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Iccs Manager Jobs (NOW HIRING)

wayside

Clinical Supervisor

Lowell, MA · On-site

$75K - $85K/yr

In this fast-paced program, the Clinical Supervisor will assist the Program Director and management ... Provide weekly supervision to Clinicians, Intensive Care Coordinators (ICCs), Youth and Family ...

BJC

Adv Modality Tech Supervisor

Saint Louis, MO · On-site

Manages individual(s) including but not limited to: hires, trains, assigns work, manages ... ICCS, etc.) * Ensures appropriate staffing levels are achieved and has the ability/licensure to ...

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Iccs Manager information

What is an ICCS manager?

ICCS Managers are professionals responsible for overseeing the operations and administration of Integrated Command and Control Systems (ICCS). These systems are used by organizations, especially in public safety, transportation, and utilities, to monitor, coordinate, and manage various activities through centralized control rooms. The manager ensures seamless integration of technology, effective communication among teams, and efficient response to incidents. Their role includes supervising staff, maintaining system functionality, and implementing best practices to maximize operational effectiveness.

What are the key skills and qualifications needed to thrive as an ICCS manager?

To thrive as an ICCS (Integrated Customer Care Services) Manager, you need expertise in customer service management, process optimization, and a relevant bachelor's degree or equivalent experience. Familiarity with CRM platforms, call center software, and data analytics tools is typically required, along with certifications such as Six Sigma or ITIL being advantageous. Strong leadership, problem-solving, and communication skills help foster team performance and resolve complex customer issues effectively. These competencies ensure efficient operations, high customer satisfaction, and continual service improvement within a customer-centric environment.

How does an ICCS manager typically collaborate with different departments to ensure smooth incident and crisis communication?

An ICCS Manager (Incident, Crisis, and Communication Services Manager) regularly works with departments such as IT, security, HR, and executive leadership to coordinate effective responses during incidents or crises. They facilitate communication channels, lead incident response meetings, and ensure that all stakeholders are informed and aligned on protocols and updates. This role requires strong cross-functional collaboration skills, as the manager must balance different departmental priorities and maintain clear, timely communication under pressure.

What is the difference between Iccs Manager vs Iccs Coordinator?

AspectIccs ManagerIccs Coordinator
CredentialsTypically requires a bachelor's degree in social work, public health, or related field; certifications in case management or social services are commonOften requires similar educational background; certifications may be preferred but less mandatory
Work EnvironmentSupervises teams, manages programs, and liaises with stakeholders in healthcare or social service agenciesSupports program implementation, coordinates activities, and assists with case management tasks
Employer & IndustryFound in healthcare, social services, and government agenciesCommonly employed in similar settings, focusing on program support and coordination

The main difference is that the Iccs Manager oversees entire programs and teams, while the Iccs Coordinator handles day-to-day coordination and support tasks. Both roles require relevant certifications and work within similar environments, but the Manager has broader responsibilities and leadership duties.

What are the most commonly searched types of Iccs jobs?

The most popular types of Iccs jobs are:

What are popular job titles related to Iccs Manager jobs?

For Iccs Manager jobs, the most frequently searched job titles are:

Clinical Supervisor

Lowell, MA • On-site

wayside
See more jobs at waysideexternal

$75K - $85K/yr

Full-time, Part-time

Re-posted 26 days ago

Job description

Clinical Supervisor 

Community Services Agency (CSA) - Lowell

Salary Range: $75,000.00 - $85,000.00/year + sign-on bonus (half paid after 6 months of employment and half paid after 1 year of employment/pro-rated for part-time).

This is a clinical position and due to contract obligations requires an independent license (LICSW, LMHC, LMFT). 

Wayside Youth and Family Support Network's Lowell site is seeking a driven, innovative, strengths-based Clinical Supervisor. Lowell Community Services site is a community-based program serving children, adolescents, and families referred by the Department of Mental Health, Department of Children and Families as well as insurance funded services through the CSA. In this fast-paced program, the Clinical Supervisor will assist the Program Director and management team in overseeing all aspects of the program. The Clinical Supervisor will provide clinical supervision to CSA program staff and interns, as well as providing direct care to a small caseload of youth and families. The Clinical Supervisor is an individual with established experience in navigating behavioral health systems, wraparound principles and leading supervisees in expanding their therapeutic skills and interventions. The Clinical Supervisor will team with the Program Director to assure the program is providing high quality therapeutic care that is individualized, culturally responsive, and aligned with Wayside’s mission and values.

What you will do: 

  • Provide weekly supervision to Clinicians, Intensive Care Coordinators (ICCs), Youth and Family Support Workers, Family Partners, Interns, and any other program staff
  • Complete annual performance evaluations for supervisees’
  • Conduct and review diagnostic assessments and create treatment plans/Individualized Action Plans
  • Facilitate/co-facilitate staff meetings
  • Coordinate training program for staff
  • Provide face to face emergency coverage to clients when on call and provide back-up to clinicians who are on-call
  • Provide emergency support and assistance to staff in the program
  • Provide advocacy and care coordination with collaterals as necessary and as requested by families
  • Attend all necessary collateral meetings as required
  • Participate in in-service trainings as offered at Wayside Youth & Family and participate in ongoing educational opportunities as required by professional licensing bodies
  • Participate in Program Quality Management and Utilization Review
  • Review and approve clinical documentation ensuring compliance with funders
  • Provide direct clinical services to clients, including, but not limited to in-home individual, couple, and family therapy, care coordination, behavior management and crisis intervention
  • Participate in agency-wide initiatives to assure and improve clinical quality
  • Assist in developing continuity of service between other services within Wayside and among collateral providers
  • Coordination and reporting to MCEs
  • Perform other functions as assigned by the Program Director.

Competencies/Traits of Our Superstars: 

  • Demonstrates high quality customer service (i.e. the ability to connect with others, approachability, respectful to others)
  • Demonstrates belief in the Agency’s mission and values
  • Demonstrates strong time management skills and ability to meet deadlines
  • Demonstrates high ability to multi-task through assessing, managing, and adapting to competing priorities
  • Holds knowledge of a broad range of mental health/illnesses, treatment, modalities, and theory
  • Demonstrates knowledge of how to navigate and access behavioral health services and systems, including DCF, DMH, special education law/services, and other social service resources
  • Demonstrates strong problem solving and analytical skills

Knowledge, Skills, and Abilities Required: 

  • Knowledge of child welfare, CBHI, behavior management, adolescent development, parenting issues, individual/family therapy, DSM-V TR, trauma-informed care, and psychopharmacology
  • Knowledge of reflective supervision
  • Proven ability to manage clinical issues.

MinimumRequirements: 

  • Master’s degree in Social Work, Counseling, or another related human services field
  • Independent licensure required
  • Minimum of two (2) years of supervisory experience
  • Minimum of three (3) years experience in direct service with children, adolescents, and families
  • Driving in the community is a requirement of this position; please ensure you have a valid driver's license and access to a reliable vehicle. 

We will train you in:Motivational Interviewing; Courageous Conversations; Attachment, Regulation and Competency Model (ARC); Trauma Informed Practice; Substance Use Intervention; Risk and Safety Assessment

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