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Human Services Associate Jobs in Massachusetts (NOW HIRING)

HELIX HUMAN SERVICES INC

YOUTH OUTREACH WORKER

Hyannis, MA · On-site

$20 - $22/hr

Associates degree preferred. * Candidates must be 21+, have a current valid driver's license and ... Helix Human Services is dedicated to providing trauma-informed therapeutic and educational services ...

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$14

$28

$45

How much do human services associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for human services associate in Massachusetts is $28.36, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Human Services Associate, and why are they important?

To thrive as a Human Services Associate, you generally need an associate degree in human services or a related field, along with foundational knowledge of social work and case management. Familiarity with client management software, basic office productivity tools, and possibly certifications in crisis intervention or first aid are often valued. Strong interpersonal communication, empathy, and problem-solving skills help you effectively support clients and collaborate with interdisciplinary teams. These skills and qualifications are crucial for delivering comprehensive support services and improving client outcomes in community or social service settings.

What are some common challenges faced by Human Services Associates when working with diverse client populations?

Human Services Associates often work with clients from a wide range of backgrounds, which can present challenges such as language barriers, cultural differences, and varying levels of trust or engagement. Building rapport and effective communication are essential, as is adapting services to meet individual needs. Continuous training in cultural competency and crisis intervention is common to help associates navigate these challenges and provide equitable, respectful support to all clients.

What is a Human Services Associate?

A Human Services Associate is a professional who supports individuals and communities by providing assistance with social services, such as counseling, case management, and connecting clients to resources like housing, healthcare, and employment. They often work under the supervision of social workers or counselors in settings such as government agencies, non-profits, or community organizations. Their role involves interviewing clients, assessing needs, maintaining records, and helping people access the services they need to improve their quality of life.
What are the most commonly searched types of Human Services jobs in Massachusetts? The most popular types of Human Services jobs in Massachusetts are:
What cities in Massachusetts are hiring for Human Services Associate jobs? Cities in Massachusetts with the most Human Services Associate job openings:
Human Services Associate jobs near you
Infographic showing various Human Services Associate job openings in Massachusetts as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $58,980 per year, or $28.4 per hour.
CNA - Developmental Services - Hyde Park

CNA - Developmental Services - Hyde Park

Bay Cove Human Services, Inc.

Boston, MA • On-site

$20.91/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Job Summary: The CNA provides specialized direct care services for assigned individuals.
Supervisory Responsibilities: None.
This is a non-exempt position.
Essential Functions of Position:

  • Work cooperatively with staff and program participants as assigned to implement objectives and therapeutic activities that support Individual Service Plan goals.
  • Ensure that the program participants' needs are met and communicated with program staff and treatment team according to regulations and prescribed need.
  • Coordinate personal care schedule for program staff to meet all the needs of the program.
  • Utilize training in personal care needs to engage individuals.
  • Perform personal care functions for individuals with disabilities, including changing, toileting, feeding, and laundry.
  • Demonstrate proficiency with the use of electronic database, email, electronic record keeping and online training systems.
  • Use adaptive equipment and mechanical lift systems competently as per training and supervision to facilitate the movement and lifting of physically disabled individuals for personal care assistance.
  • Train individuals to increase independent functioning in self-care and activities of daily living related to personal care, including personal hygiene, grooming, and eating.
  • Provide required documentation for individuals' activities for each day.
  • Report medical and health concerns to LPN, RNs and Program Directors and provide emergency interventions.
  • Participate in the development and implementation Individual Service Plans as a member of the Residential Services team.
  • Attend staff meetings, treatment team meetings, in-service trainings, conferences and seminars as required to develop skills and information for program operation.
  • Ability to operate accessible vans equipped with lifts.
  • Deliver all services to all program individuals at all times with respect and dignity in accordance with human rights training, DDS regulations for human rights, and Bay Cove standards.
  • Other duties as assigned by the R.N., L.P.N., or Program Director.
Qualifications:
  • High School degree
  • Two years of job experience in a training program working with this population and/or Associate Degree in human services related field preferred
  • Certified Nursing Assistant certificate required
  • Maintain required training certifications including C.N.A., C.P.R., First Aid and M.A.P.
  • Maintain valid driver's license.
Personal Characteristics:
  • Ability to assist adult men and women of various ages with physical, intellectual, psychiatric and/or developmental disabilities.
  • Ability to assist people with mobility impairments as needed.
  • Ability to lift 50 pounds.
Professional Characteristics:
  • Ability to take direction from supervising staff and complete assigned duties.
  • Coordinate and provide direction around personal care needs and scheduling to program staff.
  • Ability to engage individuals with cognitive and physical disabilities and support their skills development towards self-determination and independence.
  • Ability to learn new skills and apply techniques and information learned in training.
  • Ability and physical capacity to perform physical care tasks to assist people with mobility impairments as needed utilizing safety protocols and approved techniques.
  • Knowledge of human rights principles and demonstrated ability to treat individuals with developmental and physical disabilities with respect and dignity.
  • Ability to work cooperatively and effectively as a member of a service delivery team.
  • Ability to negotiate and resolve differences.
  • Ability to be flexible, open and responsive to the needs of the program and program participants.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
Pay Rate: $20.91hr
#BayCoveDS

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