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It Support Technician Jobs in Austin, TX (NOW HIRING)

Elastic

IT Support Technician

Austin, TX

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our ...

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As an IT Support Technician, you will deliver customer service to internal partners, manage ticketing systems, onboard new employees, and maintain IT infrastructure. Responsibilities : • Deliver ...

We Are Blood

IT Support Technician I

Austin, TX · On-site

$21.25 - $29.25/hr

IT Support Technician I We Are Blood, your local nonprofit blood bank, is looking for an IT Support Technician I to join our team. If you're someone who enjoys solving problems, helping people, and ...

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our ...

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our ...

Elastic

IT Support Technician

Austin, TX

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our ...

Cognizant

General IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Cognizant is seeking a proactive and customer-focused General IT Support Technician to join their IT support team. This role is responsible for delivering high-quality technical support across ...

Cognizant

General IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Cognizant is seeking a proactive and customer-focused General IT Support Technician to join their IT support team. This role is responsible for delivering high-quality technical support across ...

Dynamic Systems

IT Support Technician

Buda, TX · On-site

$20.25 - $27.75/hr

Position Description Job Summary We're looking for a reliable, hands-on IT technician to support our Houston office, shop locations, and job sites. This is an entry-level role for someone who ...

Dynamic Systems

IT Support Technician

Buda, TX · On-site

$20.25 - $27.75/hr

Position Description Job Summary We're looking for a reliable, hands-on IT technician to support our Houston office, shop locations, and job sites. This is an entry-level role for someone who ...

Fox Service Company

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Fox 7 KTBC, the Fox O&O in Austin, TX seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network ...

Fox

IT Support Technician

Austin, TX

$21.25 - $29.25/hr

Fox 7 KTBC, the Fox O&O in Austin, TX seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network ...

FOX News Network, LLC

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Fox 7 KTBC, the Fox O&O in Austin, TX seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network ...

Hireblazer

IT Support Technician II

Austin, TX · On-site

$21.25 - $29.25/hr

Role: IT Support Technician II Duration: 12-month duration Location: Austin, TX 78744 (Onsite) Note: This position requires candidates to be in onsite 5 days a week. Candidates must be LOCAL. Summary:

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IT Support Technician information

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How much do it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support technician in Austin, TX is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Technician, and why are they important?

To thrive as an IT Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is common in this role. Strong problem-solving skills, patience, and effective communication are crucial soft skills for assisting users and managing technical issues. These abilities ensure timely resolution of IT problems, minimize downtime, and maintain smooth organizational operations.

How does an IT Support Technician typically collaborate with other departments within an organization?

IT Support Technicians frequently work with employees from various departments to resolve technical issues, implement new software, and ensure that hardware is functioning optimally. They act as a bridge between the IT department and end-users, communicating technical information in an accessible way. Collaboration often involves troubleshooting user problems, coordinating with system administrators for escalated issues, and participating in cross-departmental projects to roll out new technologies. This role requires strong interpersonal skills and adaptability to meet the unique needs of different teams.

What does an IT Support Technician do?

An IT Support Technician is responsible for assisting users with technical issues related to computer hardware, software, and networks. They diagnose problems, provide solutions, and help maintain the company’s IT systems to ensure smooth daily operations. Typical tasks include troubleshooting technical issues, setting up equipment, installing software, and providing guidance to users. IT Support Technicians play a key role in keeping businesses running efficiently by resolving IT-related problems quickly and effectively.

What is the difference between It Support Technician vs Help Desk Technician?

AspectIt Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support, hardware and software troubleshootingHelp desk, remote support, customer service focus
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate support, customer service centers
Common Search & ComparisonTechnical skills, hardware/software support, troubleshootingCustomer service, remote support, ticket management

While both roles support IT users, an It Support Technician typically handles more technical, on-site hardware and software issues, whereas a Help Desk Technician often focuses on remote support and customer service. The roles overlap in certifications and work environments, but their primary focus and daily tasks differ.

What are the most commonly searched types of It Support Technician jobs in Austin, TX? The most popular types of It Support Technician jobs in Austin, TX are:
What are popular job titles related to It Support Technician jobs in Austin, TX? For It Support Technician jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching It Support Technician jobs in Austin, TX look for? The top searched job categories for It Support Technician jobs in Austin, TX are:
What cities near Austin, TX are hiring for It Support Technician jobs? Cities near Austin, TX with the most It Support Technician job openings:
IT Support Technician jobs near you
Infographic showing various It Support Technician job openings in Austin, TX as of May 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $51,876 per year, or $24.9 per hour.
IT Support Technician

IT Support Technician

Elastic

Austin, TX

$21.25 - $29.25/hr

Other

Posted 12 days ago

Job description

What is The Role

We're always on the search for amazing people. The IT Team consists of people who have real passion for what they do and are masters at their craft. We reflect the larger company philosophy, to solve data problems, but focus internally on the systems we build and the internal partners we support. Agile in our processes, we strive to push the boundaries of our best-of-breed platforms to build a world-class systems operation. Our team thinks smart, strategic and scalable, and will push you to do the same. As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our users, and supporting the local office IT infrastructure.

This role will work from our Austin office 5 days per week.

What You Will Be Doing
  • Deliver exceptional customer service in a distributed environment, serving as the first point of contact for issue resolution
  • Manage, update, and dispatch tickets through our ticketing system in a timely manner
  • Onboard new employees end-to-end, including account setup, equipment procurement, and hardware handoff
  • Install, configure, and maintain laptops, network devices, printers, and other office equipment
  • Track and manage hardware and software inventory
  • Continuously review IT processes, technologies, and deployments, proactively identifying and recommending improvements - including opportunities to automate repetitive tasks using AI-powered tools
  • Document IT systems and deliver training to users on standard methodologies and guidelines
  • Provide build and support assistance for AV systems
  • Coordinate with external vendors for equipment servicing and repairs
  • Oversee patch management across corporate infrastructure
What You Bring
  • Superb communication, documentation, and customer service skills
  • 3+ years of IT support experience in a corporate environment, with proficiency in macOS and Windows operating systems
  • Ability to work both independently and collaboratively
  • Experience with cloud-hosted solutions such as G-Suite, Okta, ServiceNow, Slack, and Atlassian
  • Experience with network solutions including Cisco, Meraki, and HP
  • Solid understanding of networking fundamentals - routers, switches, firewalls, wireless access points, and ISPs
  • Working knowledge of network protocols including TCP/IP, DNS, and IP addressing
  • Familiarity with device management platforms such as JAMF, Intune, and Meraki
  • Knowledge of IT compliance and change management concepts is a plus
  • Willingness to travel occasionally to support remote offices (less than 5% of the time)
  • Ability to lift up to 50 lbs when required
Bonus Points
  • Fast learner and have a broad set of technical skills - Mac (majority of our laptops), Windows, Linux
  • Passion for improving and automating processes
  • Possess excellent customer support skills
  • Ability and interest in working in a fast-paced, high-growth setting with a positive approach
  • Worked with multicultural and geographically distributed teams

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