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Implementation Manager Jobs in Canada, KY (NOW HIRING)

Forma.ai

Director, SPM Implementation

Toronto, ON · On-site

The team leads complex implementations, drives operational excellence, and continuously evolves Sales Performance Management (SPM) processes through data-driven insights and scalable platform ...

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All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Canada, KY

Implementation Manager information

See Canada, KY salary details

$36.6K

$97.2K

$157.8K

How much do implementation manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for implementation manager in Canada, KY is $97,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $113,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries tend to be higher, and additional compensation may include bonuses or benefits. Strong project management skills and certifications like PMP can also influence earning potential.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

Is implementation manager the same as project manager?

An Implementation Manager focuses on overseeing the deployment of products or systems within an organization, ensuring that solutions are delivered on time and meet client requirements. A Project Manager generally manages the planning, execution, and completion of projects across various domains, which may include multiple implementations. While both roles involve project coordination, Implementation Managers specialize in the successful rollout of specific solutions, often requiring technical knowledge and client communication skills.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

More about Implementation Manager jobs
What cities near Canada, KY are hiring for Implementation Manager jobs? Cities near Canada, KY with the most Implementation Manager job openings:
Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Canada, KY as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $97,217 per year, or $46.7 per hour.

Implementation Trainer

Common CENTS Solutions

Markham, ON • On-site

Full-time

Re-posted 2 days ago

Job description

                                                                                    Job Description: 

What You'll Do

Reporting to the Professional Services Manager, you will:

  • Own and deliver live virtual and on-site software training for SpaSoft customers across multiple time zones
  • Lead application consultation and system configuration, guiding customers through best practices aligned with their operational needs
  • Provide hands-on go-live support, ensuring a smooth transition and confident system adoption (including extended hours when required)
  • Review customer documentation and perform pre-implementation setup and data validation
  • Design, document, and educate customers on custom workflows, operational procedures, and system optimization
  • Create and maintain enablement content including LMS courses, knowledge base articles, help documentation, and internal playbooks
  • Continuously evaluate and improve training materials based on customer feedback and product evolution
  • Stay current on new features, modules, integrations, and platform updates in a SaaS environment
  • Collaborate cross-functionally with Support, Product, and Professional Services teams to improve the customer journey
  • Participate in product testing, feedback loops, and documentation to influence product quality and usability
  • Step in to support customers by logging and resolving support cases when needed
  • Manage multiple projects simultaneously, owning timelines, priorities, and stakeholder communication
  • Assist Senior Trainers or Project Managers on larger or more complex implementations when applicable
  • Deliver internal training sessions to upskill teams and promote product knowledge
  • Actively participate in the EDGE customer-first process, ensuring exceptional customer satisfaction
  • Attend in-person meetings or on-site engagements as required
  • Take on additional responsibilities as the business grows - we value initiative

What We're Looking For

  • Associate's or Bachelor's degree preferred
  • 2+ years of experience in software training, enablement, implementation, or customer education
  • Proven ability to self-manage projects, prioritize effectively, and deliver results with minimal supervision
  • Strong problem-solving mindset with comfort navigating ambiguity and evolving requirements
  • Ability to learn quickly, adapt fast, and thrive in a high-growth SaaS environment
  • Experience working directly with customers in hospitality, hotel, spa, or wellness operations is a strong plus
  • Background in customer support, technical consulting, or onboarding is an asset
  • Confident presenter with experience in public speaking, facilitation, or instructional design
  • Experience creating digital learning content, including videos, webinars, and online courses
  • Strong written and verbal communication skills - clear, concise, and customer-focused
  • Comfortable using modern workplace tools (Microsoft Office, Outlook, Teams, Excel, PowerPoint)
  • Willingness and ability to travel internationally (valid passport required)
  • While remote, there are possibilities to be asked to be at the office for meetings and other gatherings
                                                                                    Business Unit: SpaSoft Canada                                                                                    Scheduled Weekly Hours:37.5                                                                                    Number of Openings Available: 1                                                                                    Worker Type: Regular More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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