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Icm Group Jobs (NOW HIRING)

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements * Support Cisco Agent Desktop and Cisco Supervisor Desktop clients * Identify new ...

richcroft

FT- DayHab Support Specialist (DSP)

Sparks, MD · On-site

$22/hr

Provide hands-on support to an individual with an intellectual disability in a small group or 1:1 ... Familiarity with iCare Manager (iCM), a plus * In-depth working knowledge with MS Office Suite ...

SAFER Foundation

Intensive Case Manager

Chicago, IL

$20.50 - $26.50/hr

An Intensive Case Manager (ICM) at Safer Foundation is responsible for determining potential ... Knowledge of group behavior and dynamics and societal trends and influences • Demonstrated ...

SAFER Foundation

Intensive Case Manager

Chicago, IL · On-site

$20.75 - $26.75/hr

An Intensive Case Manager (ICM) at Safer Foundation is responsible for determining potential ... Knowledge of group behavior and dynamics and societal trends and influences • Demonstrated ...

Arcadis

Traffic/ITS Engineer

Montgomery, AL

$73K - $99K/yr

... group in developing Bus Rapid Transit (BRT), Traffic System Upgrades, Integrated Corridor Management (ICM) and Active Traffic Management (ATM) polices, utilizing data to identify operational and ...

Arcadis

Traffic/ITS Engineer

Birmingham, AL · On-site

$81K - $111K/yr

... group in developing Bus Rapid Transit (BRT), Traffic System Upgrades, Integrated Corridor Management (ICM) and Active Traffic Management (ATM) polices, utilizing data to identify operational and ...

Safer Foundation

Intensive Case Manager

Chicago, IL · On-site

$20.75 - $26.75/hr

An Intensive Case Manager (ICM) at Safer Foundation is responsible for determining potential ... Knowledge of group behavior and dynamics and societal trends and influences • Demonstrated ...

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How much do icm group jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for icm group in the United States is $34.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $43.99 per hour, depending on experience, location, and employer.

What is ICM Group and what services does it offer?

ICM Group is an international company that provides a range of specialist services in the energy, oil and gas, marine, and renewables industries. They offer solutions such as manpower supply, asset integrity management, engineering, inspection, and training. With offices and projects worldwide, ICM Group supports clients in maintaining safety and operational efficiency across various sectors. Their expertise covers both onshore and offshore operations, ensuring compliance with industry standards.

What are the key skills and qualifications needed to thrive as an ICM Group employee, and why are they important?

To thrive as an employee at ICM Group, you generally need relevant industry experience, strong project management skills, and appropriate educational qualifications in fields like engineering, finance, or business, depending on the specific position. Familiarity with sector-specific software, compliance regulations, and certifications such as PMP or industry safety standards is often required. Strong communication, teamwork, and adaptability are vital soft skills for collaborating across diverse, global teams. These skills and qualifications are essential for ensuring project success, regulatory compliance, and effective operations within a dynamic, international environment.

What is the difference between Icm Group vs Network Technician?

AspectIcm GroupNetwork Technician
CredentialsVaries by project, often includes certifications like CompTIA A+ or Network+Typically requires CompTIA Network+ or Cisco CCNA
Work EnvironmentProject-based, on-site or remote, involving infrastructure setup and maintenanceOffice and on-site network troubleshooting and support
Industry UsageUsed across multiple industries including IT, telecommunications, and constructionPrimarily in IT and telecommunications sectors

While both Icm Group and Network Technicians work within the technology and infrastructure sectors, Icm Group often involves broader project management and installation roles, whereas Network Technicians focus specifically on network setup and troubleshooting. Understanding these differences helps clarify career paths and job expectations in the industry.

What types of projects and industries does ICM Group typically work with, and how might this impact my day-to-day responsibilities?

ICM Group is known for providing services such as engineering, project management, and manpower solutions across industries like oil & gas, renewables, and marine. As an employee, your daily responsibilities may vary depending on the project and client sector, ranging from on-site technical support to project coordination and compliance activities. The dynamic range of projects offers exposure to different work environments—both office-based and field operations—allowing for diverse experience and the chance to develop specialized skills in various industries. Collaboration with multidisciplinary teams and adapting to project-specific demands are common aspects of working at ICM Group.
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Icm Group jobs near you
Infographic showing various Icm Group job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,973 per year, or $34.1 per hour.
Senior Voice Engineer -NATIONWIDE-

Senior Voice Engineer -NATIONWIDE-

GlobalXperts

Raleigh, NC • On-site

$101K - $139K/yr

Contractor

Posted 7 days ago

Job description

Company Description
GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases.
Job Description
GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco Contact Center, and Cisco UC cluster environments who will be responsible for providing core IP telephony Design, Deployment, Maintenance and Support of IP telephony and call center projects, and implementations.
Duties and Responsiblities:
  • Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions
  • Analyze the existing voice and data networks and recommend solutions based on requirements
  • Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE.
  • Design, implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE, CUPS, VG, CUBE, CER, CVP.
  • Assist the account teams during the sales process by educating the customer on new technologies in the contract cent and UC arena
  • Lead Engineering efforts of UC and Contact center Projects
  • Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
  • Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
  • Create, Implement, and Support ICM and CVP call routing scripts and required reports .
  • Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
  • Support Cisco Agent Desktop and Cisco Supervisor Desktop clients
  • Identify new offerings that arise from new technologies
  • Identify new offerings that arise from customer demand and needs
  • Maintain documentation of the UC environment and operational procedures
  • Provide knowledge transfer to Team members and support staff
  • Work as a team to ensure customer requirements are gathered and projects are successfully implements

  • Identifiable Behavior: It is imperative you maintain the following Identifiable Behavior:
  • Self motivated
  • A strong professional personality
  • Results driven
  • Strong work ethic
  • Team focused
  • Ability to manage and influence individuals to obtain maximum results
  • Highly effective communicator (written & verbal)
  • Strong negotiation skills
  • Self-confident, which translates well with customers, partners and colleagues
  • Flexible and adaptable to change
  • Able to grasp new concepts and translate ideas into actions
  • An investigative mind
  • Lateral thinker

Qualifications
  • Minimum 7 years related experience in the networked voice and call center environments
  • High-end experience in PBX and/or Call Center systems engineering experience
  • Bachelor's degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable
  • Ability to work weekends and off hours as necessary to meet customer requirements
  • Willingness to travel up to 25% of time
  • Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
  • Excellent Customer Service and communication skills
  • Experience in the administration and support of Cisco's UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
  • Knowledge in CVP scripting and call control
  • Knowledge of Call Center supporting applications such as ticketing systems
  • Strong critical thinking and analytical skills
  • Good team player, willing to share knowledge with the team
  • Ability to manage and influence individuals to obtain maximum results
  • Highly effective communicator (written & verbal)
  • Certification level of a CCNP Voice at a minimum, CCIE Voice Desirable

Additional Information
All your information will be kept confidential according to EEO guidelines.

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