zones), with a co-working space budget if you prefer working outside a home office.
  • Home office set-up budget to get kitted out with a desk, chair, and accessories, alongside the latest MacBook or PC.
  • Career development opportunities, access to LinkedIn Learning, and training budgets.
  • ♀ Free meditation, mindfulness, and coaching sessions via our mental wellbeing platform.
  • Be part of a motivated, diverse, and international team.
About parcelLab
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Farfetch, and Nespresso.
  • Monitor over 6 million shipments per day.
  • Actively manage operations experiences in 153 countries worldwide.
  • Send around 13 million proactive, personalized, event-driven emails daily.

parcelLab is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status, or other lived experience.
Department Customer Success Role Implementations Manager USA Locations US hub & remote

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