Human Service Assistant Jobs in Calgary, AB (NOW HIRING)

Are you a changemaker? Come on INN!

Who Are We?
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

• Position Title Child & Youth Engagement & Outreach Worker
  
• Job Type Full Time
  
• Department Programs
  
• Reports to Manager, Integrated Support Services

Position Overview

The Child & Youth Engagement & Outreach Worker supports children, youth, and families through recreation, mentorship, community engagement, and post-shelter transition services. This role focuses on fostering positive relationships, increasing community connection, and supporting long-term stability through meaningful engagement opportunities both during shelter stays and following shelter exit.

Using a trauma-informed, strengths-based, and culturally responsive approach, the Child & Youth Engagement & Outreach Worker provides individualized and group-based opportunities that promote confidence, belonging, leadership, wellness, and community integration.

The role serves as the primary CYD contact for outreach and transition support for families who consent to continued engagement after leaving shelter.

What You’ll Do

• Develop and facilitate recreational, social, cultural, and physical activity opportunities for children and youth.
• Coordinate sports, wellness, arts, leadership, and community connection activities.
• Create safe, welcoming, and engaging environments that encourage participation and skill development.
• Provide outreach supports for families transitioning out of shelter who consent to ongoing CYD involvement.
• Support children and youth during transitions into new schools, neighborhoods, recreation programs, and community settings.
• Assist families in accessing recreational, educational, mentorship, and developmental opportunities within the community.
• Facilitate connections to community-based supports for up to 6–8 months following shelter exit.
• Foster positive child and youth development through mentoring relationships and strengths-based engagement.
• Develop and maintain partnerships with recreation providers, sports organizations, youth-serving agencies, libraries, cultural organizations, and community groups.
• Maintain accurate and timely records of participation, outreach activities, engagement goals, and referrals.
• Document services using HOMES, Microsoft Teams, Program Drive folders, and organizational systems.
• Participate in supervision, staff meetings, professional development, and organizational activities.
• Promote a positive, collaborative team environment.
• Support coverage functions and coordinated service delivery across CYD roles when required.
  

This position description reflects the general duties of the position, but it is not intended to be a detailed description of all duties that may be inherent in the position. The Child & Youth Engagement & Outreach Worker will be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Diploma or degree in Child & Youth Care, Recreation, Social Work, Human Services, Education, or related field preferred.
• Experience working with children, youth, and families in community, recreation, outreach, or human services settings.
• Strong understanding of positive youth development, mentorship, and community engagement approaches.
• Knowledge of homelessness, family transitions, and barriers impacting child and youth participation.
• Experience facilitating recreational, leadership, or community-based programming.
• Ability to engage children and youth from diverse backgrounds and developmental stages.
• Strong communication, relationship-building, and organizational skills.
• Knowledge of community resources, recreation systems, and referral processes.
• Computer proficiency including Microsoft Office 365, Teams, and documentation systems.
• Current First Aid/CPR certification.
• Class 5 Driver's License considered an asset.
• Police Information Check and Child Intervention Check required.
  

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
  
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
  
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
  
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
  
• Supportive and flexible work environment, with ongoing training and development opportunities
  
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
  
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
  
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until the successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations throughout the hiring process. To request an accommodation, please contact us at HR@innfromthecold.org before your interview.