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Ovdje va potencijal dolazi do izraaja uz nagraivano iskustvo radnog odnosa u TTEC-u.
Kao djelatnik Korisnike slube za putovanja na hrvatskom i engleskomjeziku za
korisnike u Ateni, Grka, koji podrava Booking.com. Iskoristite svoju strast za putovanjima
radei u korisnikoj podrci, pomaui ljudima da otkriju sjajna mjesta za boravak i kreiraju
nezaboravna putnika iskustva.
#experienceTTEC

to ete raditi

Pridruivanje naem TTEC timu u Ateni tijekom sezone moe biti uzbudljiva prilika za
stjecanje meunarodnog radnog iskustva dok uivate u ivopisnoj kulturi i velianstvenim
pejzaima Atene. Ova sezonska pozicija nudi dragocjene vjetine za rad u korisnikoj slubi
i putnikoj industriji, koje bi mogle otvoriti put dugoronoj karijeri s naim nagraivanim
timom!

elite li razviti ili unaprijediti svoju karijeru u turistikoj industriji?

Bilo da promptno odgovarate na upite klijenata, pruate savjete o proizvodima
Booking.com-a ili rjeavate njihove probleme s osmijehom, vi ste ta kljuna razlika izmeu
prosjenog i izvanrednog korisnikog iskustva.

Tijekom tipinog dana, vi ete

• odgovarati na dolazne poruke i pozive suradnika i gostiju
• provesti odgovarajuu istragu kako biste mogli pruiti potrebnu pomo u rjeavanju
  njihovih problema
• biti prva kontakt toka za vrhunske smjetajne partnere irom svijeta, odgovarajui
  na osnovna pitanja i upite poput promjena soba, cijena i dostupnosti, koritenja
  ekstranet alata i slinih tema
• davati tone, pouzdane i potpune informacije koristei odgovarajue alate, metode i
  postupke
• osigurati visoku razinu usluge partnerima ili gostima te pruiti im pozitivno iskustvo

ime vi pridonosite ovome radnom mjestu

• Teno govorite hrvatski i engleski jezik
• Imate diplomu srednje kole ili njen ekvivalent
• Prepoznavanje, primjenjivanje i objanjavanje znanja o proizvodima i uslugama vam je jaa strana
• Posjedujete visoku razinu znanja rada na raunalu
• Brzi internet u tihom kunom radnom okruenju
• Stanovnik ste Grke ili imate mogunost preseljenja i brzog dobivanja radne dozvole
  u Grkoj

to moete oekivati

• Dostupna je pomo pri preseljenju (pokrivena avionska karta)
• Do 3 mjeseca plaenog hotelskog smjetaja
• Bonus za prijavu od 1200 EUR
• Vodstvo koje je informirano, poticajno i uvijek prisutno
• Raznolika i drutveno usmjerena organizacija
• Napredovanje u karijeri i obilje prilika za uenje namijenjenih ambicioznim
  umovima
• 25 dana godinjeg odmora
• Dostupna pomo pri preseljenju
  Prilika da razvijete svoje vjetine i znanje budui da se pozicija ambasadora brenda
  za legendarni brend naeg klijenta ne prua svakog dana
• I da... tu su sve konkurentne naknade, mogunosti bonusa za uspjenost i
  pogodnosti koje biste oekivali, uz moda i poneku koja bi vas ugodno iznenadila

Malo vie o vaoj ulozi

Osposobit emo vas da postanete strunjak za temu u svom podruju, kako biste s
povjerenjem mogli pruati najviu razinu usluge, bilo putem glasovne komunikacije,
razgovora ili e-pote. Vjerujemo da ve imate onaj neprocjenjivi sastojak koji se ne moe
nauiti brinu i podravajuu prirodu koja e doi do izraaja dok pomaete klijentima.
Imat ete priliku upoznati sjajne nove prijatelje unutar TTEC zajednice i graditi svoju karijeru
u dinaminoj, obiteljskoj atmosferi.

Podnosit ete izvjee svom voditelju tima. Doprinosit ete uspjehu korisnikog iskustva i
ukupnom uspjehu tima.

O TTEC-u

Na posao je usmjeren na zadovoljstvo kupaca. To je sve to radimo. Od 1982. godine
pomaemo tvrtkama da izgrade angairana, zadovoljna i profitabilna iskustva klijenata,
voena naom jedinstvenom kombinacijom ljudskosti i tehnologije. Predstavljajui mnoge
vodee svjetske kultne i inovativne brendove, svakodnevno komuniciramo putem poruka,
tekstova i video chata s milijunima kupaca. Ova izvanredna korisnika iskustva zapoinju s
vama.

TTEC je ponosan to je poslodavac s jednakim mogunostima. TTEC prihvaa i predan je
stvaranju raznolike i ukljuive radne snage koja cijeni i potie kulturu i razliite perspektive
unutar svojih globalnih timova. Nastojimo biti odraz zajednica kojima sluimo ne samo kroz
pruanje izvrsne usluge i tehnologije, ve i kroz iskazivanje humanosti. Posebno nam je
stalo da se svi nai zaposlenici osjeaju cijenjeno i ugodno pokazati svoje pravo ja na
radnom mjestu. Kao globalna kompanija, svjesni smo da je raznolikost naa najvea snaga.
Omoguuje nam sagledavanje projekata i ideja iz razliitih perspektiva te svakom
pojedincu prua priliku da na jedinstven nain doprinese vrijednou.

Lokacija/DivisionAthens, Attica

Your potential has a place here with TTECs award-winning employment experience. As a Croatian-English Customer Service Associate (working either on-site in Athens or remotely in Greece) in support of our Booking.com team, youll be a part of bringing humanity to business. #experienceTTEC

Our purpose, team, and company culture are amazing, and our Great Place to Work certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!

What Youll be Doing
Joining our TTEC Greece team for a season can be an exciting way to gain international work experience while immersing yourself in Athens vibrant culture and stunning landscapes. This seasonal position offers valuable skills in the customer service and travel industries that can potentially lead to a long-term career with our award-winning team!

Looking to build or level-up your career in the travel industry? Whether its getting answers for customers quickly, consulting on products or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, Youll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience

What You Bring to the Role

• Fluent in Croatian and English
• High school diploma or equivalent
• 6 months or more experience in customer service, hospitality, retail or F&B service
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• High speed internet in your quiet home work environment
• Greece resident or ability to relocateand gain work authorization expediently to Greece

What You Can Expect

• Relocation assistance available (plane ticket reimbursement)
• Up to 3 months of paid hotel accommodation
• 1200 EUR sign-on bonus
• 25 days annual leave per year
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization

• Career-growth and lots of learning opportunities for aspiring minds

• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.