ICP Trainer/ Vinyl Products
Reports To: ICP Training Supervisor
Location: Strasburg Facility (10190 OH-21 Strasburg OH 44680)
Hours: Monday-Friday; 8:00am-4:30PM
Summary
The Vinyl Products ICP Trainer will be regarded as the application expert for windows and sliding patio doors. They will provide expert knowledge regarding installation and service in these product lines. They will instruct and facilitate Installer Certification Program Trainings at ProVia and Customer Locations. They will play an active role in the updating of the Vinyl Installation Materials. Candidate must uphold and exemplify ProVia's Purpose, Vision, Mission and Values.
Essential Duties and Responsibilities
Essential Duties and Responsibilities include but are not limited to the following:
- Conduct ICP classes for Vinyl Windows and Patio Doors, equipping installers to confidently and correctly install ProVia products in the field.
- Maintain the training lab, keeping it clean, organized, and well-ordered.
- Maintain up to date training materials, displays, and products.
- Make travel arrangements, schedule product and material transportation, and travel to conduct occasional Customer Location Trainings.
- Assist with generating and maintaining installation instructions and videos.
- Answer phone calls and emails related to door and window installation issues.
- Assist installers, homeowners, account managers and service techs by analyzing product, installation, and service issues and providing recommendations for resolution.
- Record installer complaints and suggestions for product improvements.
- Research to stay current with product and training techniques.
- Other duties and responsibilities as assigned.
Qualifications
This position requires a self-motivated, collaborative, and detail-oriented individual with excellent verbal and written communication skills and experience in window and door installation.
Personal Traits
- Project a professional image
- General leadership qualities
- Team player
- Project a positive attitude
- Willing to assume responsibility
- Dependable
- Good work ethic
- Analytical
- Goal-oriented
- Uphold and represent ProVia's Purpose, Vision, Mission and Values
- Able to have effective, collaborative, supportive discussions regarding issues or questions
Experience
- 8+ years in building trades preferred, but not required
- Working knowledge of doors and windows
- Administrative skills preferred, but not required
- Teaching experience preferred, but not required
Computer Skills
- Some computer usage is required
- Intermediate Microsoft Office and Excel skills are desired
Physical Demands
- Ability to sit or stand for extended periods, use a laptop computer, and answer phone calls
- Ability to install vinyl products, lift up to 50 pounds and use the appropriate hand and power tools