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Implementation Manager Jobs in Highland, IN (NOW HIRING)

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

About the Role As Senior Implementation Manager, you will own the client journey end-to-end - from contract signature through steady-state value realization. This is not a role where you hand off a ...

Asana

Senior Implementation Manager

Chicago, IL · On-site

AI Change Management. You guide customers through the unique hurdles of adopting AI during an implementation - helping teams see how AI changes their day-to-day work for the better. You manage user ...

Asana

Senior Implementation Manager

Chicago, IL · On-site

AI Change Management. You guide customers through the unique hurdles of adopting AI during an implementation - helping teams see how AI changes their day-to-day work for the better. You manage user ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

About the Role As Senior Implementation Manager, you will own the client journey end-to-end - from contract signature through steady-state value realization. This is not a role where you hand off a ...

Clearsulting

Kyriba Implementation Manager

Chicago, IL · On-site +1

... TMS implementation experience; CTP is a plus * At least 2 Kyriba certifications (other TMS experience considered) * Strong project management experience including workplan creation and updates ...

Engine

Implementation Manager, Engine X

Chicago, IL · On-site

As an Implementation Manager, Engine X, you'll own how quickly and deeply our charge card product takes hold across Engine's customer base. You'll work directly with customers to activate their ...

Asana

Senior Implementation Manager Chicago

Chicago, IL · On-site

AI Change Management. You guide customers through the unique hurdles of adopting AI during an implementation - helping teams see how AI changes their day-to-day work for the better. You manage user ...

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All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Highland, IN

Implementation Manager information

See Highland, IN salary details

$36K

$95.5K

$155K

How much do implementation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for implementation manager in Highland, IN is $95,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,700.00 and $111,700.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
More about Implementation Manager jobs

What cities near Highland, IN are hiring for Implementation Manager jobs?

Cities near Highland, IN with the most Implementation Manager job openings:

Implementation Manager jobs near you

Implementation Manager (Distribution)

Chicago, IL • On-site

Augment
See more jobs at Augmentexternal

Other

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

About Us

Logistics is broken. Let’s fix it.

We are a team of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world: the supply chain. Our mission is to streamline B2B distribution, freight brokerage, carrier management, and 3PL operations through automation, freeing teams to focus on high-value strategic work.
We are looking for implementation experts with deep expertise in B2B distribution, freight, logistics, and technology implementation to help scale our impact. If you're excited about managing a high-performing team and optimizing customer workflows with AI-driven solutions, we want to hear from you.

Overview

As an Implementation Manager at Augment, you will serve as both a leader and an individual contributor, directly owning end-to-end customer onboarding while simultaneously coaching and developing a team of Customer Success Representatives (CSRs). Your objective will be to manage workflow go-lives through meticulous project planning and technical implementation—driving adoption, improving product satisfaction, and collaborating directly with B2B distribution organizations (e.g., distributors, wholesalers, and manufacturers) to integrate AI-driven automation into their operational workflows.

What You’ll Do

  • Biased for action; be proactive about scoping, executing, and coordinating all implementation activities with external and internal stakeholders with minimal oversight. Translate the abstract workflow vision into executable tasks and drive a vigorous execution cadence.

  • Do what it takes; we meet our customers where they work. Leverage multiple tools and communication conduits to drive internal and external success for our customers.

  • Manage, mentor, and develop a team of CSRs to drive customer adoption and satisfaction.

  • Oversee customer go-live and hypercare processes, ensuring fast response times and effective issue resolution.

  • Optimize workflows for B2B distribution teams to ensure seamless AI integration across order-to-cash, customer service, inventory/availability, fulfillment coordination, and related operational processes.

  • Monitor client performance and engagement, proactively address adoption gaps, and identify opportunities to increase value realization.

  • Standardize training and best practices to help CSRs enhance customer onboarding and ongoing support.

  • Act as an escalation point for customer concerns, working cross-functionally with engineering and product teams to resolve challenges and unblock delivery.

  • Analyze customer data and feedback to improve AI-driven automation and identify process improvement opportunities across implementation and ongoing success motions.

  • Collaborate with the Customer Success Leader (CSL) to align execution strategies and ensure smooth communication across teams.

Experience

  • Ability to roll up your sleeves and personally handle customer interactions—this is not just a leadership role, it’s a doer role.

  • Ideally located in the Chicago area, and are willing to work in a hybrid capacity?

  • 5+ years of experience in B2B distribution/supply chain software implementation, client delivery, and solution architect roles.

  • 3+ years of experience leading customer-facing teams, preferably with B2B SaaS or distribution-focused tech startups. Thrive in a high-paced environment with ambiguity.

  • Strong knowledge of B2B distribution operations preferred (wholesale/distribution workflows, order management, pricing, inventory/availability, customer service, fulfillment coordination, master data, etc.).

  • Strong knowledge of ERP systems and related platforms/tools (e.g., OMS, WMS, EDI/integration tooling, workflow automation).

  • Experience managing large-scale customer integrations and AI-driven automation solutions.

  • Background in process optimization, program management, and cross-functional leadership.

What We’re Looking For

  • B2B Distribution / Supply Chain Software Implementation Experience

  • B2B Distribution / Wholesale Operations Experience

  • Team Leadership & Implementation Strategy

  • Software Change Management Experience in B2B Distribution

  • Proven technical capability on top of solid project management skills

Bonus Points For

  • Experience scaling AI-driven workflows for B2B distribution teams

  • Hands-on experience working with API technology, SQL, Postman, and logging/observability software like Langfuse or Kibana

  • Background in both program management and customer operations

Why Join Us?

  • Competitive Salary + Stock Options

  • Comprehensive Health, Vision, and Dental Benefits

  • Flexible PTO

  • On-site Gym

About Augment

At Augment, we set out to create a fully autonomous AI platform that streamlines operations and reclaims the human element in logistics. Our founders recognized a pattern: talented professionals were stuck handling manual data entry, phone calls, and repetitive tasks, instead of focusing on high-impact problem-solving and strategic decision-making.

That insight became our mission—to free logistics professionals from busywork so they can focus on what truly drives business growth. Augment isn’t just about efficiency; it’s about transforming an entire industry by empowering teams with AI-driven solutions that make logistics smarter, faster, and more adaptive.

Join us on this journey!

Augment is an Equal Opportunity Employer and values diversity at our company. We consider all qualified applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.

Augment complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter.

We also consider qualified applicants with arrest and conviction records in accordance with applicable federal, state and local fair‑chance / ban‑the‑box laws (for example, but not limited to, the California Fair Chance Act).

Our hiring process uses AI-powered tools to assist with screening and evaluating applications based on job-related criteria. All AI-assisted outputs are reviewed by human recruiters who make all decisions about which candidates advance in the process.

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