Human Services Aide Jobs in Silver Spring, MD (NOW HIRING)

Salary : $64,104.00 - $101,124.00 Annually
Location : 8818 Georgia Ave Silver Spring MD 20910 USA
Job Type: State/County
Job Number: 2026-00462
Department: Department of Health and Human Services
Division: HHS 60 Office of Eligibility and Support Services
Opening Date: 08/17/2026
Closing Date: 8/24/2026 11:59 PM Eastern
FLSA: Non-Exempt
About the Position
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be based on the candidate's qualifications and experience.

• If hired as Community Services Aide II, Grade 16, salary range is $59,237 to $71,548.
• If hired as Community Services Aide III, Grade 18, salary range is $64,104to $90,893.

WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
WHO WE ARE LOOKING FOR
The Office of Eligibility and Support Service (OESS) is currently recruiting for an enthusiastic professional to serve in the Community Service Aide III position and help us achieve our mission. We are committed to fostering a collaborative and inclusive environment that supports your growth and success.
This position may be underfilled as a Community Services Aide II, Grade 16. Once the employee is at full performance and meets the minimum requirements of the Proficiency Advancement process, they are eligible for the non-competitive promotion through the series to the Community Services Aide III, Grade18.
What You'll Be Doing
This position will serve as the public contact for the Office of Eligibility & Support Services, Customer Service, and Assistance Center and engage customers by telephone, email and in-person enrollment events and satellite locations.
Primary duties of this position will include, but will not be limited to:

• Resolving customer inquiries and complaints via phone, email and written service request.
• Providing virtual and in-person assistance with federal/state and local benefit programs.
• Serving as a higher-level contact to resolve problematic issues and to facilitate changes.
• Exercising knowledge of subject matter and community resources for food, clothing, shelter and other appropriate resources.
• Operating various federal/state/local database systems to retrieve and upload sensitive information.
• Maintaining statistical data for program performance and analysis.
• Compiling reports on overall customer satisfaction.
• Adhering to established customer service guidelines and procedures to exercise sound judgment, courtesy, and timely responses.
• Interviewing and determining eligibility for all programs administered by FIA.

Telework: This position may be eligible for limited hybrid telework after the initial training period and in accordance with departmental policies and operational needs.
Minimum Qualifications
If filled at Community Services Aide III, Grade 18 level:
Experience: Three (3) years of experience providing delivery of social, health and/or public assistance services.
If filled at Community Services Aide II, Grade 16 level:
Experience: Two (2) years of experience providing delivery of social, health and/or public assistance services.
BOTH LEVELS:
Education: Completion of high school or High School Certificate of Completion recognized in the State of Maryland
Equivalency: An equivalent combination of education and experience may be substituted.
Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening.
Preferred Criteria, Interview Preferences
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Experience assisting customers with federal, state, or local benefit programs such as SNAP, Medicaid, TDAP, or Temporary Cash Assistance.
• Experience using database systems to retrieve or upload eligibility or case information.
• Experience working with low-income households or vulnerable populations who require social or public assistance services.
• Experience handling a high volume of customer inquiries or service requests by phone, email, or in-person.
• Experience maintaining program, statistical, or performance data to support customer service or eligibility operations.

IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
MQ Question COMMUNITY SERVICES AIDE II (000622)
What is your highest level of completed education?

• N/A
• High School/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Juris Doctor
• Doctorate

02
MQ Question COMMUNITY SERVICES AIDE II (000622)
How many years of experience do you have providing delivery of social, health and/or public assistance services?

• No Experience
• 1 Year Experience
• 2 Year's Experience
• 3+ Years's Experience

03
Please identify the position(s) on your resume where you provided customer service in a public assistance or human-services setting. Briefly describe the types of inquiries you handled, the populations served, and the methods used to resolve questions or concerns. If you do not have experience in this area, indicate "N/A."
04
MQ Question COMMUNITY SERVICES AIDE II (000622)
Do you have a degree in HealthCare or a related field?

• Yes
• No

05
Do you have experience assisting customers with federal, state, or local benefit programs such as SNAP, Medicaid, TDAP, or Temporary Cash Assistance?

• Yes
• No

06
Please identify the position(s) on your resume where you assisted customers with benefit programs. Describe the types of programs supported, the tasks performed (screening, interviews, application assistance, redeterminations), and any tools or systems used. If you do not have experience in this area, indicate "N/A."
07
Do you have experience using database systems to retrieve or upload case or eligibility information?

• Yes
• No

08
Please identify the position(s) on your resume where you used database systems to support eligibility or customer service work. Describe the systems used and the types of information you reviewed or entered. If you do not have experience in this area, indicate "N/A."
09
Do you have experience working with low-income households or vulnerable populations who require assistance accessing social or public services?

• Yes
• No

10
Please identify the position(s) on your resume where you worked with low-income or vulnerable households. Briefly describe the services provided, the challenges commonly encountered, and the types of support you offered. If you do not have experience in this area, indicate "N/A."
11
Do you have experience handling a high volume of customer inquiries or service requests by phone, email, or in-person?

• Yes
• No

12
Please identify the position(s) on your resu