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Human Services Associate Jobs in Massachusetts (NOW HIRING)

Town of Andover, NA

Human Services Navigator

Andover, MA · On-site

$65K - $78K/yr

An associate's degree and significant relevant experience may be considered. One to three years of experience providing human services, community resource navigation, care coordination, outreach, or ...

Town of Andover

Human Services Navigator

Andover, MA · On-site

$65K - $78K/yr

An associate's degree and significant relevant experience may be considered. One to three years of experience providing human services, community resource navigation, care coordination, outreach, or ...

Tjx

HR Shared Services Supervisor

Marlborough, MA

This role is responsible for guiding and developing a team of HR Service Center associates while promoting exceptional customer service and efficient issue resolution. Leveraging in-depth expertise ...

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How much do human services associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for human services associate in Massachusetts is $28.36, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $31.25 per hour, depending on experience, location, and employer.

What is a human services associate?

A Human Services Associate is a professional who supports individuals and communities by providing assistance with social services, such as counseling, case management, and connecting clients to resources like housing, healthcare, and employment. They often work under the supervision of social workers or counselors in settings such as government agencies, non-profits, or community organizations. Their role involves interviewing clients, assessing needs, maintaining records, and helping people access the services they need to improve their quality of life.

What are the key skills and qualifications needed to thrive as a human services associate?

To thrive as a Human Services Associate, you generally need an associate degree in human services or a related field, along with foundational knowledge of social work and case management. Familiarity with client management software, basic office productivity tools, and possibly certifications in crisis intervention or first aid are often valued. Strong interpersonal communication, empathy, and problem-solving skills help you effectively support clients and collaborate with interdisciplinary teams. These skills and qualifications are crucial for delivering comprehensive support services and improving client outcomes in community or social service settings.

What are some common challenges faced by human services associates when working with diverse client populations?

Human Services Associates often work with clients from a wide range of backgrounds, which can present challenges such as language barriers, cultural differences, and varying levels of trust or engagement. Building rapport and effective communication are essential, as is adapting services to meet individual needs. Continuous training in cultural competency and crisis intervention is common to help associates navigate these challenges and provide equitable, respectful support to all clients.

Is an associate's degree in human services worth it?

An associate's degree in human services can improve job prospects for Human Services Associates by providing foundational knowledge of social services, counseling, and case management. It often qualifies individuals for entry-level positions and can serve as a stepping stone to further education or certifications in the field.

What can I do with an associate's in human services?

An associate's in human services prepares individuals for entry-level roles such as case aide, social services assistant, or behavioral health technician. These positions involve supporting clients, coordinating services, and working in settings like social service agencies, healthcare facilities, or community organizations, often requiring strong communication and organizational skills.

What are the most commonly searched types of Human Services jobs in Massachusetts?

The most popular types of Human Services jobs in Massachusetts are:

What cities in Massachusetts are hiring for Human Services Associate jobs?

Cities in Massachusetts with the most Human Services Associate job openings:

Human Services Associate jobs near you
Infographic showing various Human Services Associate job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $58,980 per year, or $28.4 per hour.

Human Services Navigator

Andover, MA • On-site

Town of Andover, NA
See more jobs at Town of Andover, NAexternal

$65K - $78K/yr

Full-time

Posted 15 days ago

Job description

Salary: $65,716.21 - $78,117.19 Annually
Location : Town of Andover, Andover, MA
Job Type: Full Time
Job Number: T27002
Department: Community Development and Planning
Division: CD&P - Health
Opening Date: 08/10/2026
Closing Date: 9/13/2026 11:59 PM Eastern
Minimum Hours per Week: 36.25
Grade: IE-16
Description
The Town of Andover is seeking a compassionate, resourceful, and community-minded Human Services Navigator to connect residents with the services and support they need. This position will work under the general direction of the Director of Health and Human Services as a trusted point of contact for individuals and families by assessing needs, providing information and referrals, coordinating access to community resources, and building partnerships that address barriers to health and well-being. The ideal candidate is an effective communicator who builds rapport with people from diverse backgrounds, responds thoughtfully in sensitive situations, and helps strengthen Andover's network of community support.
Responsibilities
  • Responds to referrals and requests from residents, municipal staff, and community service providers and maintains accurate, confidential records of assistance, referrals, follow-up, and outcomes.
  • Assesses individual and family needs and barriers involving housing, food security, transportation, financial hardship, behavioral health, substance use, youth and family services, aging, disability, and other social determinants of health.
  • Provides short-term service navigation and care coordination, including referrals, follow-up, and obtaining appropriate consent to share information.
  • Provides trauma-informed crisis triage and connects individuals with appropriate emergency and crisis resources. This position does not provide clinical treatment.
  • Maintains current information about local and regional healthcare providers, social service agencies, support organizations, and community resources.
  • Develops partnerships with nonprofit organizations, healthcare providers, schools, faith-based organizations, municipal departments, and regional agencies to strengthen service coordination and reduce duplication of services.
  • Identifies service gaps and emerging community needs and collaborates with internal and external partners to develop appropriate responses.
  • Plans and conducts outreach initiatives and represents the Town at community events, resource fairs, meetings, and other activities to increase awareness of available services and connect underserved and vulnerable populations with appropriate resources.
  • Collects and analyzes service utilization data, identifies trends, and prepares reports to support program planning, grant requirements, and continuous improvement.
  • Supports emergency preparedness, disaster response, and recovery activities involving vulnerable populations, as assigned.
  • Participates in relevant training, agency briefings, public health education, and professional development activities to enhance service delivery.
  • Performs additional related duties as required.

Qualifications
Duties require a Bachelor's degree in social work, human services, public health, psychology, sociology, gerontology, or a closely related field preferred. An associate's degree and significant relevant experience may be considered.
One to three years of experience providing human services, community resource navigation, care coordination, outreach, or related services in a community-based setting; or an equivalent combination of education, training, and experience. Experience working with culturally and economically diverse populations is preferred. Multilingual proficiency is desirable.
Skills, Knowledge, Ability
  • Knowledge of community resources, social service systems, and recovery-oriented and trauma-informed approaches to care.
  • Knowledge of confidentiality requirements and applicable privacy laws and regulations.
  • Ability to assess needs, identify appropriate resources, and coordinate referrals while maintaining professional boundaries.
  • Ability to respond calmly and effectively in stressful situations, establish rapport, and de-escalate challenging interactions.
  • Ability to work independently, exercise sound judgment, establish priorities, and manage multiple responsibilities.
  • Ability to communicate clearly and professionally, both orally and in writing.
  • Ability to establish effective working relationships with residents, families, colleagues, service providers, and community partners.
  • Strong organizational, critical-thinking, problem-solving, and project coordination skills.
  • Proficiency with Microsoft Office, Microsoft Teams, Zoom, Canva, and relevant case management or recordkeeping systems.
  • Ability to work effectively and respectfully with individuals from diverse backgrounds. Bilingual or multilingual proficiency is desirable.
  • A driver's license and a car with which to conduct site visits.

Supplemental Information
Supervisory Responsibility: None
Physcial Requirements:
  • Work is generally performed in an office and community-based environment and requires the ability to operate standard office equipment and technology.
  • Regular local travel is required to attend meetings, conduct outreach, and visit community sites. Occasional evening and weekend work may be required.
  • The position has frequent contact with residents, families, healthcare and social service providers, schools, public safety personnel, and other community partners. Interactions may involve sensitive or challenging circumstances.
  • The position has access to confidential information and must maintain confidentiality in accordance with applicable laws, regulations, and Town policies.

Grade: IE-16
FLSA Status: Non-Exempt
Standard Work Week: 36.25 hours

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