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Iccs Manager Jobs (NOW HIRING)

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Iccs Manager information

What is an ICCS manager?

ICCS Managers are professionals responsible for overseeing the operations and administration of Integrated Command and Control Systems (ICCS). These systems are used by organizations, especially in public safety, transportation, and utilities, to monitor, coordinate, and manage various activities through centralized control rooms. The manager ensures seamless integration of technology, effective communication among teams, and efficient response to incidents. Their role includes supervising staff, maintaining system functionality, and implementing best practices to maximize operational effectiveness.

What are the key skills and qualifications needed to thrive as an ICCS manager?

To thrive as an ICCS (Integrated Customer Care Services) Manager, you need expertise in customer service management, process optimization, and a relevant bachelor's degree or equivalent experience. Familiarity with CRM platforms, call center software, and data analytics tools is typically required, along with certifications such as Six Sigma or ITIL being advantageous. Strong leadership, problem-solving, and communication skills help foster team performance and resolve complex customer issues effectively. These competencies ensure efficient operations, high customer satisfaction, and continual service improvement within a customer-centric environment.

How does an ICCS manager typically collaborate with different departments to ensure smooth incident and crisis communication?

An ICCS Manager (Incident, Crisis, and Communication Services Manager) regularly works with departments such as IT, security, HR, and executive leadership to coordinate effective responses during incidents or crises. They facilitate communication channels, lead incident response meetings, and ensure that all stakeholders are informed and aligned on protocols and updates. This role requires strong cross-functional collaboration skills, as the manager must balance different departmental priorities and maintain clear, timely communication under pressure.

What is the difference between Iccs Manager vs Iccs Coordinator?

AspectIccs ManagerIccs Coordinator
CredentialsTypically requires a bachelor's degree in social work, public health, or related field; certifications in case management or social services are commonOften requires similar educational background; certifications may be preferred but less mandatory
Work EnvironmentSupervises teams, manages programs, and liaises with stakeholders in healthcare or social service agenciesSupports program implementation, coordinates activities, and assists with case management tasks
Employer & IndustryFound in healthcare, social services, and government agenciesCommonly employed in similar settings, focusing on program support and coordination

The main difference is that the Iccs Manager oversees entire programs and teams, while the Iccs Coordinator handles day-to-day coordination and support tasks. Both roles require relevant certifications and work within similar environments, but the Manager has broader responsibilities and leadership duties.

What are the most commonly searched types of Iccs jobs?

The most popular types of Iccs jobs are:

What are popular job titles related to Iccs Manager jobs?

For Iccs Manager jobs, the most frequently searched job titles are:

Engineering Technician V - Computer Control Systems Operator (NWS 00873)

Livermore, CA โ€ข On-site

North Wind Group
Government Relations and Lobbying Servicesย โ€ขย 501 - 1,000 employees

$39.51 - $45/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago


Job description

Location: Livermore, CA
Title: Engineering Technician V - Computer Control Systems Operator (NWS 00873)

North Wind Services (NWS) is a high performing, low risk company with a successful history of contributing to their client's missions. NWS executes and manages a wide range of technical services such as environmental investigation and restoration, construction, demolition, radioactive and hazardous waste management, public communication/involvement, information management, health and safety, industrial hygiene, and emergency response/HAZMAT services.

North Wind Services is actively seeking individuals who can contribute to national security within the science, technology, and engineering fields as part of our supplemental labor team at vital federal research and development installations supporting the Department of Energy. Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

Successful candidates will be employees of NWS supporting the missions of their federal client, Lawrence Livermore National Laboratory (LLNL) in Livermore, CA. Pay, benefits, Human Resources, and employment management functions are all provided by NWS. As an NWS employee working at LLNL, within the client's environment, you will complete day-to-day tasks, with direction from technical personnel directly employed by LLNL.

This position supports the National Ignition Facility (NIF) which is the world's largest and most energetic laser facility ever built. NIF is also the most precise and reproducible laser as well as the largest optical instrument. The giant laser has nearly 40,000 optics, which precisely guide, reflect, amplify, and focus 192 laser beams onto a fusion target about the size of a pencil eraser.

The National Ignition Facility (NIF) is seeking a talented and self-motivated Engineering Technician to serve as the Computer Control Systems Operator responsible for the operationalsupport of control systems software, databases, networks, and hardware required to perform successful laser shots at the National Ignition Facility (NIF).

