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It Operations Supervisor Jobs (NOW HIRING)

Los Angeles Times

Director, IT Operations

El Segundo, CA · On-site

$165K - $180K/yr

The Director of IT Operations is responsible for leading the strategy, execution, and continuous improvement of the organization's IT infrastructure and support services, including the IT Service ...

CoreWeave

IT Operations Specialist

Sunnyvale, CA · On-site

The IT Operations Specialist will support and scale the internal IT environment, focusing on end-user support, automation, and process improvement. Responsibilities : • IT Operations at CoreWeave ...

Nantmedia

Director, IT Operations

El Segundo, CA · On-site

$165K - $180K/yr

The Director of IT Operations is responsible for leading the strategy, execution, and continuous improvement of the organization's IT infrastructure and support services, including the IT Service ...

Instacart

Manager, IT Operations

San Francisco, CA · On-site +1

As IT Operations Manager, you will lead the team responsible for keeping Instacart running smoothly across our key hubs (San Francisco, New York, and Toronto). This role is part of the IT Operations ...

TCWGlobal

IT Operations Specialist

Sunnyvale, CA

$40 - $50/hr

Job Title: IT Operations Specialist Location: Sunnyvale, CA 94086 (** Onsite - Local Candidates Only ) Duration: 3-6 Month Contract-to-Hire (based on performance) Pay Rate: $40-50/hr + Benefits ...

SAIC

IT Operations Manager

Colorado Springs, CO

The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role ...

Los-Angeles-Times

Director, IT Operations

El Segundo, CA · On-site

$165 - $180/hr

The Director of IT Operations leads the strategy, execution, and continuous improvement of the organization's IT infrastructure and support services, including the IT Service Desk, End User Computing ...

State of Montana

IT Operations Director

Helena, MT · On-site

$149K - $186K/yr

Strategic IT Operations Leadership: Provide strategic leadership and direction for IT Operations, ensuring reliable, secure, and efficient infrastructure, systems, help desk, and technology services ...

Figma

Manager, IT Operations

New York, NY · On-site

$153K - $269K/yr

Figma is looking for a Manager, IT Operations to lead our New York team. We are looking for someone with a proven record leading a technical and cross-functional team in a high-growth, rapidly ...

TCWGlobal

IT Operations Specialist

Sunnyvale, CA

$40 - $50/hr

Job Title: IT Operations Specialist Location: Sunnyvale, CA 94086 (** Onsite - Local Candidates Only ) Duration: 3-6 Month Contract-to-Hire (based on performance) Pay Rate: $40-50/hr + Benefits ...

SAIC

IT Operations Manager

Colorado Springs, CO · On-site

$160K - $200K/yr

Description SAIC is seeking a highly skilled Enterprise IT Operations Manager in Colorado Springs, CO on the NITES program responsible for operations and overall IT Service Management (ITSM) for a ...

Turn2Partners

IT Operations Manager

Sterling, VA · On-site

Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...

SOLV Energy

IT Operations Manager

San Diego, CA · On-site

Summary: IT Operations Manager oversees the M365 Systems Administration team and the day-to-day operations, work management, and continuous process improvement of the IT Operations function. The ...

SOLV Energy

IT Operations Manager

San Diego, CA · On-site

Summary: IT Operations Manager oversees the M365 Systems Administration team and the day-to-day operations, work management, and continuous process improvement of the IT Operations function. The ...

X-Rite

IT Operations Manager

Grand Rapids, MI · On-site

The IT Operations Manager will manage the IT Operations and Client services team while ensuring high system availability, upholding strict cyber security standards, and cost-effective operations ...

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Showing results 21-40

All JobsIt Operations Supervisor Jobs

IT Operations Supervisor information

See salary details

$31K

$63.5K

$118.5K

How much do it operations supervisor jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it operations supervisor in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Operations Supervisor?

To thrive as an IT Operations Supervisor, you need a solid understanding of IT infrastructure, systems administration, network management, and a relevant degree or equivalent experience. Familiarity with IT service management (ITSM) tools, monitoring platforms, and certifications like ITIL are typically required. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for overseeing teams and coordinating with stakeholders. These competencies ensure reliable IT operations, timely issue resolution, and seamless support for organizational technology needs.

What is the difference between It Operations Supervisor vs Network Operations Center (NOC) Technician?

