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Implementation Specialist Jobs in Decatur, GA (NOW HIRING)

Incident IQ

Implementation Specialist

Atlanta, GA

The Implementation Specialist is the subject matter expert who works directly with our K-12 School District clients to understand detailed client needs in order to deliver a tailored Incident IQ ...

Sbdinc

Implementation Specialist

Marietta, GA

Implementation Specialist - Onsite Marietta, GA - 75% Travel required Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and ...

Sbdinc

Implementation Specialist

Atlanta, GA

Implementation Specialist - Onsite Marietta, GA - 75% Travel required Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and ...

Medlytix

Implementation Specialist

Roswell, GA · Remote

Medlytix is seeking a highly organized and proactive Client Implementation Specialist to support our Client Success Engineering team. This role will play a critical part in managing client onboarding ...

Medlytix

Implementation Specialist

Roswell, GA · On-site

Medlytix is seeking a highly organized and proactive Client Implementation Specialist to support our Client Success Engineering team. This role will play a critical part in managing client onboarding ...

Medlytix

Implementation Specialist

Roswell, GA · On-site +1

Medlytix is seeking a highly organized and proactive Client Implementation Specialist to support our Client Success Engineering team. This role will play a critical part in managing client onboarding ...

US Bank

Implementation Specialist

Atlanta, GA · Hybrid

Implementation Specialists are responsible for onboarding new customers onto TravelBank's solution. Responsibilities include: consultation to determine the best configurations for the client ...

Meridian

Implementation Specialist II

Atlanta, GA · On-site

Join Futura Systems , a Meridian Cooperative company as an Implementation Specialist II and help deliver innovative software solutions that power utility organizations across the country. In this ...

Deluxe

Implementation Specialist I

Atlanta, GA · Hybrid

$55K - $65K/yr

Prepare implementation status reports for project managers, clients, and as required, internal management. * Implement up to five small projects (each 100 hours or less) simultaneously. Assist on ...

Deluxe Corporation

Implementation Specialist I

Atlanta, GA · On-site

$55K - $65K/yr

Prepare implementation status reports for project managers, clients, and as required, internal management. * Implement up to five small projects (each 100 hours or less) simultaneously. Assist on ...

Deluxe Corporation

Implementation Specialist I

Atlanta, GA · On-site

$55K - $65K/yr

Prepare implementation status reports for project managers, clients, and as required, internal management. * Implement up to five small projects (each 100 hours or less) simultaneously. Assist on ...

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Implementation Specialist information

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$13

$33

$70

How much do implementation specialist jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for implementation specialist in Decatur, GA is $33.28, according to ZipRecruiter salary data. Most workers in this role earn between $24.66 and $34.04 per hour, depending on experience, location, and employer.

What Does an Implementation Specialist Do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

What are the key skills and qualifications needed to thrive as an Implementation Specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

How does an Implementation Specialist typically interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

More about Implementation Specialist jobs
What are the most commonly searched types of Implementation Specialist jobs in Decatur, GA? The most popular types of Implementation Specialist jobs in Decatur, GA are:
What are popular job titles related to Implementation Specialist jobs in Decatur, GA? For Implementation Specialist jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Implementation Specialist jobs in Decatur, GA look for? The top searched job categories for Implementation Specialist jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Implementation Specialist jobs? Cities near Decatur, GA with the most Implementation Specialist job openings:
Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $69,225 per year, or $33.3 per hour.
Implementation Specialist

Implementation Specialist

Incident IQ

Atlanta, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Implementation Specialist Overview:

The Implementation Specialist is the subject matter expert who works directly with our K-12 School District clients to understand detailed client needs in order to deliver a tailored Incident IQ Platform solution while managing expectations, timelines, and resources. The Implementation Specialist coordinates communications and activities between internal teams and clients and is critical to the overall success of every project. No two projects are the same, allowing for creative solutions that satisfy each client.

This position is responsible for executing and overseeing the project management activities related to the implementation of cloud software and services for new clients and providing ongoing support.

We look for excellent communication, time management, and organization skills with the ability to juggle multiple personalities and projects. You must have a strong technical aptitude and a good understanding of hardware, software, mobile and networking technologies and a passion for customer satisfaction.

Implementation Specialist Responsibilities:

  • Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale to go-live
  • Serve as a primary point of contact between clients and the support team during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated issues.
  • Communicate directly with the client to manage expectations, scope changes, and monitor client contributions to the project
  • Maintain documentation and record project status updates using internal tools to track progress against milestones and identify any items holding up further implementation.
  • Provide assistance with implementation tasks including installation, configuration to meet client preferences, training, and support for the initial implementation period
  • Manage multiple/simultaneous implementation projects
  • Recognize opportunities for process improvement and provide input for proper implementation
  • May participate in special projects or other duties as assigned

Implementation Specialist Requirements:

  • Bachelor's Degree or global equivalent in a related discipline.
  • 1 to 3 years of related professional customer experience; prefer SaaS Customer Success
  • Basic planning/organizational skills and techniques
  • Basic analysis and problem solving skills
  • Excellent verbal and written communication skills including both inbound and outbound phone calls and general proficiency in business writing
  • Ability to communicate and develop relationships with all levels of the organization
  • Resourceful, flexible, adaptable and ability to work well with limited direction and oversight
  • Professional and confident presence with a consultative, customer-focused attitude
  • Strong sense of ownership and the ability to manage multiple independent projects simultaneously
  • Proven professional experience with both client/server and cloud based (SaaS) applications and services
  • Possess strong technical aptitude and experience working with enterprise-class business software solutions
  • Excellent computer skills including proficiency with Microsoft Office applications, SaaS applications, and webinar or conference/meeting applications.
  • Proven professional experience with project management, including scheduling of tasks and management of small to mid-sized projects

What makes Incident IQ different:

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone's opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer