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As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary

Provides RMP services required to support the Records Management Program which includes initial receiving and preparation for document digitization, validating records cataloging and storage post digitization. Operates and calibrates specialized high-speed scanning equipment and scans documents through equipment in accordance with Performance Work Statement (PWS) standards and procedures. Independently checks quality and corrects scanning quality issues.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Operate specialized IBML ImageTrac 6400 high speed, and other, document scanning equipment.

• Perform and manage the process of digitizing hardcopy documents/artifacts (to include maps and charts of varying sizes and material) for storage in an electronic archive or database.

• Perform basic maintenance functions to maintain, configure, and calibrates the equipment, hardware, and software used in the digitization production unit.

• Report progress: communicate concerns to manager, and provide daily project status updates/reports for coordination of movement of record boxes.

Additional Responsibilities

• Prepare documents (records) for scanning, remove clips, staples, etc. Reassemble documents.

• Scan documents through equipment and operate scanning equipment in accordance with PWS standards and procedures.

• Check quality of scanned documents and perform image quality adjustment, image clean-up, de-skewing, image removal, etc.

• Add document indexing fields and image information.

• Compile scanned documents according to procedures outlined by established RM processes and return scanned documents to record boxes and/or tubes.

• Assess documents (records) for scanning quality, ensuring legibility.

• Inspect regulatory quality, and assure smooth functioning of scanning equipment.

• Perform all assigned trainings on-time.

• Maintain clean safe work areas throughout the workday.

• Perform other related responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma or state certified equivalent required.

• 2-4 years specialized experience in document control and imagining preferred.

• Information Technology Certification with at least 4 years' experience is preferred.

• Top Secret/SCI government security clearance with polygraph is required.

Knowledge, Skills, and Abilities

• Knowledge of document scanning, data entry, and production.

• Ability to operate digitization equipment and perform repetitive tasks for extended periods of time.

• Experience with scanning unique artifacts of varying sizes, materials, and delicate condition.

• Ability to identify, and/or distinguish the differences between specific artifacts or paper quality, and to process these artifacts appropriately.

• Apply knowledge and understanding of the necessary steps related to the preparation of artifacts before scanning.

• Trained operator for complex high speed IBML ImageTrac 6400 high speed document scanning equipment. IBML equipment specific software - SOFTTRAC SCAN and DOCNETICS SUITE.

• Ability to lift records boxes, bend, reach, push, pull, work in loud noisy conditions, and/or stand for an extended amount of time.

• Knowledgeable use of Office Products and communications tools: MS Office Suite (Word, PowerPoint, Excel, etc.); Cisco Jabber, etc.

• Ability to prepare alphabetical, and/or numerical orders, and correlate orders with RMP accession numbers.

• Attention to detail to perform duties accurately.

• Exceptional customer service skills.

• Ability to apply basic records management processes and procedures.

• Ability to work with materials that may contain allergens, dust, mildew, or inactive mold when provided with proper safety equipment (masks, gloves, etc.)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee's duties include standing, walking, lifting, and bending for long periods of time. The employee will regularly lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is loud. Proper safety equipment (masks, gloves, etc.) may be required if materials which are handled contain allergens, dust, mildew, or inactive mold.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information