AspectIt Operations SupervisorNetwork Operations Center (NOC) Technician
CertificationsITIL, CompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, Network+
Work EnvironmentSupervisory role overseeing IT teams and infrastructureMonitoring network systems, troubleshooting, and incident response
Employer & Industry UsageIT departments across various industries, including corporate and service providersTelecommunications, internet service providers, and large enterprise networks
Common Search & ComparisonFocuses on management and oversight of IT operationsFocuses on technical network monitoring and troubleshooting

The It Operations Supervisor and NOC Technician roles both involve IT infrastructure, but the supervisor oversees teams and strategic operations, while the NOC technician handles technical network issues directly. The supervisor role typically requires leadership skills and certifications like ITIL, whereas the technician role emphasizes technical troubleshooting skills.

What is an IT Operations Supervisor?

IT Operations Supervisors are professionals responsible for overseeing the daily operations of an organization's IT department. They manage teams that handle network management, system administration, technical support, and troubleshooting. Their duties include ensuring system uptime, implementing IT policies, coordinating with other departments, and supervising IT staff. They also play a key role in maintaining security standards and responding to technical incidents to minimize business disruptions.

What are some common challenges faced by IT Operations Supervisors, and how are they typically addressed in the workplace?

IT Operations Supervisors often encounter challenges such as managing multiple high-priority incidents simultaneously, ensuring consistent system uptime, and balancing resource allocation among team members. These challenges are typically addressed through clear incident response protocols, proactive monitoring tools, and regular team training. Collaboration with other departments is also key, as it helps prioritize tasks and quickly resolve issues while maintaining strong communication across teams.

What does an IT Operations Supervisor do?

An IT Operations Supervisor oversees the daily functions of an organization's IT department, including managing infrastructure, ensuring system reliability, and coordinating technical support. They often supervise staff, implement policies, and work with tools like network monitoring and ticketing systems to maintain IT services efficiently.
More about IT Operations Supervisor jobs
What are the most commonly searched types of It Operations Supervisor jobs? The most popular types of It Operations Supervisor jobs are:
What job categories do people searching It Operations Supervisor jobs look for? The top searched job categories for It Operations Supervisor jobs are:
IT Operations Supervisor jobs near you
Infographic showing various It Operations Supervisor job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Director, IT Operations

Los Angeles Times

El Segundo, CA • On-site

$165K - $180K/yr

Full-time

Re-posted 16 hours ago

Job description

The Director of IT Operations is responsible for leading the strategy, execution, and continuous improvement of the organization's IT infrastructure and support services, including the IT Service Desk, End User Computing, and Voice/Video Telecommunication functions. This role ensures the reliability, security, and scalability of all technology systems that support editorial newsroom operations and corporate business functions.
As a key technology leader, the Director will provide hands-on leadership and day-to-day management of the IT Operations team will oversee infrastructure, network operations, and vendor partnerships. This role works closely with peer technology leads, business stakeholders, vendors, and strategic partners to align IT capabilities with the organization's evolving digital strategy, ensuring business continuity, enabling 24/7 newsroom and production operations, and delivering a high-quality end-user experience across a fast-paced media environment. This role holds full decision-making authority and accountability for department budgeting, vendor selection, and vendor spend within an approved threshold, and directly hires and manages the headcount of its team.
Responsibilities:
  • Lead all IT Operations teams, including Technical Support Specialist, the IT Service Desk, Infrastructure, Networking, Voice/Video Telecommunications, and End-User Computing support, ensuring high availability and performance of systems critical to newsroom and business operations. Develop, staff, and maintain the after-hours on-call schedule (nights and weekends) to ensure continuous support coverage.
  • Drive IT Operational strategy: Define and execute the strategy and roadmap for IT operations, infrastructure, and end-to-end user computing, ensuring alignment with organizational goals and digital publishing initiatives; identify, evaluate, and recommend new processes, technologies, and systems to improve and optimize the use of resources.
  • Ensure the stability, performance, and security of enterprise systems, including editorial platforms, content management systems (CMS), ad tech systems, and corporate applications.
  • Oversee enterprise incident, problem, and change management processes, serving as the senior point of escalation for major outages and critical business disruptions. Ensuring timely resolution of issues and continuous service improvement.
  • Manage and optimize relationships with external vendors, service providers, on- and off-shore support organizations, and technology partners, including contract and service level management negotiations (CSLAs/SLAs/KPIs), invoice review, coding, and cost control.
  • Establish and maintain IT operational policies, procedures, and Standard Operating Procedures (SOPs), and standards to ensure consistency, compliance, and efficiency across the organization; maintain the IT Service Catalog, knowledge base, and CMDB accuracy
  • Provide strategic oversight of 24/7 production operations, setting standards for P1/P2 incident handling, defining escalation and on-call models, and ensuring major incidents, outages, and performance issues are resolved consistently against agreed business SLAs.
  • Drive enterprise-wide asset and configuration management strategy across infrastructure, endpoints, applications, and cloud services, ensuring the CMDB, license posture, and configuration baselines remain accurate, governed, and audit-ready.
  • Lead IT infrastructure planning, including system upgrades, capacity planning, and technology lifecycle management
  • Ensure compliance with regulatory, legal, and security requirements, including data protection standards and industry frameworks (e.g., PCI-DSS, CCPA, CPRA, PII where applicable).
  • Develop and maintain disaster recovery and business continuity plans to support uninterrupted newsroom, publishing, and production operations.
  • Partner cross-functionally with Editorial, Product, Advertising, Finance, and Operations teams to deliver scalable and innovative technology solutions.
  • Drive continuous improvement initiatives, including process automation, cost optimization, and service delivery enhancements.
  • Build, mentor, and lead a high-performing IT Operations team, fostering a culture of accountability, collaboration, and service excellence; provide timely staff performance evaluations and support recruiting and hiring efforts

