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Implementation Lead Jobs in Arizona (NOW HIRING)

... lead and communicate to all levels across a broad range of customers and constituents Required ... implementation Experience of driving results and collaborating in a cross-functional and global ...

Define rules of engagement, lead routing, qualification criteria, and handoff SLAs across marketing, BDR, sales, and implementation. * Lead enablement and change management when processes evolve ...

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Implementation Lead information

See Arizona salary details

$36.3K

$96.5K

$156.6K

How much do implementation lead jobs pay per year?

As of Sep 12, 2026, the average yearly pay for implementation lead in Arizona is $96,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $112,800.00 per year, depending on experience, location, and employer.

What does an implementation lead do?

An Implementation Lead is responsible for overseeing and managing the rollout of new systems, processes, or products within an organization. They coordinate between different teams, develop project plans, and ensure that the implementation meets deadlines, budget, and quality standards. Implementation Leads also handle troubleshooting, provide training, and ensure a smooth transition to new workflows. Their role is crucial in minimizing disruptions and maximizing the success of new initiatives.

What are some common challenges implementation leads face when managing cross-functional project teams?

Implementation Leads often encounter challenges such as aligning priorities among diverse stakeholders, managing shifting project requirements, and ensuring effective communication across technical and non-technical team members. Balancing client expectations with project timelines can be demanding, particularly when integrating new systems or processes. Successful Implementation Leads typically address these challenges by fostering transparency, setting clear milestones, and facilitating regular status updates to keep all parties engaged and informed.

What is the difference between Implementation Lead vs Project Coordinator?

AspectImplementation LeadProject Coordinator
Required CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, certifications like CAPM are common, but less specialized
Work EnvironmentLeads project teams, manages implementation phases, and coordinates resourcesSupports project activities, schedules meetings, and tracks progress
Employer & Industry UsageCommon in IT, construction, and engineering sectors for overseeing project rolloutsUsed across various industries for supporting project execution

The Implementation Lead focuses on managing and executing project implementations, requiring leadership and technical skills. In contrast, the Project Coordinator provides administrative support, ensuring tasks are completed on time. Both roles are essential but differ in scope and responsibilities within project management teams.

What is the role of an implementation lead?

An implementation lead is responsible for managing the deployment of new systems or processes within an organization. They coordinate project teams, ensure timelines are met, and communicate with stakeholders to deliver successful implementations, often utilizing project management tools and methodologies.

What are popular job titles related to Implementation Lead jobs in Arizona?

For Implementation Lead jobs in Arizona, the most frequently searched job titles are:

Infographic showing various Implementation Lead job openings in Arizona as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $96,467 per year, or $46.4 per hour.

Implementation Manager - Merchant Services

Tempe, AZ • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees

Full-time

Medical, Retirement

Posted 8 days ago


JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz


Job description


If you are passionate about interacting with the clients business and resources to effectively oversee and project manage the delivery of Merchant Services products and solutions, you have found the right team.
As a Client Ops Lead Implementation Manager in Merchant Services, you will be responsible for leading and coordinating all aspects of the implementation life cycle and for the customer journey through the implementation of complex projects through the Omnichannel solution with regular executive level updates and reporting. You must be able to consult with clients to understand their business needs throughout the implementations process and partner with internal and external stakeholders to execute the project successfully.
Job Responsibilities
  • Facilitate team calls, internally and externally to drive implementation deliverables and issue management, while coordinating and drive recurring status calls with the client
  • Ensure all projects are properly delivered and transitioned successfully to production owners
  • Lead collaboration with the project team to develop and execute the implementation project plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
  • Update project tracking tool ensuring updates are clear, concise, and audience specific while providing project updates in a timely and accurate manner, ensuring stakeholders and business leaders receive an accurate and concise status of each project
  • Deliver client requirements in a clear and meaningful manner to the intended audience
  • Demonstrate creative problem solving and solid judgment/decision making
  • Take ownership, escalation and resolution of risk issues when they occur in a timely manner while demonstrating strong controls and risk management as we manage the change to the client and to the firm
  • Partner with clients asking the necessary questions to understand their level of knowledge and their processing model ensuring it fits the proposed solution and being an advocate for the client
  • Manage clear expectations and understanding, internally and externally with the client by establishing clear timelines and managing documentation requirements
  • Navigate implementation to completion by ensuring deliverables are met, holding task owners accountable, and managing issues and escalations

Required Qualifications, Skills and Capabilities
  • 5+ years of relevant client facing experience with senior leadership exposure
  • Project Management experience, including the use of project plans and issue logs
  • Time management and organizational skills
  • Strong verbal and written communication skills
  • Strong presentation and negotiating skills
  • Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
  • Demonstrated ability to work in a team environment, and ability to adapt to a changing environment
  • Some travel may be required (less than 25%) to visit clients

Preferred Qualifications, Skills and Capabilities
  • Strong technical aptitude pertaining to Merchant Services products
  • PMP Certification or other Project Training
  • BA/BS degree

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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