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Implementation Manager Jobs in Towson, MD (NOW HIRING)

Welldoc, Inc.

Client Success Manager

Columbia, MD · On-site

Act as point of contact through the implementation process, managing the onboarding and implementation of assigned projects. * Work withCustomer Care to seamlessly handle account transition.

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Implementation Manager information

See Towson, MD salary details

$37.4K

$99.2K

$160.9K

How much do implementation manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for implementation manager in Towson, MD is $99,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $115,900.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
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Implementation Manager jobs near you

Change Management Lead -Salesforce Implementation

INSPYR Solutions

Baltimore, MD • On-site

Other

Re-posted 21 hours ago

Job description

Change Management Lead – Salesforce Implementation

Location: Baltimore, MD (Hybrid – 3 days onsite per week)
Job Type: Long-Term Contract

Position Overview

We are seeking an experienced Change Management Lead to drive the successful implementation and adoption of a large-scale Salesforce 311 modernization initiative. This role will lead organizational change efforts, partner with cross-functional stakeholders, and ensure a seamless transition to an enhanced customer service platform. The ideal candidate has a strong background in enterprise change management, stakeholder engagement, communications, training, and large-scale technology implementations.

Key Responsibilities
  • Lead the change management strategy for a large enterprise Salesforce implementation and modernization initiative.
  • Develop and execute organizational change management plans that drive user adoption and minimize business disruption.
  • Partner with business leaders, IT teams, and cross-functional stakeholders to ensure successful implementation and alignment across the organization.
  • Facilitate stakeholder meetings, workshops, and change readiness activities.
  • Create and execute communication plans, training strategies, and end-user support materials.
  • Develop user guides, process documentation, standard operating procedures, and training resources.
  • Monitor adoption metrics, training effectiveness, and overall organizational readiness, making adjustments as needed.
  • Identify risks to successful adoption and develop mitigation strategies.
  • Support business process improvements and help optimize system utilization following implementation.
  • Track project milestones, implementation progress, and adoption metrics, providing regular status updates to leadership.
  • Collaborate with project managers and technical teams throughout the implementation lifecycle.
Required Qualifications
  • Bachelor''s degree in Business Administration, Organizational Development, Organizational Leadership, Public Administration, Psychology, or a related field (or equivalent experience).
  • 5+ years of experience leading organizational change management initiatives for large enterprise technology implementations.
  • Experience supporting CRM, ERP, or enterprise application implementations, with Salesforce experience strongly preferred.
  • Demonstrated success leading enterprise-wide change management, communications, stakeholder engagement, and user adoption initiatives.
  • Experience developing and delivering training programs, communications, and organizational readiness plans.
  • Strong knowledge of change management methodologies such as Prosci ADKAR, Bridges Transition Model, or similar frameworks.
  • Experience working within Agile or traditional project management environments.
  • Excellent communication, facilitation, presentation, and stakeholder management skills.
  • Strong analytical, organizational, and problem-solving abilities.
Preferred Qualifications
  • Salesforce implementation or modernization experience.
  • Experience with Salesforce Service Cloud or Salesforce 311 solutions.
  • Prosci Change Management Certification (or equivalent).
  • PMP or other project management certification.
  • Experience developing eLearning or digital adoption content using tools such as WalkMe, Pendo, Whatfix, or Articulate.
  • Experience working within government, municipal, or other highly regulated environments.
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About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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