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field required and 10+ years of progressive IT experience OR 12+ years of progressive IT experience.
  • 5+ years in a leadership role overseeing IT Operations, Infrastructure, or Service Delivery, including direct supervision of a team of 3 or more employees.
  • Experience supporting 24/7 operational environments, preferably within media, publishing, or similarly fast-paced industries.
  • Strong knowledge of IT infrastructure, including networks, servers, cloud environments, end-user computing, mobile devices, and enterprise applications.
  • Operational knowledge of release management, change control, help desk operations, CMDB, call management systems, patch/update/vulnerability management, MS WinOS and Apple macOS deployment tools.
  • Technical understanding of desktops, laptops, tablets, smartphones, VoIP telephony, IVR, multifunction printers, networking, servers, and office automation devices.
  • Experience managing IT Service Management (ITSM) frameworks (e.g., ITIL), Mobile Device Management (MDM), including incident, problem, and change management.
  • Proven experience managing vendors, contracts (MSAs, SOWs, Change Orders), and service level agreements, including invoice review and approvals.
  • Direct knowledge and experience with endpoint management tools, patch management, configuration management, and automation/scripting (PowerShell, Python, etc).
  • Demonstrate strong technical depth across core enterprise platforms, including Active Directory and identity/access management (IAM), relational and non-relational databases, and batch/ETL processing frameworks, with the ability to design, troubleshoot, automate, and optimize authentication flows, data access patterns, and scheduled workloads in complex, distributed environments.
  • Demonstrated ability to lead, coach, and develop high-performing teams and manage cross-functional relationships.
  • Strong understanding of cybersecurity principles, risk management, and compliance requirements.
  • Experience with disaster recovery planning and business continuity strategies.
  • Excellent problem-solving, strategic thinking, and decision-making skills, with strong business acumen.
  • Strong written, verbal, and presentation communication skills, with the ability to influence and negotiate at all levels of the organization.
  • Ability to manage budgets, forecast expenses, and identify cost-saving opportunities.
  • Flexibility to work extended hours or respond to critical incidents as needed; limited travel may be required.

Preferred Qualifications:
  • ITIL Foundation (or higher) certification.
  • CompTIA A+ and/or Network+ certification.
  • PMP or other project management certification.
  • Experience in the media, entertainment, or publishing industry.
  • Experience evaluating and leading RFPs for EUC tools, telecom vendors, or managed services partners.
  • Familiarity with process automation and IT service management tooling implementations.
  • Experience with editorial, digital publishing, or ad tech platforms.

The L.A. Times is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. This Privacy Notice for Los Angeles Times sets forth how we will use the information we obtain when you apply for a position with us. Explore our company history, achievement, values, mission and more on our career site.
The pay scale the Company reasonably expects to pay for this position at the time of the posting is $165,000 to $180,000 and takes into account a wide range of factors including but not limited to skill set, experience, training, licenses, certifications, and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position. At the L.A. Times, it is not typical for an individual to be hired at or near the top of the range for the role. Please visit our career site to view the benefits available to our employees. We recommend adding our applicant tracking system domain (@dayforce.com) as a safe sender or contact, sometimes these emails get filtered to candidates' spam folders.

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