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Hyundai Collections Jobs (NOW HIRING)

Hyundai Capital America

Loss Mitigation Associate

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing ... Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management ...

Hyundai Capital America

Loss Mitigation Associate

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing ... Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management ...

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and ... Collections, Servicing, Remarketing, Tax, and Compliance for continued organizational growth ...

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and ... Collections, Servicing, Remarketing, Tax, and Compliance for continued organizational growth ...

Hyundai Capital

Sr. Fraud Investigation Associate

Irvine, CA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis ... Collections, Credit/ Funding), Legal, law enforcement and our dealers to coordinate research and ...

Hyundai Capital

Sr. Fraud Investigation Associate

Irvine, CA · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing ... Collections, Credit/ Funding), Legal, law enforcement and our dealers to coordinate research and ...

Healey Hyundai

Internet Sales Coordinator

Beacon, NY · On-site

$18.75 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who We Are At Healey Brothers Hyundai in Beacon, we strive to make every customer a customer for ... Call Center/Collections experience a plus, but not required * Time management, prioritization ...

New

Healey Hyundai

Internet Sales Coordinator

Beacon, NY · On-site

$18.75 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who We Are At Healey Brothers Hyundai in Beacon, we strive to make every customer a customer for ... Call Center/Collections experience a plus, but not required * Time management, prioritization ...

New

MSCCN

Customer Assistance Associate - (260000KA) - Plano, TX

Plano, TX · On-site

$13.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing ... WHAT YOU WILL DO The Customer Assistance Associate supports Collections with customer account ...

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Hyundai Collections information

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How much do hyundai collections jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for hyundai collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hyundai Collections specialist?

To thrive as a Hyundai Collections Specialist, you need a solid understanding of finance and collections processes, strong negotiation skills, and typically a high school diploma or equivalent. Familiarity with collections management software, customer relationship management (CRM) systems, and basic office applications is essential. Excellent communication, problem-solving abilities, and resilience are vital soft skills for effectively engaging with customers and resolving payment issues. These skills and qualities are crucial for maintaining cash flow, minimizing losses, and upholding positive customer relationships.

What is a Hyundai Collections job?

Hyundai Collections jobs typically involve managing and recovering overdue payments from customers who have financed or leased vehicles through Hyundai. Employees in these roles contact customers to discuss missed payments, set up repayment plans, and ensure compliance with company and legal policies. They may also handle account reconciliations, maintain detailed records, and provide excellent customer service to resolve payment issues. Strong communication and negotiation skills are important for success in this field. These positions are key to helping Hyundai maintain its financial health and support customers through payment challenges.

What are some common challenges faced by professionals in Hyundai Collections, and how can they be managed effectively?

Professionals in Hyundai Collections often encounter challenges such as handling high volumes of accounts, communicating with customers who may be experiencing financial difficulties, and meeting collection targets while maintaining customer relationships. Effective management of these challenges involves strong organizational skills, empathy, and the ability to negotiate payment arrangements that are feasible for both the company and the customer. Regular training on compliance and customer service, as well as collaboration with other departments like customer service and finance, can also help collections professionals succeed in this dynamic environment.

What is the difference between Hyundai Collections vs Hyundai Credit Analyst?

Hyundai CollectionsHyundai Credit Analyst
Focuses on recovering overdue payments and managing delinquent accounts for HyundaiEvaluates creditworthiness of potential and existing Hyundai customers to approve or deny credit
Requires skills in debt recovery, negotiation, and account managementRequires skills in financial analysis, risk assessment, and credit reporting
Typically involves working in collections departments within Hyundai or related financial institutionsWorks in credit departments, assessing customer credit profiles for Hyundai or partner banks

Hyundai Collections primarily handles debt recovery and account management, while Hyundai Credit Analysts focus on evaluating customer creditworthiness. Both roles require financial knowledge but differ in their core responsibilities and daily tasks within Hyundai's finance operations.

What cities are hiring for Hyundai Collections jobs?

Cities with the most Hyundai Collections job openings:

What states have the most Hyundai Collections jobs?

States with the most job openings for Hyundai Collections jobs include:

What job categories do people searching Hyundai Collections jobs look for?

The top searched job categories for Hyundai Collections jobs are:

Hyundai Collections jobs near you
Infographic showing various Hyundai Collections job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Loss Mitigation Associate

Hyundai Capital America

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Hyundai Capital America rating

8.4

Company rating: 8.4 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.
HOW YOU WILL MAKE AN IMPACT
1. Portfolio Management, Account Research & Resolution
  • Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.
  • Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.
  • Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.
  • Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.
  • Collaborate with internal business partners and escalate complex or exception-based account issues as needed to facilitate timely and effective account resolution.

2. Inbound / Outbound Collections & Negotiations
  • Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.
  • Utilize approved skip tracing tools, internal systems, and available resources to locate customers and obtain updated contact information.

3. Documentation, Compliance & Account Administration
  • Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.
  • Review account records for accuracy and completeness while performing required account maintenance and administrative activities.
  • Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.
  • Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.
  • Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance.

Qualifications
WHAT YOU WILL BRING TO THE ROLE
  • Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities including using skip tracing tools.
  • Automotive finance, consumer lending, banking, or financial service industry experience preferred.
  • High school diploma or GED
  • Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
  • Strong account research, analytical, and problem-solving skills with the ability to evaluate account
  • history, payment patterns, customer circumstances, and risk factors to identify appropriate next
  • steps within established guidelines.
  • Effective communication and negotiation skills with the ability to secure customer commitments,
  • address objections, and navigate difficult conversations professionally and empathetically.
  • Ability to prioritize a high-volume workload, manage multiple accounts, and meet performance
  • expectations in a metric-driven environment.
  • Ability to use skip tracing tools, account servicing systems, and Microsoft Office applications to
  • support account resolution activities.
  • Ability to interpret and apply company policies, departmental procedures, and applicable regulatory
  • requirements.
  • Proven track record with delivering seamless customer experiences.
  • Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights
  • Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
  • Comprehensive health coverage - medical, dental, and vision plans
  • Employer-funded HSA contributions to help reduce healthcare costs
  • 401(k) with company match and immediate vesting from day one
  • 100% company-paid life and disability insurance
  • Wellbeing benefits including fitness and health resources
  • Leadership programs and career development that support continuous learning
  • Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

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