TheNIFsystemisalarge,sophisticateddesignthatrequires the candidate to have technical skills, attention to detail and the ability to work in a teamenvironment. The successful candidate must have demonstrated exceptional ability providing installation, operation, and/or commissioning of complex software supporting large computer-based control systems. The Engineering Technician will work in the NIF Control Room and have responsibilities for starting and stopping complex and integrated software processes, executing checklists and procedures, monitoring the health of associated subsystems and additional software supporting the setup and analysis experiments, monitoring network and server health, performing basic hardware troubleshooting, documenting problems/changes, and gathering data for developers to resolve software problems. The successful candidate will interact with all subsystem operators, engineers, engineeringassociates,andothertechnologists.Thispositioninteractswithalllevelsofmanagement both within and outside the NIF & Photon Sciences Directorate and under limitedsupervisionreports to the NIF & PS Control Systems Software Standards and Quality Manager.

Due to the vast and varying types of experiments, NIF is a 24/7 operational facility. This position requires operators to work on a 3/12-4/12 shift schedule to support operations, with the last two hours of each shift being overtime. The day shift work hours are from 06:30-19:30 and the owl shift hours are from 18:30-07:30. Day shifts work either Sunday-Tuesday and every other Wednesday or Thursday to Saturday and every other Wednesday. Owl shifts work either Sunday to Tuesday and every other Saturday or Wednesday to Friday and every other Saturday night. The successful candidate will be required to pass various on-site training modules to pursue work assignments. The successful candidate will be required to obtain a Q-Level Security Clearance through the Department of Energy.

Essential Duties
- Acquire detailed understanding of the structure, operation and deployment plans of the ICCS.
- Shot Data System (SDS) suite of software applications supporting the setup and analysis of laser experiments.
- Provide computer-based support for thick-client and web-client software Java applications.
- Monitor processes during operations, commissioning, and new software release testing.
- Troubleshootincludingrestartingofserversanddatabaseconnections.
- Troubleshoot and repair routine hardware failures and update device configuration information as needed.
- Analyze software problems and gather data for feedback to developers.
- Work directly with engineers and hardware technicians to troubleshoot, commission, and qualify equipment and devices.
- Support formal testing and commissioning activities, including updating database set-points for various hardware devices.
- Provide feedback, document issues, and communicate the status of the system.

Essential Skills, Knowledge, and Abilities
- AS degree in Computer Science/Engineering/Technology or 4+ years of equivalent combination of education and experience related to the Essential Skills, Knowledge and Abilities below.
- Use of computer-based software applications such as web-based form applications utilizing a Java Thick Client.
- Experience with Oracle SQL, SolarWinds, SPLUNK, Linux/Unix and command-line environments.
- Experience with electronic and computer-based instrumentation and control systems, interlock systems, and mechanical hardware.
- Knowledge of supervisory control systems and equipment, and computer communications networking equipment.
- IT experience including an understanding of IP networks, switches and desktop support.
- Formal configuration control practices.
- Intermediate Microsoft Excel skills including conditional formatting and formula use.


Desired Skills, Knowledge, and Abilities
-BS degree in Computer Science/Engineering/Technology or equivalent combination of education and experience.
-Experience supporting computer control systems, especially large laser systems.
-Advanced Microsoft Excel skills including pivot tables and Visual Basic.
-Excellent attention to detail in written correspondence, i.e., written logs, permits, procedures and briefing materials. Professional phone, radio, and face-to-face communication skills and experience with virtual meeting platforms and speaking and presenting in front of small to medium audiences.
-Excellent multitasking and coordination efforts in a fast-paced and time-critical environment.

Special Requirements
Pre-Placement Medical Exam: A job-related pre-placement medical examination may be required.
Pre-employment drug test: External applicants selected for this position will be required to pass a post offer, pre-employment drug test.
Anticipated Government Clearance Level: Q (position will be cleared to this level). Applicants who are selected will be subject to a federal background investigation and must meet eligibility requirements for access to classified information or matters. In addition, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave, and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people. For more information about benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information NW collects and for what purpose. The Employee Privacy Notice can be accessed here: https://northwindgrp.com/wp-com.

Employment Type: FULL_TIME

North Wind Group logo

About North Wind Group

Sourced by ZipRecruiter

North Wind Group is a renowned engineering, construction, environmental, and technical services firm based in Idaho Falls, ID, United States. This U.S owned firm, with its robust portfolio, offers a wide range of services including, but not limited to, infrastructure, waste management, remediation, environmental, and construction services. North Wind Group was established in 1997 and since then, it has expanded its operations across the United States, becoming a national provider of high-quality, cost-effective technical and engineering solutions. The company's core values express its commitment to safety, integrity, customer service, innovation, and teamwork, which are all critical to its mission of delivering innovative and sustainable solutions aimed to protect the environment and improve the lives of communities.

Industry

Government relations and lobbying services

Company size

501 - 1,000 Employees

Headquarters location

Idaho Falls, ID, US

Year founded

1997

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